Review and analysis of over 186 complaints against Navy FCU
Navy FCU consumers have reported over 186 official complaints related to Deposits and withdrawals. Out of the 186 consumer complaints against Navy FCU, 17% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Navy FCU Bank account or service deposits and withdrawals October 11, 2016 - On - -, I made an online deposit for a $200.00 check. I mailed the check on - - to make sure it was received within the 7 day requirement. On - -, I discovered that the online deposit had been reversed by nfcu on - - without explanation and without notifying me. This is the SECOND time this year nfcu has stolen my money and I want it back immediately. They now have my check and I do n't have my money. THIS IS COMPLETELY UNACCEPTABLE!!! They are supposed to be protecting my money, not stealing it. CUSTOMER SERVICE -!!!!... |
Navy FCU Bank account or service deposits and withdrawals July 26, 2016 - On -/-/2016 I visited navy federal to see if I could apply for a loan. I spoke with rep at the branch - and I advised her my score was - but since I been on - my credit score has decreased.Then she said then you may not get approved I asked her after 15 years of banking with your company there 's nothing you can do she said no. Then as I explained my situation she said he has referred a lot of members to some company call - - but could n't remember the exact name. I started searching for the website and multiple websites popped up.So I applied for a loan and on -/-/1... |
Navy FCU Bank account or service deposits and withdrawals June 27, 2016 - Navy Federal Credit Union was sent a Cashier 's Check and mobile deposit cheques that have been dishonored and not processed, also said by - an agent of the credit union, that the mobile deposits were returned. For what reason was asked, and was told that the federal reserve board and the institution were it came from said the check was invalid, proceeded to ask for proof of that and was denied. As for the Cashier 's Check, sent on -/-/16, was informed by - that it was still processing, which should have been processed 2 to five business day for funds to be released. Through this p... |
Navy FCU Bank account or service deposits and withdrawals June 2, 2016 - Case Subject : violation of TILA ( Pub. - ) Case Description : On - -, 2016, $1200.00 was transferred from my - checking account to my Navy Federal Credit Union checking account via ACH funds transfer. When the funds arrived in my Navy Federal Credit Union checking account on - -, 2016 ; I found nothing was in my checking account, after trying to purchase some groceries at a local supermarket. Navy Federal Credit Union had - pirated - the funds that were in my checking account ( at the time : $1200.00 ). [ In violation of 12 C.F.R. 1026.12 ( d ) ]. I called N.F.C.U.... |
Navy FCU Bank account or service deposits and withdrawals May 24, 2016 - Insurance premium of - for Mutual of - whole life policy # -, which I signed an agreement to be deducted from my personal checking account with the Navy Federal CU, account # - on the - of each month. The company - debited $55.00 on the - of - and on the - of -. They made - withdrawals within a 30 day period, illegal under banking laws for an insurance product. NFCU has offered to credit back the $31.00 overdraft fee. I believe - knew I had an - deposit pending and was held until the -. NFCU, although I had a pending posted deposit, NFCU refused to... |
Navy FCU Bank account or service deposits and withdrawals May 12, 2016 - Navy Federal allows real-time transfers from - account to the other. Savings to checking and vice versa is essentially real-time. When making transfers from - to a credit card, it is not real-time. WHY?! I made a $500.00 transfer on a Friday from savings to my credit card. The funds were immediately withdrawn from the savings but not posted to the credit card. How can some transfers be real-time and others not in the same system. It seems to me that for credit cards transfers that this " Delayed posting '' is a selected specific system setting. I have memberships at several other credi... |
Navy FCU Bank account or service deposits and withdrawals April 27, 2016 - I deposited a check at Navy Federal of $2100.00 from - on - -, 2016. On - -, 2016 Navy Federal released the funds for availability. On - -, 2016 Navy Federal adjusted the $2100.00 resulting in my account being overdrawn, so I called them and they explained to me the check was not authorized by -. I contact the check writer, - - - -, and they showed proof that the check was withdrawn from their - account and they were never credited back. Navy Federal is stating that - did n't authorize the transaction but - is stating they released the funds and... |
Navy FCU Bank account or service deposits and withdrawals April 26, 2016 - I had a debit disputes that I lost. The agreement between - - ( navy federal debit disputes supervisor ) and I was that nfcu would debit my account on the first of every month for 4 months in the amount of $290.00. They took the money on the first the last two months but bothe times ALSO debited my account for the same amount on the -. It took me 2 weeks of voicemails on the supervisors phone line in order to have it reversed. She did promptly reverse the charge from the - last month. This time around I have been calling and leaving voicemails but have not heard back. This has cr... |
Navy FCU Bank account or service deposits and withdrawals March 11, 2016 - My ex-husband forged my signature, deposited a check from the - with - our names on it ( after changing the mailing address with the - to his own personal apartment where I have never resided ) and he cashed and deposited our joint check at Navy Federal Credit Union without my knowledge or consent. I was not present when this check was forged and deposited, I did not sign this check, nor did my ex-husband have my ID or permission to do this - Navy Federal to the best of my knowledge did nothing to prevent this from occurring. I have called and visited Navy Federal Credit Union and spo... |
