Review and analysis of over 248 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 248 official complaints related to Advertising and marketing. Out of the 248 consumer complaints against JPMorgan Chase, 25% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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JPMorgan Chase Credit card advertising and marketing December 31, 2015 - I went in to - to view hotels for the night -. The prices were a bit on the high side, but I saw an advertisement for a Chase Co-branded card that advertised a statement credit of $50.00. The advertisement showed the price of the room I was interested in booking, the statement credit, then showed the price of the hotel room with the statement credit applied. This made more sense to my budget, when coupled with the promise of triple rewards points, and the price of the hotel going toward $1000.00 in spend needed to get me to the - free hotel rooms ( which I could use toward my upco... |
JPMorgan Chase Credit card advertising and marketing December 30, 2015 - Chase card advertised sign up bonus of flyer miles/points. I qualified and the online account shows the rewards as 'earned '. My airline flyer account and airline customer service say the points have not been credited. I have been desperately calling/emailing both Chase and the airline to resolve this issue for more than a month to no effect. ... |
JPMorgan Chase Credit card advertising and marketing December 23, 2015 - I received a mailer from Chase notifying me that I was invited to receive a Chase credit card ; the language on the mailer said " complete your certificate '', " mail your invitation '', " request your card today ''. Nowhere on the mailer did the words " apply '' or " application '' appear, so I was led to believe that the card was mine, and all I had to do was request it. When I did so, Chase checked my credit report and denied me the card! Chase went out of their way to hide that this was, in the end, a credit card application, rather than some kind of automatic, pre-approved offer. **This... |
JPMorgan Chase Credit card advertising and marketing December 16, 2015 - I recently signed up with Chase for a credit card that worked with - - for frequent flyer miles, the " - '' program, the - - - -. The promo that was advertised was for - bonus points after spending $2000.00 within 3 months and I did meet that requirement. After meeting this requirement I was not rewarded the points initially offered. The ad was a link directly from the - wesbsite to a chase credit card application from a promo that was advertised on the - website. Once I contacted chase to inquire about the points I was told that this was not the offer that I ha... |
JPMorgan Chase Credit card advertising and marketing December 12, 2015 - I have - account - I got the recommendation to apply for Chase Saphire card at there. Please refer to the attachment. Also I got one mail ( postal ) to apply for Chase Saphire card at there. That 's why I applied for it on - -, 2015. Come to know yesterday that it 's been declined. Worst than that-there is a hard inquiry on my credit report regarding this application. The reason given to me " Too many credit card accounts with us ''. Obviously Chase is paying - to display these kind of advertisement and links to tempt the users to apply for that. More over why they are sending the ... |
JPMorgan Chase Credit card advertising and marketing December 11, 2015 - Chase sent me a misleading pre-approval letter stating that I have been offered with a Chase Sapphire credit card. There is nothing on the letter suggests that it is a advertisement and I may be disapproved. It stated it was an offer, and an offer is a contractual binding if both parties agreed on it. Therefore, I went ahead and provided them my information. It ended up Chase 's lending team disapproved my credit card despite the fact that I was pre-approved. I think what Chase 's credit lending team did is misleading, deceptive, and it create monetary damage on consumer ( I wasted my hard inq... |
JPMorgan Chase Credit card advertising and marketing December 2, 2015 - Hello : I purchased an iPad on my credit card from -. The credit card company advertises card benefit services and purchase protection for 90 days. We no longer wanted the item after 15 days, and contacted the credit card company. After mailing the company back our item, they are requesting information which is on the product ( which they have in their possession ). They said they are unable to give us the information ( even though the item is in their possession ). ... |
JPMorgan Chase Credit card advertising and marketing November 29, 2015 - I applied for a - credit card. I was told I would receive - points for signing up as long as I had note received a new card member bonus within the past 24 months as per the - - credit card website. I called and spoke to - - in the - office. She was very rude and told me I did not qualify for this bonus even though all of the bonus parameters have been met. She was unable to explain to me why I would not receive my new car member bonus. I believe this is unfair advertising and marketing. i was promised one thing and it was not delivered. ... |
