TD Bank Bank Account Or Service Complaint

TD Bank Bank account or service department,

Checking account Deposits and withdrawals Virginia

I bank at TD Bank in -, VA. I have a checking account and a savings account. The checking account is an account for Senior Citizens. I am retired and receive a monthly Social Security check and a pension check from my former employer. My wife continues to work and will receive her - Social Security check next month. In checking my bank statement today, I discovered that I had been charged five overdraft fees of $35.00 each. My account never had a negative balance. My wife and I went to the bank on this past Saturday to deposit a payroll check from her company. I specifically told the Teller in front of my wife that I was depositing a pay check and asked her to deposit the amount of the check as cash as the bank had agreed to do many times before. The Teller advised me and my wife that the check was deposited as cash. Today, I discovered that the bank had deposited $500.00 as cash and the remainder of the check as a check subject to the banks holding policy on checks deposited into checking accounts. I called the Customer service - number and explained the


line and left the call. I explained the problem to the Branch Manager and she asked me if I had identified the check as a payroll check. I told her that I had done this as I have done many times previously. She said that the Teller was working today and put me on hold to ask her if I had identified the check in question as a payroll check. She got back on the line and said that the Teller did n't recall but later called me back and said that the Teller did remember cashing my check as cash, giving me $500.00 at the time and depositing the remaining $1600.00 as cash into our checking account. However, our account did n't reflect this understanding causing the $170.00 overdraft fee. The Branch Manager said she would look into this but called me back to advise that she could n't reverse the $170.00 overdraft fees because there has been a change in policy resulting in our account being charged the fees. I told her that we were not advised of any change in policy and the Teller had told us that the check was being deposited as cash into our checking account. Our checking account still remains debited for $170.00. I believe that TD Bank is fully aware of my problem and similar problems but has failed to change their accounting rules and processes because these mistakes benefit the Bank at their customers expense -. I am asking the CFPB to help me resolve my specific problem by having the bank return the $170.00 in fees to me and to look at the broader consequences for consumers if this TD Bank policy is allowed to continue.