Review and analysis of over 189 Fha Mortgage complaints against Selene Finance
Selene Finance consumers have reported over 189 official complaints related to FHA mortgage. Out of the 189 consumer complaints against Selene Finance, 28% were disputed by the consumer (i.e. the consumer was not happy with how Selene Finance responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Selene Finance resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Selene Finance Mortgage application, originator, mortgage broker June 2, 2016 - FHA Case No. - - - Address : former address to property was - - - - FL. -. Present address : changed to - - - - FL. - By Introduction, my name is - - and I became a homeowner in - 2001. I went through the process with a non profit organization by the name of - - - located in - Florida. - - - assisted me with preparing me to become a first time homeowner. Being a single mother, this was the American dream coming true.The name of the mortgage company which is no longer in business as called - in - Florida. I fell behind... |
Selene Finance Mortgage loan servicing, payments, escrow account June 2, 2016 - We purchased our home in - with the mortgage originally serviced by -, - and - which was sold to - - - in - - and never reported late by either company. With - - -, we were not considered late until the - of the month. We paid no later than the - of each month. The mortgage was sold to Selene Finance who has reported us as being 30 days late on multiple occasions. We have attempted to pay within the 15 day window via their website - which regularly throws error messages or logs us out. I 've worked as a - - for more than 10 years and can say witho... |
Selene Finance Mortgage loan modification,collection,foreclosure May 20, 2016 - I applied for a loan modification thru the hamp program, My current mortgage went from - to $1200.00. Its still 46 % of my income. I did not receive any financial relief with the program that I applied for. I am also question the current interest rate that went from - to 4.250 % The current marrket rate is 3.4 %. The servicer of my loan is not giving me any relieft what so ever regarding my current loan. I am need of help as soon as possible.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 14, 2016 - My attempts to modify my mortgage failed due to not enough income. Due to death of a child and then loss of income & medical issues as well as divorce the household income was no longer the same or enough to qualify for the loan modification. I moved fwd with list & advertising my home for short sale. There have been multiple offers on my home but they have been declined by the bank twice. I have done everything the bank has asked of me. According to my attorney the bank negotiator the bank has indicated it would be " better for them to foreclose than to do a short sale ''. This is NOT fair. I... |
Selene Finance Mortgage loan servicing, payments, escrow account May 12, 2016 - I just called in to schedule a payment with my mortgage company and they are refusing to take the payment unless I can bring my account fully current all at once. We are 4 months behind and also owe this month ( 5 months worth ). We only fell behind because we were in the process of working with our mortgage company to get our loan modified. This process took over a year and, in the long run, they cancelled our modification without our permission because we fell outside of their timeline due to the fact that we were waiting for them to respond to something we requested in writing. I have made ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 11, 2016 - I have been trying to apply for a modification for the last three years. The required documents that the lender needs was requested by the lender every month for 12 months and then in the 13th month I would be denied for incomplete documents. The lender stated that in several of the 12 months that the documents were complete. I and my Hud counselor are having this problem.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2016 - In late - - - I heard on - that the government had opened up help for homeowners with mortgages that are much larger than the current market value of their home. At the time we owed $ - on a house that was only worth $ -. We called our lender & requested a modification that would reduce our principal balance to more closely align with our market value. In - - we were assigned a single point of contact, - -, & he told us that in order to qualify for this modification, we had to be behind on payments. He suggested we allow our mortgage to get behind by at least 1 mo... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2016 - Mortgage company refused to honor deed in lieu agreement although the agreement was returned by deadline and I have complied in every aspect with the agreement. They have attempted to foreclose on my property although I qualify for the HUD Home Affordable Foreclosure Alternative program so they can cashout on FHA Insurance ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 28, 2016 - We are filing a consumer complaint against our mortgage servicer Selene Finance ( SF ) due to payment misapplication and unclear escrow charges and fees. Our loan was approved to make payments in the amount of $1000.00, however in the interim our loan was sold and or transferred to SF from - - - - - - prior to the loan modification being made final. While completing trial payments for our approved loan modification with - starting on - -, -, our loan was sold before we could complete the entire process. Our loan was sold to SF, on - -, - while still mak... |