Navy FCU Bank account or service deposits and withdrawals March 11, 2016 - I went into the Navy Federal Credit union on Monday, - -, - and discovered $4800.00 was taken from my bank account. After a spent 4 hours going round and round in a circle, I was informed that collection removed the funds from my account due to a charge off account for a bad check in -. When I asked for document required this i was told that if is Navy Federal Policy and there was no statue of limitation for their actions. To my understanding this account was paid in full. I asked for documents and to this day I have not received anything. ... |
Navy FCU Bank account or service deposits and withdrawals March 6, 2016 - Navy Federal will not let me use or close my savings account with them. I 've spoken to them in branches and on the telephone. They say it is against policy to close savings accounts. ... |
Navy FCU Bank account or service deposits and withdrawals February 18, 2016 - Navy Federal Credit union preauthorized transactions that closed my account. Today as of -/-/2016 I went into the Navy Federal Credit Union to cash a check from another account holder and they refused to cash the check when I am not an account holder by announcing my name so loudly I was embarrassed and stated they would not cash a check from any account holders which was not my account due to in past 6 years or more allow preauthorization transactions to over drawn account ; closed account 6 or more years. I only had bank check from another consumer written to me from their account to ... |
Navy FCU Bank account or service deposits and withdrawals February 11, 2016 - I had a successful Navy Federal Credit Union account from - to -. Unfortunately I fell victim, and prey to identity theft, which my accounts closed, inactive, dormant. My line of credit was terminated and moved to consumer loans in the amount of -, and my credit card maxed out to - as a charge off. Due to this mishap, and veteran identity was compromised from my access # - the only remaining account is my savings where I can deposit money in the account only with no access to other accounts. A representative made contact with NFCU Security where I have a level - on my so cal... |
Navy FCU Bank account or service deposits and withdrawals February 5, 2016 - My sister went into a Navy Federal Credit Union - in - Ohio - the staff was very rude and unprofessional.She was told there was a fraud alert on her account she went in the branch to prove we are sisters. I faxed my birth certificate to - while she was in the office the receptionist confirmed it was received. And on the telephone she was told that her marriage license could be used as verification as long as our parents names were on it. I was born before our parents were married and my birth certificate only had our moms name on it but she also had my moms obituary proving we are ... |
Navy FCU Bank account or service deposits and withdrawals January 27, 2016 - On - -, 2016 I received a phone call stating that I received an $8000.00 grant and in order to get the grant I had to give the account and routing number for my bank. The further instructions were to go to an ATM and pull out $300.00, then - - the money to an address in -. After I withdrew the money from the ATM, someone went into a Navy Federal and deposited $15.00 into the account and then withdrew $770.00 from the checking account. Three hours after the withdrawal from the ATM, I told a friend about the grant and she told me to check my account because it sounded like... |
Navy FCU Bank account or service deposits and withdrawals January 13, 2016 - I purchased a cashiers check to secure a rental home for my family. After the funds were sent but before the check was processed, I was unable to reach the property management company and suspected fraud. I contacted Navy Federal and was told the check had not been processed and I could stop payment on the check by filling out an affidavit of loss. I did this right away and the funds were credited right away. 7 days later I receive a call from navy federal informing me that the check was presented for payment and the funds were deducted from my account. I explained the situation again and they... |
Navy FCU Bank account or service deposits and withdrawals December 23, 2015 - Since your initial contact with NFCU on - -, 2015, I have had no response at all. They are still holding my funds. I want a response NOW! I have had a checking and savings account with Navy Federal Credit Union for a couple of months, with no incident or problems and light use. My husband passed away on - -, 2015 and I really started using the account after that. After depositing a $3000.00 check from my mother drawn on - - - - - and another cashiers check drawn from - in the amount of $3700.00, still no problems. On -/-/-, without notification via call... |
Navy FCU Bank account or service deposits and withdrawals December 14, 2015 - I made a deposit in my savings account at a Navy Federal Credit Union ATM. I went to withdraw some money from my account a few days later at the ATM and the transaction was denied. The receipt read, " do not honor. '' So, I called the credit union to find out what was going on. I was told by customer service that after reviewing my account, nothing was wrong. Later, I attempted to make a withdrawal again and the transaction was denied again. I called back to customer service a second time. I was told that my account was frozen because of fraud. I had to ask what felt like 10 times, what fraud ... |
Navy FCU Bank account or service deposits and withdrawals December 10, 2015 - I had fraud on my checking account with Navy Federal Credit Union. This happened while I was in -, the person who did it was - -, I submitted all the fraud affidavits filed a report with the police in -, - and filed a ftc report as well. In addition I filed the fraud paperwork Navy Federal Credit Union sent me. This still has not been resolved. Navy Federal has blocked access to my accounts and say I owe them for this. I have filled out all the paperwork, filed police report but still they will not let me access my ccounts or give me new account numbers. ... |
