Review and analysis of over 94 complaints against KeyBank NA
KeyBank NA consumers have reported over 94 official complaints related to Dealing with my lender or servicer. Out of the 94 consumer complaints against KeyBank NA, 23% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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KeyBank NA Student loan dealing with my lender or servicer don't agree with fees charged May 16, 2016 - I co-signed on a loan for my step-daughter through key bank. Key bank is now charging me for - large loans which are now in default. I did not take out - large loans through key bank. I have asked them for both of the promissory notes multiple times. They will only send -. I also believe that I am paying - of the loans through -. - advised me that they currently hold a loan that was originated through Key Bank. I believe that I am being double charged for - of the loans and the other loan does not exist.... |
KeyBank NA Student loan dealing with my lender or servicer having problems with customer service April 17, 2016 - My daughter has informed me that she has contacted this company informing them that I did not sign for this loan and knew nothing of it, which I informed them of a few years ago when I saw this - debt listed - times on my credit report. This company keeps holding me liable for a loan I knew nothing about. Also, they have the same loan listed on my credit reports 3 times. I was astounded to see they have had this on my credit reports since 2007. I want this deleted. This has been stressful and playing a major impact on my health. If they do not delete and hold the liable party, I have to ... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - Hello, I have many private school loans with Key bank. They are claiming I defaulted on - large loans with them. They are demanding that I pay them each month, but they will not send me the loan agreement for - the loans that they claimed I defaulted on. I thought that I was paying these loans through -. I am so confused on how to sort this out. I do n't think I should have - loans in default. ... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled March 11, 2016 - I financed my student loans through Key Bank. There was a short time when I was without a job and/or not making enough to make the outrageously high payments that Key was requiring. I spoke with someone and deferred the loans, though at a later date, I was informed that my loans had been sent over to collections in that time and that my loan payments I was making were no longer considered " valid payments. '' This has led to Key Bank ruining my credit, stating that I am delinquent in my payments. I have had automatic payments set up for the last three years in order to prevent this from being ... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled March 9, 2016 - I had multiple federal and private student loans during my time in college. During my personal bankruptcy case after college, I found that after my discharge was granted that, while most of my student loans were moved into the automatic stay, - was not. I was the only signer on this loan and never intended or tried to have my student loans discharged during my bankruptcy case. All of my other loans resumed as normal after my case was discharged after some time, all except - from my KeyBank loan. Unknowingly, they had moved my student loan into default and discharged it during the course ... |
KeyBank NA Student loan dealing with my lender or servicer need information about my balance/terms March 3, 2016 - Key Bank Collection Settlement called and asked to set up a payment plan because my loan had defaulted ( I did not default, I filed for bankruptcy and was told that immediately defaults this loan ). I agreed to making a regular monthly payment. I have repeatedly asked for a statement with the current balance and payment history and have not received one for months, although I continue sending payment for fear of defaulting. I believe my right is to receive written notice of the balances. ... |
KeyBank NA Student loan dealing with my lender or servicer keep getting calls about my loan December 26, 2015 - Every month i pay my bill on time. However the last two months i have been receiving constant phone calls as if i am not paying. Each time it some company associated with Key Bank. They are stationed in the -, -, and - was in -. When i start to complain they transfer me to some one at Key Bank. I ask why they are calling me and they just give me some run around with no actual answer. That is however not the worst of it, my father co signed my college loan with me. So they call him as well. They called him 7 times a few days ago. But the bill was paid. I could not understand. I have... |
KeyBank NA Student loan dealing with my lender or servicer received bad information about my loan November 5, 2015 - Keybank National Association has been accepting regular monthly payments from me for my account ; payments that I have full proof that I have made them. However, I just received a letter from Keybank stating that I must:1.payoff my loan has I have not made satisfactory payments2. they provided a phone number to call about this situation, that was simply an advertisement for a bogus vacation ( e.g., win a dumb vacaction ). Keybank phrased the advertisement as a " survey '' in which they would then connect you with the appropriate person after completing - questions. You are then asked more t... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled November 3, 2015 - I attended - University, graduating in - -. I have been making auto payments on my loan for the past 7 years and am in good standing. My interest rates are currently set at variable rates of - % and - % for - different loans. Based off the interest rate, life of loan, and principal balance, I would think my monthly payment should be approximately $450.00 ; however, I am paying $ - monthly. When I called to inquire as to why I am paying so much more per month, I was told it is because of the variable interest rate. I consider this explanation inadequate and fear that I am... |
