Navy FCU Bank account or service department,
Checking account Deposits and withdrawals California
On - -, 2016 I received a phone call stating that I received an $8000.00 grant and in order to get the grant I had to give the account and routing number for my bank. The further instructions were to go to an ATM and pull out $300.00, then - - the money to an address in -. After I withdrew the money from the ATM, someone went into a Navy Federal and deposited $15.00 into the account and then withdrew $770.00 from the checking account. Three hours after the withdrawal from the ATM, I told a friend about the grant and she told me to check my account because it sounded like a scam. When I checked the account, I saw the unauthorized debit of $770.00. I immediately notified Navy Federal Credit Union and informed them of the fraudulent activity. They recommended that I close the account, which I did. I asked about getting the money refunded, they said there was nothing they could do since I gave the perpetrators the account number and routing number.
Navy FCU customer in California
Jan 27, 2016
* Source: CFPB Complaint Database
Navy FCU response to complaint:
Closed with explanation
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