Navy FCU Complaint

Navy FCU Bank account or service department,

Checking account Deposits and withdrawals Florida

On -/-/2016 I visited navy federal to see if I could apply for a loan. I spoke with rep at the branch - and I advised her my score was - but since I been on - my credit score has decreased.Then she said then you may not get approved I asked her after 15 years of banking with your company there 's nothing you can do she said no. Then as I explained my situation she said he has referred a lot of members to some company call - - but could n't remember the exact name. I started searching for the website and multiple websites popped up.So I applied for a loan and on -/-/16 I received an email saying I was pr approved for - but I only needed -. The email I received says - - then there after I received a phone call from - saying that I was approved they asked what was my hardship and then the stated to prove my identity and tat the account belongs to me they would have to do a test and deposit $ - $2000.00 and one I receive to send it right back then I would

see if there was anything showing suspicious on my account rep - said no I then told her I received a call from a company saying I was approved for - and there calling from - - CA I asked could she call them to make sure that was the company name. Rep attempted to to call but said she was not able to make outbound calls.So -/-/16 I received an email from NFCU saying deposit received then an hour later next email said deposit approved. So at that very moment I felt like it was legit.I ask the loan company how was I to send there money back he said go to - and purchase - cards and I purchased all they had totaling up to -. I was asked to email the info on the back of the card.Then loan company asked where is the remainder I told him I have to go to another store to get the rest so I did. I then asked when will I receive my deposit he said he would call me back in 30 min.I set there for almost an hour at my bank. so then I called them and then - stated - needed an additional $450.00 for insurance I told him I did n't have any funds so after that conversation I heard nothing from loan company. So called navy federal on -/-/16 telling them to close account because I felt something was n't right and explained the situation.Called NFCU on - after they close previous account and learned that a fraudulent check - check for - was deposited and caused my account to be negative I told the rep - I never deposit a check and I ask him can he email me copy of the check at this point I 'm LIVID! so the rep said mam looks like a scam. At the same time my - check was pending so I asked another rep was account ok he replied yes. So when my - check deposit NFCU applied my - check to the negative balance of -. I went to the branch upset angry and frustrated. I spoke with a rep name - and she tried her best to get my - check back to me but then out of no where - - the assistant mgr walks in the office looks at the screen and says mam there 's nothing we can do at the this point I became very irate because - - accused me of depositing I check I never see nor sign. I explained to the - mgr mam I have to take my meds for high bp and my son that has - and needs his -. I stressed to asst mgr I have to pay my rent she said I had to wait 10 days.Then I became very irate and said mam this is so unfair how am I gon na pay my bills and feed my children .Asst mgr never apologized or showed any sympathy. Officer - walked in the office and ask did I want to file a police report I said YES! mm for - yr