Review and analysis of over 236 complaints against Western Union
Western Union consumers have reported over 236 official complaints related to Other transaction issues. Out of the 236 consumer complaints against Western Union, 8% were disputed by the consumer (i.e. the consumer was not happy with how Western Union responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against Western Union resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Western Union Money transfers other transaction issues other transaction issues December 1, 2015 - This complaint is against Western Union Money transfer servicesI initiated a transfer on - - 2015 for the amount of $180.00 to be collected at an agent location in -. - # -. After waiting 2 weeks without the receiver getting the money I called WU on Fri - - - was told that there was a system issue with Western Union and the transfer would be escalated. I was told to wait for 24 to 48 hrs to receive a confirmation and was assured that the supervisor would call me back within this time frame with any updates. I did not get any form of confirmation or communication fro... |
Western Union Money transfers other transaction issues other transaction issues November 22, 2015 - On -/-/15 I initiated a money transfer via Western Union at - store # - to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses. On -/-/15 I received a text message from Western Union stating the deposit was delivered to my bank. On -/-/15 I called my bank, - Bank, who stated they did not have any record of a deposit in the amount I sent. -/-/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I... |
Western Union Money transfers other transaction issues other transaction issues November 22, 2015 - I sent a friend $100.00 via Western Union. On two occasions the recipient has attempted to pick up the money and on both occasions has been denied payment. I called Western Union customer service where I was told by the person I spoke to and then that person 's supervisor that Western Union has no control over it 's agents and whether or not they pay recipients. When I tried to cancel the transaction Western Union 's customer service refused without reason they simply said that they are not authorized to cancel a transaction which I do not believe. First their agents do n't have to pay funds... |
Western Union Money transfers other transaction issues other transaction issues November 17, 2015 - I have a Western Union money order that was made out to me. I tried to cash this money order at a WESTERN UNION facility. They do not cash their own money orders!! It seems Western Union will gladly accept someone 's money but will not give it to the person it is made out to. The only place to cash Western Union money orders is at check cashing places that charge 8-10 % of the amount! I just called around. This is ridiculous and takes advantage of the consumer. ... |
Western Union Money transfers other transaction issues other transaction issues November 11, 2015 - I initiated a money transfer online through Western Union. The next day I received an e-mail that the transfer was on hold until I called to provide additional information. I called that same day, provided information to the customer service representative and was told that everything was alright and the transfer would go through. The money was taken out of my bank account and several days later, the transfer still shows as processing on the WU website. I contacted WU through chat and later by phone only to be told that the transaction was cancelled by WU and that I would be receiving my money... |
Western Union Money transfers other transaction issues other transaction issues October 28, 2015 - I was wired money by my sister across the country. I went to the nearest western union licensed against. There were probably - or - other customers in the store. I go to grab a slip that I 'm supposed to write my private information on including : my password, phone number, address, and that same information about my sister the sender of money. When I ask for a form to fill out he says do n't worry about just tell me the information. So I provide him with the information but because it is not written down I believe he put the password in wrong. He says " The passwords wrong I can help yo... |
Western Union Money transfers other transaction issues other transaction issues October 26, 2015 - I have tried to transfer money to a bank in - and WU wrote, on - -, 2015, that the transaction went through : - -, Thank you. The payment for your money transfer has been received. It will be available in - - - - - account by - -, 2015. If you have any questions, contact us anytime. Thanks for using Western Union. -This is your proof of payment for the money transfer below. -Your tracking number ( MTCN ) is : -Transaction Date : - -, 2015 - ETHowever, on the same day ( -/-/2015 ), I received this email : Dear - - , Money Tr... |
Western Union Money transfers other transaction issues other transaction issues October 21, 2015 - I sent money using Western Union to my stepson in -. ( My tracking number ( - ) is : - Transaction Date : - -, 2015 - ET ) The money was a direct transfer from my bank account to my stepsons bank at -. After calling Western Union on - the lied an told me that my bank will not release the funds for 5 days but in fact the money was Debited on - and posted on -/-My stepson is not able to get the money even after calling western union as instructed when I did the transfer. They told him that I needed to call western union before he could get the money. When I call... |
Western Union Money transfers other transaction issues October 17, 2015 - My employer transfered my salary through western union on - - has yet to credit my account. After many calls and lies ranging from the money was stolen by the bank and is in my account I find out that the western union in America still has not transfered the money and it with them. A second payment made a week later turned up in my account this week. Wu who denied having the payment now admit that it was their mistake. How can I make a complaint and ensure that western union are made accountable for this? ... |