KeyBank NA Student loan dealing with my lender or servicer don't agree with fees charged October 24, 2015 - The following letter which I am sending today to the loan processor AES describes the issue ( attempt to collect on my student loan prematurely while in forbearance ) : American Education Services- - -, PA - -, -Regarding : Account Number - - - forbearance periodTo Whom it May Concern : Please review and correct your records regarding the forbearance period, and payment due date of my student loan ( please refer to the Monthly Bill dated -/-/- ) and letter dated -/-/-, regarding my in-school forbearance from your office attached. I believe this is ... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2015 - I got my student loans with Key Bank starting in - 2000. I have been in repayment for 3 years. I recently had major surgery and was out of work a couple of weeks. They called me twice a day until I made my monthly payment. Every time they called I would ask to connect with a supervisor and after - minutes I would finally get through. I asked for graduated repayment or any other assistance they might offer several times. Even in the hardship I was in I was told I am not eligible for any of those programs because I have been in repayment longer than 18 months and they no longer even give s... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled October 21, 2015 - I am submitting my request again since Key Bank USA / - - / - ( - - - ) continues to wrongly report a delinquency / non payment on my credit report multiple times for ONE student loan issue that was paid in full and resolved ( DUPLICATE reporting of same issue when it is just ONE issue ). 1. The account was paid in full and should be removed as a negative on my credit report. 2. In addition, reporting by - entities was wrongful because the account existed only with Key Bank and the other entities have no right to report. -. The one account at issue was wrongly reported ... |
KeyBank NA Student loan dealing with my lender or servicer October 4, 2015 - Key Bank USA / - - / - ( - - - ) wrongly reported a delinquency / non payment on my credit report multiple times for - student loan issue that was paid and resolved. 1. The account was paid in full and should be removed as a negative on my credit report. 2. In addition, reporting by - entities was wrongful because the account existed only with Key Bank and the other entities have no right to report. 3. The - account at issue was wrongly reported negatively under multiple account numbers when the issue involved only - Key Bank account which was paid in full. 4. Aft... |
KeyBank NA Student loan dealing with my lender or servicer September 17, 2015 - I submitted a complaint through CFPB, Case number : -. Key Bank was willing to work with me to activate my account and remove it from charged off '' status. I made the payments as outlined by Key and my account was returned to - - to handle my account where I have made payments the past two months and I am up to date. I am still receiving late payment notices from - -, the collection agency. I received a late payment notice from - on - -, 2015. I reached out to - Key Bank, the contact that I was given should I need any assistance at Key and I have left several voice... |
KeyBank NA Student loan dealing with my lender or servicer June 5, 2015 - I graduated from - - University and had taken out a private loan through Key Bank. Since - I had been current on my payments. In - of - I was discharged from a bankruptcy and throughout the entire time I made payments to my loan. In the beginning of - I became behind in payments. I called Key Bank the beginning of - - to get my account up to date and I was given the worst run around from there on. At first I was transferred to a woman from their law office telling me they never received my discharge papers from my bankruptcy ( from - - which is not my responsibility ... |
KeyBank NA Student loan dealing with my lender or servicer May 29, 2015 - I have been contacted by Key Bank, employee - - who called my home at - on -/-/15 about a student loan I did not co-sign, for aproximately $ -. - - was very rude, obnoxious and in my opinion used abrasive and harassing language. ... |
KeyBank NA Student loan dealing with my lender or servicer May 19, 2015 - I have been diffuculty paying $600.00 a month of ontime payments to - private student loan, from Key Bank, for nearly 6 years now. I pay $ - monthly in total student loans. Last year, I came under a hard ship and begged for assistance from Key Bank to no prevail. They suggested and harrased that I should not pay my rent and other essential bills to get caught up on their payment. They called daily and threatened me and my cosigner ( who just had a baby and could not assist ) that they demanded payment. I asked for them to lower my payment to a more reasonable amount and they would laug... |
KeyBank NA Student loan dealing with my lender or servicer April 2, 2015 - Originally complained about numerous harassing phone calls ( # - ) and, due to unemployment, how Key Bank refused to allow forbearance. Now, they have reported to the credit bureaus that I am 90 days late ( affecting credit score from - to - ), which is erroneous. Some month payments are doubled. I asked numerous times for a forbearance ( due to unemployment/ hardship - - to - ) and was refused. Monthly payment is $160.00. The following are the payments made:- - $160.00, -/-/- - $160.00, -/-/- - $320.00, -/-/- - $320.00, -/-/- ... |
KeyBank NA Student loan dealing with my lender or servicer April 2, 2015 - In 2004, I took out a student loan through Key Bank, for - University. After - getting a job, I made payments ( an occasional forbearance or college coursework default ) for about 4 years. Then, after losing a job and becoming late on some payments after -, they suggested I put my loan in my last economic hardship forbearance around - ( 6 months of no payment ) I agreed. The next month I got another bill. They said they back dated my forbearance and I still would need me to pay for the rest of the loan, monthly, starting the same month I applied for my forbearance. I knew I had bee... |