TD Bank Bank Account Or Service Complaint

TD Bank Bank account or service department,

Checking account Deposits and withdrawals New York

Through this complaint, I request that CFPB staff review the action taken by TD Bank in denying my Reg E-covered unauthorized withdrawal claim. I opened an - account for my minor daughter so that she would have access to limited funds on a debit card. The card and the account were used sparingly. When my daughter attempted to make a teller cash withdrawal on - -, 2015, she and I were advised by bank staff that our account was overdrawn in the amount of $1800.00. We subsequently learned that my daughter was unaware that she had lost the debit card and that - counterfeit checks were deposited to the account. Whomever perpetrated this fraud capitalized on the fact that immediate credit was provided by TD at the time of deposit. ATM withdrawals were then executed against the account over a 12 day span. Once we were aware that the card had been lost and the account compromised, we filed an unauthorized electronic transaction claim with TD. At the request of bank investigator 's, a police report was filed with the - - Police Department. In explicably, TD Bank has denied our claim, citing as the basis for its decision, the


this area are in conformance with the requirements of the regulation. How many other consumers have been unfairly treated as my daughter and I have been? I want to emphasize that the unauthorized transactions were all conducted in -, NJ. My daughter and I reside in -, -, New York. Neither of us has ever recorded a bank transaction in -, nor did we transact in the amounts and frequency noted for the fraudulent transactions. Moreover, there is no significance of the fact that unauthorized activity on the account ceased after there were no longer available funds. Reg E requires that a financial institution have evidence that a covered transaction or transactions which form the basis of a consumer claim were not unauthorized if it is to deny the call for reimbursement. TD Bank has no such evidence and the inaccurate and absurd reasons it offers to unlawfully deny my claim is behavior that warrants an examination by the CFPB.