Review and analysis of over 313 complaints against Discover
Discover consumers have reported over 313 official complaints related to Other. Out of the 313 consumer complaints against Discover, 21% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 99% were processed in a timely manner. 11% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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January 5, 2017 - MY NAME IS - - AND I AM FILING MY SECOND COMPLAINT AGAINST DISCOVER CARD. AFTER NUMEROUS GOOD FAITH LETTERS AND FIRST COMPLAINT, I RECEIVED A FORMAL RESPONSE AND A PHONE CONVERSATION WITH - - IN THE CUSTOMER ADVOCACY DEPARTMENT. DISCOVER HAS FILED A LAWSUIT AGAINST ME THROUGH - LAW FIRM. DISCOVER CARD IS IN VIOLATION OF FCRA AND FDCPA. FCRA Section 623 ( a ) ( 3 ) 623. Responsibilities of furnishers of information to consumer reporting agencies AND FDCPA Section 807 ( 8 ) 807. False or misleading representations [ 15 USC 1962e ] ( 8 ) Communicating or threatening to communicate ... |
January 4, 2017 - On - -, I mistakenly made my mortgage payment to Discover card in the amount of $2200.00. On - -, I recognized the mistake, called DiscoverCard at -, spoke with - in Delaware Billing department, and she stated that they would send me a check for $2200.00 after my balance of $14.00 is paid off, and that this check could take several weeks to arrive. I asked - if I will receive an email to this effect, and she said I would get one in 72 hours. On - -, I checked my balance online for Discover card, and it showed a credit balance of $2200.00. I called Discover ca... |
December 15, 2016 - re ; complaint # - ... ypu have recieved..i forgot to give you their phone # - and address no physical e-mail Discover.com/- invitation code : - ( really )... |
December 14, 2016 - my daughter viva reieved an application for credit card from DISCOVER - with all kinds of bonus credits free - score Apple payback never responsible for any unauthorized purchaces 2 % cash back cash back for good grades ( most predatory of all ) 0 % APR on purchases for first 6 month 13.24 % -22.24 % interest no annual fee cash back match first year offer ( whatever the heck that is ) call their - number under - can only apply on - to get off list if she does n't give permission... |
December 11, 2016 - Discover credit needs to be investigated for fraud, and bait and switch practices. There is no $0.00 fee charged each year, despite the attached online statement made by their company. Fees ARE indeed charged each year by Discover, they are exorbitant, and they continue to lie about it. This is a discriminatory practice, and it is unlawful. Discover should not be allowed to make this statement, as it is a lie. Discover does indeed pull a bait and switch on the consumer as a result of this front page statement, and continues to advertise incorrect information to an unsuspecting public. This ... |
December 11, 2016 - I have reviewed my credit report and noticed some errors being reported by Discover on my credit file. I disputed the errors with the bureaus and Discover verified them even though that each bureau has different information. On -/-/16 I then sent a letter to Discover asking for documents to review and verify information reported and they ignored my request. On -/-/16, I sent another request to where they replied with a letter stating the account was settled in less than full and everything was reporting correct. Unfortunately it is not the case, the information being reported is di... |
December 9, 2016 - I wanted to sort out a bill that I had with a hotel that I stayed in During -/-/-. There was about a - dollar discrepancy with the total costs, this turned in to overdraft charges are lot of falsified information that should have never been presented to me about my initial dispute. The dispute was handled poorly and to make matters worse, the entire customer service term treated me like -. They eventually would just leave me online- during out chats, they would never be consistent on information that had a clear yes or no answer- it was n't until I contacted their HQ to explain my c... |
December 8, 2016 - There is a credit balance on my Discover credit card account. I requested that check be sent to me to resolve the balance and to date there has been no evidence that there has been an action to refund my money to me... |
November 21, 2016 - I 'm filing this complaint in regards to The stop, cease, desist and withdraw notice sent to Discover Bank and their attorney - - -, - who are located in - Az Referencing Superior Court Case # - in and for the Country of - AZ Where-which the plaintiffs council has been notified of the fact that the defendant is in a financially Un-colletable state and no funds or assets are available to/for payment or lean. Discover Banks counsel has been notified via said letter dated -/-/2016 sent via Fax on -/-/2016 From defendant - - to ( - ) - - - to fax ... |
