Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Checking account Deposits and withdrawals Florida

I had a debit disputes that I lost. The agreement between - - ( navy federal debit disputes supervisor ) and I was that nfcu would debit my account on the first of every month for 4 months in the amount of $290.00. They took the money on the first the last two months but bothe times ALSO debited my account for the same amount on the -. It took me 2 weeks of voicemails on the supervisors phone line in order to have it reversed. She did promptly reverse the charge from the - last month. This time around I have been calling and leaving voicemails but have not heard back. This has created a negative financial situation for my family of - since we were not 3xpecting to have to deal with this problem again. Because of the delay in response from the supervisor, I have had to borrow from friends and family to make it until the first. The bank supervisor is bullying me, and when I ask to speak with anyone else who has more authority, I am told that only - has the notes for my particular situation. Please help as I can not imagine going through this again these next two months.