TD Bank Bank Account Or Service Complaint

Checking account Deposits and withdrawals

TD Bank Bank account or service department,

Checking account Deposits and withdrawals New Jersey

I had requested an expedited external transfer for an additional $7.00 fee on -/-/2015. However, TD Bank failed to mention that the fee would be deducted from my account a few hours AFTER the transfer had been complete ( industry standard practice is to deduct the fee immediately ). This caused me to fall below my minimum daily balance of $100.00 by $7.00 ( to $93.00 ). I immediately transferred an additional $15.00 to the account just to be safe and avoid a fee for dropping below my minimum balance. However, I was charged $15.00 on -/-/15 ( -! What -! ) for falling below my minimum balance for less than 72 hours. I feel that the bank intentionally delayed the deduction of the $7.00 transfer fee in order to collect an additional $15.00 fee. I had called them and they gave me a typical, pre-scripted response, and claimed that they were unable to help me.

TD Bank customer in New Jersey
Nov 26, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3TD BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD BankDeposits and withdrawals0.2%50.3%39.3%4.0%2.6%3.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
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