Navy FCU Bank account or service deposits and withdrawals October 16, 2015 - My sister has removed money from her N.F.C.U. account without her permission or mine. I was wondering why they can not put a hold on the account where she put the money and to take LARGE sums of money without check with me or my mother?? She has removed about $72000.00 from my mom 's accout without permission and they are saying she has the legal right!!! I will sign any papers you wish to check her accounts like a lawyer would make me sign to check accounts!! ... |
Navy FCU Bank account or service deposits and withdrawals October 6, 2015 - I bank with Navy Federal credit Union, I have direct deposit. This bank without autoririze took my va deposit and made a payment without my autoririze. They have no right too take my money. What kind of bank automatic take a Payment without your permission ... Now if I went into any bank or company and take money without been authorize would be a crime. Big cooperation make their owned rules ... |
Navy FCU Bank account or service deposits and withdrawals October 5, 2015 - A person, or a hacker-criminal posing as a person, broke-hacked into my online bank account, on two separate occasions, posed as me ( or my husband ) and drained our accounts and tried to obtain large cash advances from our VISA card. The bank restored our money, and is investigating the issue ... .and we are not entitled to know anything further. WHY? If someone physically assaulted me and took me to an ATM machine and made me withdraw lots of money at gunpoint, the police would get involved, try to catch the person, the person would be apprehended, and a legal proceeding would ensue ... .Why... |
Navy FCU Bank account or service deposits and withdrawals September 18, 2015 - On - -, 2015 maybe federal credit union withdrawal or reverse $200.00 out of my account which day were not entitled to do the claim that they have reversed it to $200.00 from my account because they have gave given me credit for dispute I have made which day did not and never automatic give me credit I have several dispute pending which the did not give credit for while speaking with the representative they indicated that it was their error and they should not have taken the money out of our account maybe federal constantly reverses they constantly steal and over charge please invest... |
Navy FCU Bank account or service deposits and withdrawals July 27, 2015 - On Saturday, - -, 2015 I contact Navy Federal Credit Union regarding fraud on my account and replacing my card that indicated that they send the request to another business or unit who process of mailing the New Bank Card. The make seem like - comes to the office and issues the bank card the is not true a tracking number is imputed on labels so you do not have wait for tracking number. Then if you establish Business you also order printed labels with you business name and address, account and the Track number is on the right side of the label. So why do Navy Federal Credit Union Custo... |
Navy FCU Bank account or service deposits and withdrawals July 18, 2015 - Navy Federal Credit informed me that - from Security put restrictions on my account leave with no access to my account please he question my membership when my daughter - - referred to the bank and per membership you need have immediate family in order to join. When I open the account my daughter confirmed that I 'm here mother. Please explain when do membership and security have the authority to put on a member account that has - - Direct Deposit into my account. Please explain if Navy Federal as that authority to do this is that part of Federal Regulation. ... |
Navy FCU Bank account or service deposits and withdrawals July 6, 2015 - This is Not A Duplicate, - - I Lost My Wallet With My Bank Information In It! I reported It As Soon as I Gotten Home! Navy Federal Did Not Close My Account! On The - Of - $5000.00 Dollars Was Deposited in My Account and When They Took The $5000.00 They Took My Income tax Money from Checking and Savings Checking Navy Federal said $570.00 They Supposed To Have Send Me and Still Have n't Receive Yet! They Have n't Credited Me With The $1500.00 I Had In My Saving! I 'm Not Satisfied at All. ... |
Navy FCU Bank account or service deposits and withdrawals June 22, 2015 - my money went to an account at the navy federal credit union on - - 2015 without my knowledge from a tax service called - - - my refund was supposed to come by mail but - - - stole the money i contacted their bank to let them know about the fraud on - - they assured me my money was in that account and was awared of the fraudrulant that - service put my check into that account i was corresponding with the bank up until - - 2015 and i went to the brach in - mississippi and sat there and they pull up the account and seen again tht my check was in the acco... |
Navy FCU Bank account or service deposits and withdrawals June 19, 2015 - I was scammed out a get money quick theme. He needed money sent to him through - took nothing from me but the check was fraud and now I owe - I have the number for the person he wo n't answer I called - but I want my money back now. This is stressful ... |
Navy FCU Bank account or service deposits and withdrawals June 19, 2015 - i had a young lady do my tax refund for -/-/- and i was supposed to have a paper check sent to my home address. because i was supposed to received it on -/-/- the check amount was - i contacted her to ask about my refund and she stated that my refund was only - and she wouldn, t summit my transcript so i went to the irs on - and the sumitted me my transcript that, s is when i notice a unknown account my money went to i contact the navy federal credit union and gave them the account number and told them my name and address and ask was a check in my in that account they stated... |
Navy FCU Bank account or service deposits and withdrawals May 29, 2015 - Bank has my money on hold and wo n't release it. ... |