JPMorgan Chase Credit Card Complaint

Advertising and marketing

JPMorgan Chase Credit card department,

Advertising and marketing Massachusetts

I was sent a solicitation from Chase Cardmember Services to apply for a Mileage Plus VISA in - 2015. The solicitation offered a - mile $0.00 fee first year and some additional inducements to apply and make charges of $3000.00 within first 3 months. I applied via the website and was approved shortly thereafter. When I called to activate the card, I reviewed the offer and found they bait and switched me to a - mile with $1000.00 in first 3 months offer. I said, no, I responded, landed on page and applied under the - mile offer which they initiated. The agent I spoke to said I will put you in for the offer, must have been a mistake '' Now, I receive a letter which said the offer '' ended - -, 2015. This is a classic and habitual bait and switch. Probably hope that no one would complain but I 've been in this situation before. How could their - offer '' which I received and sent end on - -, 2015? Why did they not notify, sorry this is not accurate when applying. I demand they honor their initial offer, this is very shady practices and should be noted as a possible habitual offense. Thank you, - -

JPMorgan Chase customer in Massachusetts
Jul 16, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseAdvertising and marketing67.6%7.3%17.0%3.2%4.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.0%19.9%3.4%1.3%0.4%12.3%62.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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