Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues

I used the Western Union website on -/-/15 to send $2900.00 from my bank account to me while I am in -. An email from Western Union on - instructed me to send the money via WUPay, which I did. My bank account was debited on - and my account statement shows the payment to WUPay. Since I had another email from Western Union on -/-/- that they had not yet received the money, I called them on -. The agent told me that she had to have someone investigate this and I would get a response by -/-/-. Nothing. On -/-/- I received an email from Western Union stating that they were cancelling the transfer at my request. I never made this request. As I was travelling when this email came in, I called them on -/-/- and spoke to - in Agent Support. Eventually she told me that this needed to be referred to an offline compliance department to investigate and they would get back to me in an hour or -. It has now been almost - hours since we spoke and I have received neither a telephone call ( I gave her my current number in - ) nor an email. I have tried calling again but the lines are going into a hold pattern with no indication of how long my wait might be. I ca n't afford to do this on an international call. It 's now been two weeks since my bank delivered the money to Western Union. Where is it? Why ca n't Western Union confirm they do or do not have it. I need that before having my bank go chasing the funds from their end. I need a response. I should have received my funds at least ten days ago!