November 19, 2016 - This happens REPEATEDLY. Discover shows a current balance online that does n't reconcile with the information for the account. Amounts that were in the " pending charges '' section disappear and get added to the current balance WITHOUT placing them into the " posted activity '' section. Therefore, when I log into check my activity, it does NOT reconcile. I have to call customer service, and they read from THEIR screen, the charges that they have made disappear from my screen when I am logged into my account. I do remember the accounts, but this is not how to do business. If they know the amoun... |
November 11, 2016 - Hi, My friend refereed me for Discover Credit Card and me & my wife jointly applied for the credit card. We - in - 2016 & I hold other bank credit card since - 2016 with good history. But my discover credit card was rejected saying " No long Credit History ''. But the person who refereed me + other person from my company got Discover credit card - within 2/3 months, applied to Credit Card & they got it WITHOUT any history of Credit / Credit card. It seems either out of discrimination Discover card is not approving my Card OR they are not letting me know the correct reason for n... |
August 13, 2016 - I filed a complaint in regards to a fraudulent inquiry on my Equifax credit report from - that was dated - -, 2016. I was informed - -, 2016 by - - - from the - - - - - from Discover that she would forward a letter for Equifax to remove the fraudulent inquiry. Well, as of today, -, it still has n't been deleted from my credit report. I contacted Equifax and they would not remove. I have attached the letter that was forwarded from - - in regard to removing the fraudulent inquiry. I am asking - - to please contact Equifax to have it immediat... |
August 3, 2016 - I am a identity theft victim yet Discover bank failed to protect victim and consumer which violated consumer right. Discover refused to accept identity theft report and filed a civil lawsuit against me. I urge cfpb report this to media and subject Discover bank to a penalty fines. The public media must know about this!... |
August 2, 2016 - On Tuesday, -/-/2016 I logged into my account to review and went to the Activity & Statements page. The page read the following : Last Statement Balance : $120.00 Payments and Credits : + $0.00 Transactions : + $63.00 Current Balance : $190.00 If you do the math, that is incorrect. $120.00 + - = $180.00 and not the $190.00 they are saying. Discover is trying to illegally take additional money from me that I have not authorized.... |
July 30, 2016 - I am using discover credit from past seven months. First couple of months it was all good, however thereafter I started facing some or the other issues like unauthorized debits, deducting the same amount twice etc. -/-/2016 I really had a horrible experience with them. I activated an auto pay option that on - of every month the amount should get deducted from my checking account. -/-/2016, instead of -/-/- they deducted it on - - 2016 because of which it got returned as funds were not sufficient. When I called the customer care they confirmed that it was purely technical erro... |
July 14, 2016 - Discover card is reporting a negative account that I was previously listed as an authorized user on. As an authorized user I am not responsible for the account in any way, yet they are damaging my credit. I have called them to dispute the account and requested them to remove it, but all they tell me is that I 'm no longer listed on the account so there is n't anything they can do about it. They placed it on my credit, but refuse to remove it. According to section 603 of the FCRA, only information on credit issued to a consumer is allowed. If you are an authorized user, you do not fall under th... |
July 14, 2016 - Discover card contuines to contact me via phone calls at home, work and other family members. They also contuine to send harassing and threaten letters to my home address in which I can attach. Discover Card was first contacted on -/-/2016 about this account. It is to my understanding that this company is extremely aggressive and are known to take these type of measures against consumers.... |
July 11, 2016 - I am starting to be harassed by phone for credit card collection. I want Discover to cease and desist contacting me by phone for collection on my Discover credit card account. I have other credit card companies that have used harassment by phone for this reason and reported them and the credit card companies quit calling me. Please contact them and let them know that this type of harassment is illegal. Contact information : Discover Card information : - - - - # - - - -. - - - Name : - - - - - IN - SS # ***********... |
July 9, 2016 - I have a automatic payment deduction set up for my Discover credit card. The limit is $2000.00. They deducted the $100.00 in -. But in - 2016 they did not make a deduction. However they reported to the credit bureau that my account was over drawn by $35.00. Why not make the authorized $100.00 deduction that would have made my account $1900.00 and avert a negative report on a customer that has never been late with a payment? Discover seems to rush to to negative reporting even when they have a real solution. I want the negative report removed. I will pay off the card and close t... |
