Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues Texas

INCIDENT NO. -, - -, -. -, 2015, $660.00 + $16.00 FEES. Receiver : - - -, Payout location : --. - went to pickup the money on - -, 2015 and was told that it had been picked up by - - -. I 've never heard of this person. All the documentation I have lists - - - as the recipient. Western Union says they are not responsible because someone called them and told them to change the recipient. Which is a ludicrous statement, and does not override a written contractual ageement. I have been back and forth with Western Union and they claim are not at fault. However, even the documentation they sent me states the recipient was not the listed recipient. Also, there was a security question. Surely this - - - was not able to provide the answer to the question. Bottom line is that Western Union gave my transfer to the wrong person and is saying they are NOT responsible. Aside from being in a -, my friend is without money. He was unable to catch his flight and has accrued hotel expenses of $1000.00. What they have done is illegal and need to pay up the money accrued at the hotel as well as the initial $660.00.