JPMorgan Chase Credit card advertising and marketing November 16, 2015 - On - -, 2015 I was booking tickets on - - web site when I was presented a pop-up, that offered a $50.00 statement credit if I opened a Case - credit card and charged the - ticket to the new card. After several calls to both - and Chase, which resulted in agreement that I should get the credit, followed by letters that state I did not follow some undefined procedure, they claim I am not entitled to the credit. I am still waiting for an explaination of what I did wrong, because the folks on the phone ca n't telll me. ... |
JPMorgan Chase Credit card advertising and marketing October 25, 2015 - Dear Sir or Madam, In late - / early - this year, my renewal membership fee hit my British Airways Visa Signature credit card account and I was hesitant to keep my card open as I do not fly British Airways a lot and I was not sure whether it was worth keeping open with the fee. After speaking with a representative for - minutes, he convinced me to keep the card open because of its numerous benefits including the ability to earn - point per dollar spent. In his own terms, " this is a major selling point '' of this credit card as most other cards only earn - mile per dollar spent... |
JPMorgan Chase Credit card advertising and marketing October 8, 2015 - In - 2015 I successfully applied for a - Southwest Airlines Rapid Rewards credit card through Chase bank. I applied on-line through the Southwest Airlines website by clicking on a banner advertisement. The banner clearly stated that if I successfully applied for a - Southwest Airlines Rapid Rewards credit card that I would be eligible for - bonus points if I spent $1000.00 in the first - billing cycles. I read and re-read the credit card contract and offer multiple times and decided to apply. My application was instantly processed and approved. I received the credit card short... |
JPMorgan Chase Credit card advertising and marketing September 22, 2015 - - -Account Number -Former account number -I am filing a complaint against Chase United Mileage Plus credit card. I believe these are the events leading up to my complaint. I originally had a credit card that was a 'premier ' credit card that provided me with reward points for signing for the United Explorer card. I terminated this card as I did n't wanted to pay the annual fee ; I converted this initial credit card to -, which is a Chase United Mileage Plus credit card. I then reapplied and called Chase in - or -/-/- and requested to obtain the 'Mileage Plus ' Explorer C... |
JPMorgan Chase Credit card advertising and marketing September 14, 2015 - I opened an account with Chase Bank -/-/- and immediately after began to receive pre-screening offers for their - and - -. - of that year I requested a credit limit increase which required Chase to pull my full report. At the time that the report was pulled I had - accounts which had been opened within the past 24 months. Chase granted the credit limit increase and continued to send the pre-screening offers for both their - and - products. From -/-/- to -/-/- I was sent an offer for the - and - cards once a week every week for the 8 months. In - I d... |
JPMorgan Chase Credit card advertising and marketing July 16, 2015 - I was sent a solicitation from Chase Cardmember Services to apply for a Mileage Plus VISA in - 2015. The solicitation offered a - mile $0.00 fee first year and some additional inducements to apply and make charges of $3000.00 within first 3 months. I applied via the website and was approved shortly thereafter. When I called to activate the card, I reviewed the offer and found they bait and switched me to a - mile with $1000.00 in first 3 months offer. I said, no, I responded, landed on page and applied under the - mile offer which they initiated. The agent I spoke to said I ... |
JPMorgan Chase Credit card advertising and marketing July 12, 2015 - I made a reservation at a - weeks prior to use. The booking agent would not accept the code for the wedding party discount. I asked to cancel the reservation. He said no unless the motel manger agrees. I asked manager she said OK if the agent agrees. Neither one would cancel and told me there were no cancellations or refunds. I appealed to my credit card carrier Chase Card Services and was told I would have to pay even thought they had not seen my circumstances in the form they sent me. I was told by Chase Card Services that I would have to pay even though services were not rendered. ... |