Selene Finance Mortgage loan servicing, payments, escrow account March 25, 2016 - I wish to submit a formal complaint against my lender Selene Finance -. They have been a pure nightmare for me and my family since - - - transferred my loan to them in 2013. The customer service representatives are not very helpful at all and they tend to practice lying about mailing out any information requested by me, the homeowner. I have called numerous times in regards to my loan modification process. I was misrepresented as to the timeframe of when I needed to start the loan modification process. They have intentionally not been applying my mortgage payments in a timely matte... |
Selene Finance Mortgage settlement process and costs March 24, 2016 - Back in - my home was burglarized and caught fire. We lost everything that was in the home except for the clothing that we took on an overnight trip with us out of town. We was put up in a hotel for almost 2 mths and during that time we was only given $2500.00 from our insurance company until they finished there investigation ( which took 6mths ). During that time our funding was limited therefore we had to use some those advance funds from the insurance company to purchase clothing, appliances, personal items, Rx medications, formula, bottles, -, an apartment, school books and etc. Du... |
Selene Finance Mortgage loan servicing, payments, escrow account March 15, 2016 - I have been ordering a payoff statement from Selene Financial since - - and still have not received it. I need the statement to complete my refinancing. Today ( - - ), Selene told me it would be another week ( 5-7 business days ). ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 15, 2016 - My lender Selene is discriminating against me and going against the CFPB guidelines. I originally submitted my packet in - -, 2015 and i had a foreclolsure of - -. They closed out my modification because they recvd packet 35 days before the sale date. I filed Bankruptcy and my case was reopened in - - - - my - party spoke with - and he advised her to send in updated paychk stubs and i faxed them over to her on the - and she faxed and emailed them on the -. She called on the - to confirm that they recvd docs and the advised her that the mod was closed out ... |
Selene Finance Mortgage loan modification,collection,foreclosure March 10, 2016 - I have been trying to sell my home for 4 years now with no happy resolution. My home loan was through - - - who constantly told me they were missing paperwork for my short sale package. My loan was bought by another company, Selene Finance. After they approved my short sale, I had a buyer. We were due to close the selling of the house for months as Selene kept delaying the final paperwork. After six months, the buyers walked away. They, and I were overly frustrated that the closing paperwork kept getting delayed. Here I am, an - service member - and I own a property that I ca n'... |
Selene Finance Mortgage loan servicing, payments, escrow account March 2, 2016 - My mortgage servicing was sold to Selene Finance by - in -. - had approved a loan modification and I had been paying them, without incident when they sold. One month into my relationship with Selene they raised my monthly payment by over $300.00 claiming an escrow shortfall. I sell real estate and am hearing more and more of my customers complain about the pattern of changing mortgage terms. It is not unique to Selene but other mortgage companies are doing it too. Please look into this housing fraud scam immediately!. Thank you! ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 1, 2016 - My Loan Modification finalized after a 3 month trial period, and new loan terms effective -/-/- at which time the loan was to be brought current and all trial period payments applied. Selene Finance has been holding my mortgage payments in a suspense account, not applying them, since -/-/-.No Interest has been reported to the IRS for -/-/-. Selene has also been reporting this loan delinquent since -/-/-. Both instances are in direct breach of the loan terms agreed upon. This loan was not finalized in a timely manner nor has the terms of the loan contract agreed u... |
Selene Finance Mortgage loan modification,collection,foreclosure February 17, 2016 - - - - sold our mortgage to Selene Finance on -. We were 1month behind on payments at time. Despite our efforts we could not catch up and were being charged unexplained fees from Selene, they also mishandled our insurance payment that year. We were approved for a mortgage modification on -/-/-, with a trial payment period of 3mths -/-/-/-/-/-/-/-/-. They put new adjusted payments in an unapplied account, then said our -/-/- payment was returned for ins. funds-our bank statements shows it cleared. -/-/- they sent a notice of default with intent to accele... |
Selene Finance Mortgage loan modification,collection,foreclosure February 11, 2016 - Our property is in Tn, and we had to leave due to my health in - of -. Leaving our sons to take over the mortgage payments and utilities and all of our belongings. Everything was going fine until we got a couple months behind in our mortgage. The original mortgage holder sold the mortgage to another company without our knowledge. When we found out, we tried to work with them and we told that they do n't make arrangements. They want the whole arrears or nothing. The loan holder is a - Veteran and there is no way to come up this kind of money. We even gave them new our address away fro... |
