Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues California

I sent a money transfer back in -. The money was never picked up by the receiving party overseas. I called WESTERN UNION they confirmed that the funds were available and that they would send me a check. 4 months later, and about - reps promising me payment, I have still not received my refund from Western Union. Furthermore, the Western Union system no longer recognizes the tracking number ( a number they assigned to my transaction ). So it is as though I never sent money. The tracking number conveniently drops off after - to 60 days after the transaction. So if they drag their feet to refund you, you disappear from their system all together. I write that Western Union 's refund policy be investigated, what do they do with unclaimed money ''? Because they make efforts to claim the money very difficult on the sender. Most of the people using this service do are immigrants and they do not have a voice to communicate and navigate Western Union 's very complicated customer service. Most of my calls were routed to the -.