Navy FCU Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Navy FCU Bank account or service department,

Checking account Deposits and withdrawals California

On - -, 2016 I received a phone call stating that I received an $8000.00 grant and in order to get the grant I had to give the account and routing number for my bank. The further instructions were to go to an ATM and pull out $300.00, then - - the money to an address in -. After I withdrew the money from the ATM, someone went into a Navy Federal and deposited $15.00 into the account and then withdrew $770.00 from the checking account. Three hours after the withdrawal from the ATM, I told a friend about the grant and she told me to check my account because it sounded like a scam. When I checked the account, I saw the unauthorized debit of $770.00. I immediately notified Navy Federal Credit Union and informed them of the fraudulent activity. They recommended that I close the account, which I did. I asked about getting the money refunded, they said there was nothing they could do since I gave the perpetrators the account number and routing number.

Navy FCU customer in California
Jan 27, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints3/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/20166/20167/201610/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUDeposits and withdrawals1.6%73.1%8.1%4.8%1.6%10.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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