Western Union Money transfers other transaction issues October 14, 2015 - I went to a Western Union provider and filled out the order to send $470.00 but added a test question '' because the recipient had his wallet stolen and did not have an ID. The transaction went thru and printed me a receipt. The charge for the service was $40.00 When my friend went to pick up the money he could not because the test question '' was not listed on the transaction. The reason is that Western Union has a rule that you can not send amounts over $290.00 with a test question ''. So he could not get the money. I called and they told me to go back and get a refund. So I did but... |
Western Union Money transfers other transaction issues October 11, 2015 - I was in - and needed to obtain -. Due to problems with being required to have a pin to use a Credit card in the automats the banks operate in the - area ( - - - region ), it was suggested that I use Western Union - WU -. So I went to the local - - and talked with them. This led me to going online to the WU site and getting it to US English '' ( Regional issue based on IP addresses ... ). I was involved with them via a chat session and it was explained to me what I had to do and that it would be possible to effect this within an hour or so. The first step was to ... |
Western Union Money transfers other transaction issues October 5, 2015 - Western Union is denying money transfers services between myself and - - in -. The money that I transfer is from Social Security and part-time employment as a Customer Sales Associate for - - - in -, -. All money transfers that I send are intended to pay for rent, food, medical care and comfort for -, my - yr old biological son, - - - - and her - yr old daughter - - -. My intent is to marry -. Our - Attorney was not able us annul so I unknowingly left - - pregnant in - and returned to - to for - Immigration, and Legal H... |
Western Union Money transfers other transaction issues October 2, 2015 - On - - of 2015, I sent - - dollars to a friend of mine in - ; that same day he tried to get the money, but was unable to get the money because they said that he needed to fax his picture ID, and when he tried to do so, they told him that the fax number was not correct. He was unable to get the money, then he tried again the following day but still he was n't able to get the money. On Wednesday I called Western Union and asked for my money back, they kept transferring me to a different person and later hung up on me. On - - I went to the place that represents Western Union ... |
Western Union Money transfers other transaction issues September 22, 2015 - I contacted Western Union for an issue with the funds attached with my Western Union account. I contacted Western Union on -/-/2015 at - - in regards to changing the name of the receiver for my Western Union payment. The first person I spoke with was pleasant and helpful, then the supervisor was called because the number was n't the same as the number on file. I explained that I had already changed the number and that the new telephone number was all I had. - then told me that it was a compliance department problem and they were the only ones able to correct the situation '' he tol... |
Western Union Money transfers other transaction issues September 18, 2015 - I have wired $23.00 and transfer fee of $5.00 to the - on - - with MTCN -. The transaction did not go through but Western Union did not refund the total of $28.00. They said there was an error in the recipient 's account. I told them that it was not anybody 's fault so I just want to get refunded but they saod they will not return my money back. ... |
Western Union Money transfers other transaction issues July 15, 2015 - ON -/-/2015 I SENT - TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN - AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND. A REFUNDED CAN NOT BE RETURNED TO THE ACCOUNT BECAUSE THAT ACCOUNT HAS BEEN CLOSED AS A RESULT OF THIS MATTER. ON -/-/2015 I SENT - TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN - AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND THIS ALSO CAN NOT BE RETURNED TO MY NOW CLOSED CHECKING ACCOUNT AND WU HAS BEEN TOLD THIS OVER AND OVER. I RECIEVE NEW LIES FROM THEM DAILY ABOUT WHERE MY MONEY IS AND THE REFUSE TO FOLLOW THROUGH... |
Western Union Money transfers other transaction issues July 10, 2015 - I make a Money Transfer by Western Union from - to - -. I receive a MTCN number for the transaction, but when I went to take the money the western union agent do not have all the money necessary to pay me ( total amount of $180000.00 - american dollars ). So I receive two checks : one of $100000.00 and other of $80000.00. The problem is that when I deposit these checks in my bank accounts - - Bank - the bank refused the check of $100000.00, saying that the check does not have founds and close my account and hold this check for many days. When I receive the checks back... |
Western Union Money transfers other transaction issues July 8, 2015 - $3.00 REFUND REFUSED FROM A FAILED WESTERN UNION - -I MADE A MONEY TRANSFER THROUGH WESTERN UNION AT THE - STORE - - - -, DE ( - ) - MANAGER -. THE TRANSACTION NUMBER SHOWED AS VALID THROUGH WESTERN UNION TRACKING ONLINE. ' '' SEE ATTACHMENT ''. HOWEVER THE RECIPIENT WAS TOLD THE - NUMBER WAS INVALID. AND THEREAFTER IT WAS NO LONGER VALID WITH ONLINE TRACKING. - MANAGER - SAID WESTERN UNION HAS TOLD HER IT HAS CREDITED BACK THIS AMOUNT TO THE - STORE BUT SHE SAYS IT WAS NOT. AND IF IT WAS THE MA-IMUM REFUND I COULD RECEIVE IS $990.00 ACCORDING TO C... |
Western Union Money transfers other transaction issues July 7, 2015 - My wife used to send money to -. she died - 2015. I continued to send money but did not delete her name or add mine. requested refund of - due to non contact of recipient. Faxed copy of death cert, - forms of gov id and notarized signature. WU req Letter of Probate. Assets devolved to me and probate not necessary and did not occur. My wife died in - and could not have sent money in -. Common sense should prevail. ... |
