JPMorgan Chase Credit card department,
Advertising and marketing Massachusetts
I was sent a solicitation from Chase Cardmember Services to apply for a Mileage Plus VISA in - 2015. The solicitation offered a - mile $0.00 fee first year and some additional inducements to apply and make charges of $3000.00 within first 3 months. I applied via the website and was approved shortly thereafter. When I called to activate the card, I reviewed the offer and found they bait and switched me to a - mile with $1000.00 in first 3 months offer. I said, no, I responded, landed on page and applied under the - mile offer which they initiated. The agent I spoke to said I will put you in for the offer, must have been a mistake '' Now, I receive a letter which said the offer '' ended - -, 2015. This is a classic and habitual bait and switch. Probably hope that no one would complain but I 've been in this situation before. How could their - offer '' which I received and sent end on - -, 2015? Why did they not notify, sorry this is not accurate when applying. I demand they honor their initial offer, this is very shady practices and should be noted as a possible habitual offense. Thank you, - -
JPMorgan Chase customer in Massachusetts
Jul 16, 2015
* Source: CFPB Complaint Database
JPMorgan Chase response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.jpmorganchase.com/ |
Phone | (212) 270-6000 |
[email protected] | |
Address | 270 Park Ave Fl 12 New York NY 10017 |
JPMorgan Chase | |
JPMorgan Chase |
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