TD Bank Bank Account Or Service Complaint

TD Bank Bank account or service department,

Checking account Deposits and withdrawals Massachusetts

On - -, 2015, I called a company to order flowers named - '', using my TD Bank debit card. This company signed me up for a monthly club without my consent or even asking me. Since then, I have been getting a charge of $9.00 a month on my TD Bank account. I cancelled my debit card in -/-/-, but somehow the company found a way to keep charging my account. This is tantamount to fraud. I have been trying to work with TD Bank since -/-/- to dispute these monthly charges on my account, but they have frustrated me at every turn. First they said they would not investigate until I provided a membership agreement ''. I obviously did not have one, as I never signed up for anything. In the last attempt, I wrote to the home office. They sent me a letter saying that they checked their records, and everything seemed fine, but they would dispute it with the merchant if I responded to their letter with additional information. I responded with this information the day I received the letter. When I called to inquire on the status in -/-/-, I was informed that they closed the investigation because I did n't respond quickly enough! Then in early -/-/-, I wrote another letter to the home office to complain. In it, I requested they perform an actual, real investigation of these fraudulent charges, and that they close the account. They have not responded to this letter at all.