Review and analysis of over 209 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 209 official complaints related to Customer service / Customer relations. Out of the 209 consumer complaints against JPMorgan Chase, 25% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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JPMorgan Chase Credit card customer service / customer relations December 24, 2015 - CHASE CARD MADE - HARD INQUIRES ON MY CREDIT REPORT THAT I DIDNT CONSENT I HAVE NEVER TRYED TO GET ANYTHING FROM CHASE CARD ... |
JPMorgan Chase Credit card customer service / customer relations December 14, 2015 - I contacted Chase - customer service on -/-/2015 to pay off my credit card. I spoke with supervisor -, she gave me quote of $1400.00 and I asked her to close my account. I confirmed with her atleast twice about no further payments or charges. She said, this is the only amount I need to pay and the account was closed on -/-/15. I paid the amount in full right away. Today on -/-/2015 I received a new statement with new balance of $11.00. I called the customer service and spoke with another supervisor - -. He said, he saw the notes of my previous conversation wit... |
JPMorgan Chase Credit card customer service / customer relations December 1, 2015 - Chase VISA card unjustly denied my claim for damage to a car I rented in -. The following is a copy of my appeal which sets out the facts : I wish to appeal your denial of my claim for damage incurred on -/-/- to the - passenger car I rented in - on the grounds that the denial was arbitrary with no basis in your program rules or procedures. 1. I have now reviewed your Guide to Travel and PurchaseProtection Benefits, a booklet I, like most travelers, do not carry with me overseas. And, like most travelers, I remember that when renting a car overseas you provide collision damage ... |
JPMorgan Chase Credit card customer service / customer relations November 30, 2015 - I noticed about a dozen charges to my Chase - account beginning on or around -/-/15 in Pennsylvania, New York and California. I have never been to these states and never have used my card. I called Chase - at - and the person told me that my card had been compromised, but that they would immediately reverse the charges and send me a new card. I have now called - ( - ) additional times, each time the person told me that the charges would be reversed and a new card issued. I still see the charges on my account when I check online, and I still have no replacement card. ... |
JPMorgan Chase Credit card customer service / customer relations November 23, 2015 - My complaint is against the Chase bank who handles my - credit card account. I called Chase to request for - - - reference numbers of - chargeback reversals totaling $490.00 to a merchant 's bank and they are unable to provide them to me. They said there are no - numbers provided. My merchant 's bank informed me that the - numbers and dates are the standard protocols for - transactions. Without these numbers and dates, the bank will not release the funds either to me or my merchant. I also wrote a letter to the Chase dispute department and my issue was not addressed,... |
JPMorgan Chase Credit card customer service / customer relations November 5, 2015 - I got the following email from Chase this morning '' We have processed your request to change your e-mail address, based upon the information you supplied. Beginning immediately, we will send all future e-mail messages to your new e-mail address. You may want to review your Alerts delivery profiles to make sure future alerts are sent to the correct addresses. If you did not request this e-mail address change or have any questions, please send us a secure message from your Secure Message Center Inbox. " I actually did n't change my password, so I wanted to login my account to send a secure me... |
JPMorgan Chase Credit card customer service / customer relations November 4, 2015 - This is a follow-up to Case -. Chase Bank cancelled the account at issue there and issued us new cards with a new number. However they are now interrogating merchants who received payment before the old card was cancelled.I have received calls from my dentist, pottery studio, exercise studio, and beauty salon all informing me that Visa has asked them for numerous documents and charge slips from payments which I made. The beauty salon said Visa told them that I had challenged a charge. That is not true. At no time were we ( my husband and me ) contacted about any of this. When I called Visa ... |
JPMorgan Chase Credit card customer service / customer relations October 30, 2015 - Case number : -With all the letters that I have sent to Chase Bank requesting verification of an account I have received no letters from them back stating that they have received my letters that were sent certified mail. This raises other issues in addition to my complaint -. ... |
JPMorgan Chase Credit card customer service / customer relations October 21, 2015 - I filed an complaint with Chase on -, I advised Chase that, Title - -. -, " Responsibilities of furnishers of information to consumer reporting agencies, '' mandates the reporting of only accurate, verifiable information. Put another way, the FCRA requires that all items on my credit report must be verifiable, accurate and complete. In this regard, I hereby requested a copy of the original contract, signed by me, that began this alleged debt. This copy must contain my authentic signature, and must be mailed to the address provided below. As I am sure Chase are aware, if the docume... |
JPMorgan Chase Credit card customer service / customer relations October 12, 2015 - I went to make a purchase at a local merchant, and he said the minimum purchase amount was $15.00. This seemed unnecessarily high. I was under the impression that, under Dodd-Frank, such minimums could n't exceed $10.00. When I called - to complain, they indicated that the merchant was free to set whatever minimum they wanted. Could you clarify what the law says? Does it depend on what state I 'm in? ... |