Selene Finance Mortgage application, originator, mortgage broker February 11, 2016 - Selene financed submitted a letter dated -/-/- concerning Case # - on -/-/- ( Validation of Debt Notice ). This letter was never delivered to me. We were not given the opportunity to dispute this debt since Selene DID NOT send it to us. If it had been sent, We would have definitely disputed the amount. We were current on our mortgage until -, -, when we fell on hard times. We were granted a Forbearance from - - through - -, which we satisfied, therefore, how can Selene say we are in default beginning - -? -! Now - entities are Dual Tracking - ... |
Selene Finance Mortgage loan modification,collection,foreclosure November 11, 2015 - On multiple occasions, emails and phone calls were placed re the modification review. No regard or courtesy acknowledgment was received regarding the status update. The medication review was denied. -/-/-2015 : Faxed the Modification Package -. Confirmation of receipt of - pages was emailed -/-/2015 - ( - ) - ( - ) - - Successfully Sent-/-/-2015 : Emailed - requesting confirmation of receipt and status update of the modification review. No Response-/-/- : Faxed the Modification Package to Selene Finance -. Confirmation of receipt below : -/-... |
Selene Finance Mortgage loan servicing, payments, escrow account November 2, 2015 - Previously I was utilizing a lawyer to prevent a foreclosure on my house. As of - -, 2015 I am no longer using legal services. Prior to - - I had requested multiple times to get a lost mitigation package. The person handling my account would not respond. I called and left messages, emailed and faxed many times but I was ignored each time. Several times my husband called and was ignored too. Our circumstance has changed and now we have a little more finances to work with but the mortgage company wont take the time to hear our pleas. ... |
Selene Finance Mortgage loan servicing, payments, escrow account October 29, 2015 - For the past 14 months Selene Finance has not been accurately reporting payments they have received. We have been paying them on time every month, and they have been sending delinquency notices to each credit bureau. They also claim that we owe - dollars when in fact they are holding it in a suspense account and are not applying the funds the way they should. When we call them to rectify the situation, which are monthly calls, we are told it will be 30 days before we see the problem has been corrected. 30 days has come and gone 10 times. ... |
Selene Finance Mortgage loan servicing, payments, escrow account October 19, 2015 - When checking my credit report, I found that - said my mortgage account was closed when it was not. I filed a dispute and they corrected it, and now shows that account open, but now they have dropped my credit score - points because of it. Even though I am paying it on time, and it was their mistake in the first place, I do n't understand why this adversely affected my score. ... |
Selene Finance Mortgage loan modification,collection,foreclosure October 1, 2015 - I was working with a law firm for a modification on my home. This started -/-/2015.my trial period was -/-/-, -/-/-, -/-/- which the payments were made. I was supposed to receive my finalized paperwork which I have not received. -/-/- I noticed my mortgage statements were showing in arrears of $10000.00. I contacted the law firm and they submitted everything that was needed and this was finalized, so we thought. ... |
Selene Finance Mortgage loan servicing, payments, escrow account September 27, 2015 - I have been informed that our home mortgage have not been properly handled during the modification back in -/-/-. My wife lost her job in -/-/- due to being laid off. Once we discovered she lost her job we immediately call - - - about our income change. That 's when we decided to go through the modification process. We never stopped making our payments. We did not have the income to pay the full amount so we paid half the mortgage payment to keep some form of payment documented. - - - said the amount of the money we were paying would be added to the end of our loan ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 11, 2015 - The issue that I am having with Selene Fiance is unprofessional service and avoidance of reviewing my updated documents that were requested of me to send for a modification that would enable me to keep my home. I am working with a HUD approved agency and I have signed a completed package and dated with all information requested three times. The first - was rejected and I filed an appeal with additional income included which was rejected for insufficient income and I complained to my counselor and Selene. My counselor spoke with Selene Finance and they acknowledged that it was an oversight o... |
Selene Finance Mortgage loan servicing, payments, escrow account July 15, 2015 - Effective - -, 2014, Selene Finance LP took over my mortgage loan from - - -. Since this time and to current date, I have been in dispute with Selene Finance LP regarding my mortgage payments. It is still unresolved even after multiple attempts and providing them with the proof of payment. My last bank statement included a delinquent notice that I am late on my mortgage payment and that failure to bring my loan current may result in fees and foreclosure. ... |
