JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Advertising and marketing Texas

I made a reservation at a - weeks prior to use. The booking agent would not accept the code for the wedding party discount. I asked to cancel the reservation. He said no unless the motel manger agrees. I asked manager she said OK if the agent agrees. Neither one would cancel and told me there were no cancellations or refunds. I appealed to my credit card carrier Chase Card Services and was told I would have to pay even thought they had not seen my circumstances in the form they sent me. I was told by Chase Card Services that I would have to pay even though services were not rendered.