JPMorgan Chase Credit card customer service / customer relations October 8, 2015 - I applied and received a Chase Bank cobranded credit card with -. I registered it online with my account at Chase, in the same manner in which I registered my other Chase credit cards. As part of the registration, I set it up for automatic payment. The Chase system gave me the option, through a drop-down menu, to use the information already in their system to deduct the payment from my checking account at another institution. Apparently, the Chase system did not populate the existing information correctly for the Fairmont credit card. When it came time to process the payment, the transactio... |
JPMorgan Chase Credit card customer service / customer relations July 6, 2015 - I am not sure this applies but here is what happened ... Today I made a reservation through - for a hotel room in - -, CA. I entered the wrong date and realized my mistake within - minutes and called - to see about a date change. The room was originally - and they wanted an additional - to change the date ( this included the - date change and the rest is the penalty fee ). I went back and looked and of course in the small print it says no changes but I did not notice that while make the reservation. It just seems a bit steep to charge - to change the date of a reserv... |
JPMorgan Chase Credit card customer service / customer relations June 11, 2015 - we have had a chase credit card account for our business for nearly - years. it has never showed on our personal credit reports. a payment was late in - - this was a bank error. chase decided to report this lateness to the credit bureaus and put the account on our credit reports even though the account and the previous - years of on time payments had never before been on the personal credit reports. as long as it was in a positive status they did n't bother reporting it. only when it was late did they decide to add it. this late payment status has negatively affected my credit and ... |
JPMorgan Chase Credit card customer service / customer relations June 10, 2015 - Dear Madam/Sir, Chase Bank cancelled my credit card then reinstated it via your help ( please see docs ). after reinstating, they are not sending my credit card statement hence creating a scenario of me defaulting. This is not a way to retaliate. Please help as I am becoming a victim here. Card # -. Very Sincerely, - -c.c. - - Chase Executive Office ... |
JPMorgan Chase Credit card customer service / customer relations June 5, 2015 - I have a card with Chase for many years and I spend a lot of money with the card. I have had couple of instances that I have disputed a charge with them, but their dispute resolution department is very bad at responding to issues. ON this last one, I have started the process -, every time, I have sent them documentation, and after 2-3 weeks I get a letter back from someone saying that they didnt get documents, so they are not doing anything or that they do not feel that I have a case without a reason. The same is true with all of the services that Visa offers. Like purchase protection, thef... |
JPMorgan Chase Credit card customer service / customer relations May 30, 2015 - I was contacted via e-mail on - about my Chase credit card. It was being used in a suspicious manner. Turned out there were - instances of fraud using my card number this month. I immediately contacted Chase to cancel the account and report the fraud. The last case of fraud was local and the person is on the store security video. I attempted to file a police report with the local authorities but they needed an affidavit of fraud from Chase. Chase claimed to know nothing about this form and would not provide it. I have been on the phone with Chase numerous times and have not been given an... |
JPMorgan Chase Credit card customer service / customer relations May 17, 2015 - I applied for a Chase credit card specifically in order to use it for the no balance transfer fee and no interest on transfer balance for 18 months. I was accepted and instructed Chase with all pertinent information to pay off my old - - - - - - - - Visa account. Chase claims they have done this but the - has informed me after repeated inquiries by telephone that they have no record of this transaction. Repeated requests for action from Chase via telephone and their online messaging system have gotten me a promise that I will receive a letter in the - mail in 30 d... |
JPMorgan Chase Credit card customer service / customer relations May 4, 2015 - i am not able to log into my account online. If i enter a user id it says that it is used, but i can not get access from the system ... |
JPMorgan Chase Credit card customer service / customer relations March 29, 2015 - We were the victims of credit card fraud perpetrated by a merchant in -. The nature of the fraud was altering a credit card slip and submitting it for payment to J.P. Morgan Chase Bank, as though we had authorized the charge in question. We wrote a lengthy letter to Chase, describing the underlying transaction and the fraudulent conduct by the merchant. The representatives from Chase 's customer service department with whom we dealt robotically went through the steps - likely required by a training manual - did not consider the proof that we had spent hours compiling and then posted the cha... |
JPMorgan Chase Credit card customer service / customer relations March 26, 2015 - I am an executive at - and thankfully I 'm gainfully employed with an income exceeding $ 250k. My credit report was tranhshed due to late payments incurred for the months of -/-/2014-/-/2014 on my Chase SouthWest credit card. The payments were missed due were missed by my due to an error that related to scheduled auto payments that I believed were setup with my bank. I also ended up travelling out of the country during this time, and was unaware of the issue of the missed payment. Ironically, Chase called me only once, at that time I was checking out through customs and being hurried a... |
JPMorgan Chase Credit card customer service / customer relations March 22, 2015 - In -/-/2015, I applied for a Chase Slate Credit Card with a promotional offer that would help me improve my credit. The offer was a balance transfer offer. After applying i received a letter from chase that was dated -/-/2015. This letter stated that they had received my request for a balance transfer and would transfer the approved amount to the identified account. The account that was identified was the INCORRECT account.The letter advised me that if it was the wrong account or i wanted to cancel the balance transfer that i should notify them by calling - before -/-/2015. Upon notic... |