Selene Finance Mortgage loan servicing, payments, escrow account July 10, 2015 - - was the originating mortgage holder and they did not pay my taxes after all monies were escrowed. they sold my loan to selene finance and they paid it after - said they would but did not, but they paid it from my escrow acct not from funds received from - and now have a shortage in escrow. selene finance then hit my escrow acct - for homeowners insurance, was late with it and only paid it once in 2013 as the insurance company never received the second payment. now escrow is short yet again and my payement went up $200.00 + a month. i have been trying to get this fixed to no ava... |
Selene Finance Mortgage loan modification,collection,foreclosure July 9, 2015 - I fell behind on my mortgage -/-/- as a result of a significant piece of my income being removed. In - - - started foreclosure procedures against me and at that time, I filled out the paperwork for a loan modification. I sent the hardship letter and all documents they requested. They approved the loan modification on a trial basis. I had to make - payments in -/-/-, -/-/- and -/-/- -. I did this by calling them as instructed, paid it over the phone, once cleared they provided me a confirmation number and I recorded that, as well as, the agents number. In -/-... |
Selene Finance Mortgage loan modification,collection,foreclosure July 6, 2015 - I am filing a complaint against Selene Finance due to the fact that I am going through a modification but I am being foreclosed on - -, 2015. When my account was transferred to Selene from - - -, I was going through modification. I told Selene that I wanted to do a Deed in Lieu but was told I had to go through the other modification processes first, trial modification, short sale, then Deed in Lieu. Went through the trial modification. Submitted financial documents. My representative - - got with me and determined that my finances did n't allow me to be able to pay the $9... |
Selene Finance Mortgage loan modification,collection,foreclosure June 30, 2015 - This incident started - - with - - -, I was for a loan modification that my daughter had applied for to reduce her interest rate, my husband is a cosigner on the account so it has directly impacted him. During the time of the loan modification - - - sold the loan to Selene Finance, which in turn took until - of - to complete. In the mean time she was making all payments as requested by - - -, completed the trial period of restructured payments assigned by - - - to redo the loan with a lower interest rate on - of -. Since then she has been g... |
Selene Finance Mortgage loan modification,collection,foreclosure June 30, 2015 - There has been non disclosure and various instances of fraud. There has been illegal loan assignment and transfers. SELENE FINANCE is attempting an illegal foreclosure. I have received and NOTICE OF DEFAULT with intent to ACCELERATE. They have not answered any questions or proven they have standing to foreclose. Issues that Caused irreparable damages:1. Security deed has fraud on its face and is forged. 2. Contract based on fraud due to none disclosures. 3. Notice of default sent prior to assignment ( 2010 ) 4. - - was never given 30 day notice prior to the scheduled foreclosure sale5. F... |
Selene Finance Mortgage loan modification,collection,foreclosure June 23, 2015 - My loan was sold to a company called Selene Finance which has been a NIGHTMARE from the start. We have been in the process '' of a loan re-modification for the past 15 months. Our home is now being foreclosed and Selene says they have never received - document from us. WE HAVE ALL THE RECEIPTS, of over - re-modification process being denied, never stating a reason. I have shown that i have no only savings in the bank but also a steady income. I started to research online and they have an F on -, their reviews are all the same, the want nothing more than to foreclose on your home and ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 28, 2015 - After Selene began servicing the loan, they in turn sent the following to me : 1 ) an -/-/- 'Validation of Debt Notice ' letter and 2 ) a - page document dated -/-/- titled 'Loss Mitigation Notice of Determination Letter ' - this letter was a form letter that outlined - things ( Modification - 'Approve ', DIL - 'Eligible ', & Short Sale - 'Eligible ' ). It said, if I wanted to proceed, sign the form or call them by -/-/- ( I signed the form -/-/- and sent it to my HUD Housing Counselor and I personally sent the signed form electronically, on -/-/-, with return re... |
Selene Finance Mortgage loan servicing, payments, escrow account May 26, 2015 - I have a complaint against my mortgage Co Selene Finance. - - - - -, T- - phone # -- - sold my mortgage to Selene. I had an agreement with - that if i paid before the end of the given month i would not be charge late fee. I was not behind on my mortgage. Once this was sold I also contacted Selene and asked them to do the same since we live pay check to pay check and my husband gets paid on the - sometimes going past the - which the mortage is due by. they would not comply with this. To make matters worse I was out of work due to an opperation and did not... |