JPMorgan Chase Credit card advertising and marketing July 8, 2015 - I opened a Chase branded - - Rewards card in 2014. When I signed up for the card I did so due to the current marketing offer that was sent to me for a - point - bonus after the required spend in the - 3 months. I hit the required spend, but I was not given the correct promotional bonus. I called in a couple of months later to notify them and was told that I should see the points show up in the next couple of months. It has now been a year since I first signed up for the card and I have paid my second year 's fee on the card of $390.00, but I still have not received my - -... |
JPMorgan Chase Credit card advertising and marketing July 4, 2015 - Chase Freedom credit card advertised 5 % cash back rewards for restaurant purchases made from -/-/2015 through -/-/2015. They did not honor the 5 % cash back rewards for several restaurants including - - in -, -, and - in -, -. These establishments are solely restaurants and do not sell anything else so there is absolutely no reason that they could be called anything other than a restaurant. When I saw on my statement that I was not given the 5 % cash back rewards I asked them to honor their promotion as advertised, and they denied my request claiming they cate... |
JPMorgan Chase Credit card advertising and marketing June 26, 2015 - I get as many as - calls a day from cardholder services. Some on my cellphone different numbers and ignoringdo not call. ... |
JPMorgan Chase Credit card advertising and marketing May 27, 2015 - I was on the Southwest Airlines web site and was going to book some air. An ad pops up from Chase cards that if I apply for their Southwest credit card I could get - bonus miles. So I applied for their card. While trying to book air I get another message that says I will get a $100.00 credit for booking the air with their credit card. I could n't book with their credit card since I had just applied for the card and did n't have the information needed to book using their card. So I stopped trying to book and called Chase to see if I could get the credit card information. I had to talk to s... |
JPMorgan Chase Credit card advertising and marketing May 26, 2015 - On -/-/- I received an offer from chase mileage plus explorer credit card that said if you sign for the card and you expend $2000.00 in the first - month you will receive - miles in your united account and if you add another person to your account you will receive a extra - miles, so I call an made the over the phone application and ask the customer service all the staff to qualify to the offer, they assurance me that there was no problem if I expend the money I will get the miles, so I sign I got the card I begin to use. - month later I called to CS about the miles they sai... |
JPMorgan Chase Credit card advertising and marketing May 20, 2015 - My daughter ( now - years old ) keeps receiving credit card applications in the mail for the Chase - - - card. In this age of identity theft, no child should be sent credit card applications, and there should be a way to permanently remove the child 's contact information from the bank 's database. This has been occurring since she was - year old. I have repeatedly contacted Chase over the past - years trying to address this problem. Every time, they tell me they can opt her out of advertising for a few years, but can not permanently remove her from their database. This is a ... |
JPMorgan Chase Credit card advertising and marketing May 14, 2015 - While on hold with - - reservations, I heard a Chase credit card offer for a card that would - - - Mileage Plus points if $3000.00 were purchased in the - 3 months. The number to call : - called that number, and was told no, the card provided - miles if $1000.00 were purchased in the - 3 months ( still a good offer, I do admit ). When I asked about the discrepancy, I was eventually given a supervisor named -. '' - told me to call a different number : -. It turns out that number does not exist. ... |
JPMorgan Chase Credit card advertising and marketing April 12, 2015 - Chase markets a Slate '' card with a no fee balance transfer and 0 % APR for 15 months. This is found via -. Chase 's online application process walks you through steps that include a request for balance transfer. Chase 's process is to bait the consumer with a rate/fee available, to then take information for purposes of a credit check, then to step the consumer through a process of obtaining the card, and only then AFTER the card has been issued, to inform the consumer that they do not in fact qualify for the premium '' pricing that is marketed for the card. In other words, Chase 's onli... |
JPMorgan Chase Credit card advertising and marketing April 1, 2015 - For over a month now ( today is - -, 2015 ) I have been getting credit card offers for - - -, -. I have requested by phone and have mailed back each mailing ( about - ) that this person is DEAD and has NEVER lived at my address!!!!! It is DISTURBING and DISRESPECTFUL and EMOTIONALLY TRAUMATIZING to continue to receive these credit card offers in the mail!!!!!!! The amount of offers sent is ridiculous to begin with. The fact that my phone and mailing requests to STOP is beyond disturbing! I WANT THEM TO QUIT MAILING THIS TO MY HOUSE!!!!!!! ... |