Western Union Money transfers other transaction issues July 7, 2015 - I made a payment of $1200.00 via Western Union. I was charged a fee of $93.00 to make a payment from the - to -. $1300.00 was the total, including the transfer fee that Western Union charges. This was on -/-/-. I am writing this on -/-/-. Almost a year later. The person I was making the payment to could not pick up the funds that day, and we decided it was best to cancel and complete via another avenue given that my client was traveling and would not be in that - for long and Western Unions tend to be closed early over there. Honestly, it just did not work out that day... |
Western Union Money transfers other transaction issues June 30, 2015 - I SENT MONEY TO - SUCCESSFULLY FOR THE PAST EIGHT MONTHS BUT WAS STOPPED FOR CONFLICTING REASONS GIVEN BY PHONE. I HAD TO SPEAK WITH OVER - DIFFERENT PEOPLE. ... |
Western Union Money transfers other transaction issues June 22, 2015 - I used the Western Union website on -/-/15 to send $2900.00 from my bank account to me while I am in -. An email from Western Union on - instructed me to send the money via WUPay, which I did. My bank account was debited on - and my account statement shows the payment to WUPay. Since I had another email from Western Union on -/-/- that they had not yet received the money, I called them on -. The agent told me that she had to have someone investigate this and I would get a response by -/-/-. Nothing. On -/-/- I received an email from Western Union stating that... |
Western Union Money transfers other transaction issues June 11, 2015 - On -/-/2015 I have made a money transfer to - through WESTER UNION service for $120.00 plus - fee charge. Making a total of - using my debit card - - -. But them I call them right away to make this transfer to be canceled, they have pomiise meThey will returned my money into my bank account, I wait for my refund that never happened I have make several calls to them they said they are working on this issued Also they said my refund will be on my checking account in - hours .but nothing has been doneSo can you please help me with this situation ... |
Western Union Money transfers other transaction issues June 5, 2015 - I have been using Western Union for many years to send money to my daughter and her mother -. As of late the service is horrible, insulting and untruthful. I tried to send to yesterday and they said they had to put it on hold for at least 2 hrs due to her side. They give us the tracking number, take the money and then come back by at least 2hrs later saying they ca n't send the money due to her side. So now they have my money on hold for at the most 3-5 business days. Eventually it gets refunded but it just seems like a scam to somehow hold my money for an extent of time and then return it.... |
Western Union Money transfers other transaction issues June 3, 2015 - INCIDENT NO. -, - -, -. -, 2015, $660.00 + $16.00 FEES. Receiver : - - -, Payout location : --. - went to pickup the money on - -, 2015 and was told that it had been picked up by - - -. I 've never heard of this person. All the documentation I have lists - - - as the recipient. Western Union says they are not responsible because someone called them and told them to change the recipient. Which is a ludicrous statement, and does not override a written contractual ageement. I have been back and forth with Western Union and they claim ar... |
Western Union Money transfers other transaction issues May 20, 2015 - I received a phone call telling me that a Western Union transfer I had made in - 2013 had not been collected and requesting personal information for ID verification to initiate a refund. I refused to give any personal information and contacted Western Union via their web site to see if this was genuine or a scam. Western Union confirmed it was genuine and said a refund would be made within - hours. After - online chat sessions and - written communications over a - week period each - promising a resolution in between - hours and - week, I have still not received a refund... |
Western Union Money transfers other transaction issues May 1, 2015 - I sent a money transfer back in -. The money was never picked up by the receiving party overseas. I called WESTERN UNION they confirmed that the funds were available and that they would send me a check. 4 months later, and about - reps promising me payment, I have still not received my refund from Western Union. Furthermore, the Western Union system no longer recognizes the tracking number ( a number they assigned to my transaction ). So it is as though I never sent money. The tracking number conveniently drops off after - to 60 days after the transaction. So if they drag their feet t... |
Western Union Money transfers other transaction issues May 1, 2015 - I sent money to my wife in - the sum of $260.00 and paid a fee of $10.00 and when my wife told me that she has changed her name from her family name to my family name ( -, - - to -, - - ), i called western union to change the name so she can receive the money but western union refused that unless they call me on my registered cell phone. I told them am -, right now am with - - in - and that my phone is not working, i told them am ready to provide any other form of identification but they refused unless they call me on cell phone, so i requested to cancel th... |
Western Union Money transfers other transaction issues March 27, 2015 - I sent 200 dollars to - for my mohter using Western Union on -, after - attempts to collect i called Western Union - - who indicated it was best to cancel the transfer. It was canceled over the phone but i never got a refund, after - calls to their customer support, today being -, i have ran out of options, so i 'm filing a complaint here. The money transfer was charged to my bank account despite the cancelation, and Western Union has n't been able or willing to provide a refund for a service it never rendered. ... |