Selene Finance Mortgage loan modification,collection,foreclosure May 20, 2015 - I am trying to work with my lender on a loan modifcation and they are refusing to review my loan for a modification. I have a FHA loan and they are advising me that my packet had to be sent to them - days before the forelclosure but i didn ; t even know i had a foreclosure until 1 week ago. Also i did not receive the foreclosure letter until - -, 2015 there was no way for me to send the packet in - days before the foreclosure when i did n't know there was a foreclosure until - days before the scheduled date. Please help me keep my home ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 19, 2015 - I had a mortgage counselor to send Selene Finance a modification package about four months ago. When I contacted an attorney with - to see if she could assist me with getting a QWR from Selene Finance stating why I was charged advertisement fees, title fees and other fees. When the attorney reached out to Selene regarding the QWR, they responded with a denial of my request for a modification. In the denial letter it states that I do not qualify for the mortgage program requirements which I know is not true. I do qualify and I do make enough money to afford my house. Selene took an extremely... |
Selene Finance Mortgage loan modification,collection,foreclosure May 18, 2015 - We filed chapter - bankruptcy -/-/- and we decided to convert to a chapter - -/-/- and we included or mortgage in the chapter - and our mortgage company - sold the loan to another servicer Selene finance without filing for foreclosure when we went to bankruptcy court for the chapter -. Selene finance did not foreclose until 1 year later and they were supposed to foreclose when we went to court a one year ago. We have - loans on our credit report and we want the loans removed and the proper foreclosure date updated on or credit report. That foreclosure date should be... |
Selene Finance Mortgage loan servicing, payments, escrow account May 11, 2015 - I can not get my mortgage company to send me a bill. They are mailing it to the wrong address and told me I need to correct it. I never asked them to send it there so I do not understand why I ca n't get a bill mailed to the home on file ( the property address for the mortgage ). I am unable to pay my bill, so my credit is being affected. ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 7, 2015 - My ex husband and I had a finalized divorce in -/-/-. Before that I was not living in the home since -/-/-. - - - was our mortgage lender and because my ex husband got behind on payments Selene Finance bought the mortgage. In our divorce agreement I was to get a quit claim deed and my ex was supposed to submit that to have the mortgage refinanced and taken out of my name. Well because he was behind on payments, and I have proof I was n't in the home since -/-/-, the modification did n't go through with - - -. Selene Financial bought the mortgage and keep giving... |
Selene Finance Mortgage loan modification,collection,foreclosure May 1, 2015 - Homeowner had a pending loan modification with underwriting but Selene put homeowner in active foreclosure and the Substitute Trustee noticed a sale ( without a foreclosure order ) and then noticed the hearing. The hearing was cancelled eventually but unsure what fees might have been added to homeowner 's account. Homeowner 's attorney was in touch with Selene this whole time and was never able to speak to assigned contact. Homeowner received a bare bones denial letter without complete information to determine if denial was correct or sufficient time to respond. Denial has been appealed. ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 17, 2015 - A foreclosure Lawsuit was filed against the Borrower on or About - -, -/-/-. The Borrower was defaulted from her loan because of several mistakes made by her servicers during various transfers of her loan to - another. As a result of their mistakes they stopped accepting her payments and defaulted her. On or about - of -/-/-, The Borrower was granted a loan modification trial period by - - following a complaint to the CFPB. Immediately upon granting The Borrower a loan modification, - - sold her loan to Selene Finance. Because of the transfer, approximately tw... |
Selene Finance Mortgage loan servicing, payments, escrow account April 15, 2015 - My husband passed away -/-/- and I need to refinance the house to get a lower interest rate and his name off of the loan. In -/-/- I requested a copy of the agreement. I followed up on many of occasions and was told that the is no law that regulates the time line for this request and they would get to it. I finally received it in -/-/- Then I got all my ducks in row to refinance and began working with my leader. We have requested the payoff on -/-/- and to this day the payoff has not been sent to us. I have talked to them many times only to be told oh we faxed that yesterda... |
Selene Finance Mortgage settlement process and costs March 24, 2015 - We 've been modified for a loan at - - -, after they approved the modification. They sold it Selene finance, and they ask me to pay - trial payment which I did, they said give the another month to finalize the loan, but they have n't done anything. They keep on telling me next month, it has now been six months since they gave me the final modification. ... |