Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Checking account Deposits and withdrawals California

Since your initial contact with NFCU on - -, 2015, I have had no response at all. They are still holding my funds. I want a response NOW! I have had a checking and savings account with Navy Federal Credit Union for a couple of months, with no incident or problems and light use. My husband passed away on - -, 2015 and I really started using the account after that. After depositing a $3000.00 check from my mother drawn on - - - - - and another cashiers check drawn from - in the amount of $3700.00, still no problems. On -/-/-, without notification via call, email or postal mail, my account was frozen. I contacted NFCU right away, and they stated that there was suspicious activity on my account. I explained the situation regarding my husbands death and I had been paying for funeral expenses and now in -/-/-, I had planned on having my husbands pension directly deposited into the account for


addition information in order to release the account. She asked for some information and I provided these within minutes with photos of items requested, attached via emails. I was told that there was an issue with another account I had, that i stated I knew nothing about. She stated that they would need to look into the issue and would contact me within 1-2 weeks. Wonderful! No money and my children and I have had issues with power and other utilities since they did not release the funds to me. Also, I was told that all electronic payments would be returned and all debit card payments would not go through. I was told that if I use my checks, I would be ok. Since I needed food for the kids, I went to a check cashing location and cashed a $300.00 check. Well, it was returned and I now have egg on my face thanks to that lie. Since -/-/-, I have had no t contact from ANYONE at Navy Federal CU. No calls, no postal mail, no emails. I have been sending them emails, ( that they are reading, per my read receipts ) begging them to release my $1400.00 between savings and checking. I am being ignored, totally ignored. My preferred method of communication is email, they know it and I have received anything from them. I need my money released and returned to me asap. The funds in the account are from my mother and the lat money from my husband. I find this situation intolerable and very unfair. I do n't understand what the problem is, and I frankly I do n't care. I have repeatedly asked them to just close the accounts and send my the funds. Nope, no response. The online banking and mobile sites, are blocked. I can log in, however it shows me nothing. I can not get my statements, see transactions or even what the balances are. I find this whole thing idiotic, lame and suspicious. I am asking that my funds be released with a full transaction breakdown from -/-/- - -/-/2015, as well as copies of full statements ( each account ) from -/-/- up to closing, as well as why non one has contacted me in any way, now over a month since they froze the accounts in a postal letter with copy to email. I do n't care if I was laundering money ( I was n't ), using the account in a criminal manner ( I was n't ), in any case, I asked for information and was denied, none and my money was frozen and has been held. I find this punitive and I will pursue further if necessary.