TD Bank Bank Account Or Service Complaint

Checking account Deposits and withdrawals

TD Bank Bank account or service department,

Checking account Deposits and withdrawals New York

TD Bank - I made a deposit in the amount of - on -/-/15 - my account balance, prior to the deposit was $1300.00. According to my previous conversations with customer service reps, deposits are credited to the account before debits are made. On -/-/15, - checks were debited from the account in the amount of $1800.00 and $500.00, I had a bill payment in the amount of $360.00, and various debit charges totaling $180.00. According to my account view, at the time of the withdrawals from my account, the account balance was $3100.00. However, I was still charged $170.00 in overdraft fees. Upon calling to complain, I was told that only $100.00 from my deposit was actually made available on -/-/15, therefore the funds were not actually available in the account to cover the amounts in the checks posted on -/-/15 thus overdrawing my account for the $57.00 I spent over the weekend on my debit card. $170.00, for $57.00 spent, when the deposit for $1800.00 was made into the account. If you look at my bank account, there is no negative balance - because the full deposit shows despite the claim that the full amount was not actually credited to my account. I am sick of the criminal nature of the reordering of funds and the blatant disregard of the customers of TD Bank.

TD Bank customer in New York
Apr 07, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3TD BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD BankDeposits and withdrawals0.2%50.3%39.3%4.0%2.6%3.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
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