July 6, 2016 - i paid a company for an at home business that i had come to realize took my money and did not provide me with any service at all.when i realized i had been scammed i called my discover card for help.i told my card company i did give them my information so it is not a billing dispute but more for services were never rendered to me at all.of coarse the company sent in the contract as i knew they would.they should have to prove they did the work for me.discover seems like they looked at the contract and that was it.this company is taking advantage of the - and getting away with it.i wanted dis... |
June 24, 2016 - Discover is reporting information on my credit file that is not only inaccurate but illegal. First of all they are reporting information different information between - and -. Secondly, I 've requested records for the history they are reporting and sent the request via certified mail, and they 've yet to reply. Thirdly, I 've disputed the information on 3 different occasions and they continue to verify and/or even add more illegal inaccurate information to the reporting rather than fixing the issue. I have complained to the CFPB on - and - for allowing the information to be reporte... |
June 2, 2016 - I have been a Discover card holder since -. Since that time, I have never had a delinquency with them. On - -, - I gave birth to a baby girl who experienced some health issues. After coming home and getting settled in -, I missed my Discover payment. I called and called Discover to beg them to remove this one late marking off of my credit report. I spoke to account supervisors and asked that I speak to upper management, who they informed me are not accessible by phone. Given my hardship, I ask they please remove this - mark and return my nine year account to good status. Tha... |
May 19, 2016 - I had a secured Discover IT card, and I fell behind with payments due to education expenses. My account was closed and permanently revoked in -, and this was not something I was aware of. I reached out on - -, 2016 by a message, and I asked if I made a full payment would it enable me to have spending privileges again. I was hasty, and I initiated a live chat with an Account Manager. We had an extensive chat, and in the end, I ended up making a payment for the full balance. Well, during this chat, this manager did n't say anything about my account being essentially inactive. I schedule... |
May 3, 2016 - i received a telemarketing company call on - 2014 from a merchant that called itself - .when i received no goods or services i called my discover card only to find out they would not help me.i explained to them i was rendered no service they proceeded to tell me i was outside the time frame to dispute.i argued with them that i received nothing, but it did not seem to matter. ... |
April 24, 2016 - Discover Card has inaccurately reported to -, -, and - Credit agencies that I had a late credit card payment -/-/2016. This is not accurate. After speaking with Discover card on multiple occasion they informed me on those multiple occasions that I do not have any late payments. When I contacted Discover they have informed me they have sent multiple off-cycle updates to the Credit Reporting Agencies to update the inaccurate information. This has not occurred as the same late payment is still on my credit reports. I have disputed the late payments multiple times and nothing on the r... |
April 14, 2016 - -/-/16 Discover - - - -, DE - - : CFPB case # - This case was instituted to address ALL prior disputes in particular case # -. By my action in case # -, ALL previous disputes on this single issue, are satisfied and closed. The reason is that the state of these - ( - ) Discover credit card accounts have been addressed to meet with my satisfaction. Account # 's ending in - and -. ... |
April 4, 2016 - On - -, 2016, I filled a dispute with Discover for - -, that I booked on - -, 2016. I was not allowed to get on the flight. I called allegiant customer service, after 45+ minuets of wait. I ended up calling Discover and explained them about the whole situation about not letting me board the flight. The customer service Rep. said he will go ahead and file a dispute once the transaction gets posted on the account. They filled the dispute. On - -, 2016, I was given my money back of $220.00 along with the interest of $0.00. This transaction was final not temporary. On -... |
March 30, 2016 - RE : CFPB Case number - Be advised this case has been settled and closed. ... |
March 15, 2016 - PARDON THE CAPS, BUT I HAVE JUST GOTTEN OFF THE PHONE WITH DISCOVER, - - EVENING EST. THEY HAVE CONTINUED TO BE QUITE DENSE AND AM AT WHITS END AND REALLY AT THE END OF MY ROPE HERE. I HAVE - MAJOR DOCUMENT WHICH IS MY -/-/- YEAR END SUMMARY OF E-PENSES INCLUDING ALL CREDITS AND DEBITS WITH ALL ACTIVITIES FROM - PREVIOUS CARDS CARRIED OVER AS TRANSFER BALANCES, THE TOTAL REFLECTS THE AMOUNT OF $12000.00. THIS AMOUNT WOULD BE ADDED TO BE -/-/- OPENING BALANCE OF $5600.00, I WILL NOT ARGUE THAT. I CALLED DISCOVER WITH THIS CASE AND THEY SAID GO BY THE PAPER BILLS, SO WI... |
March 14, 2016 - Under 623-15 U.S.C. 1681s, Section 623 ( a ) ( 8 ) ( E ) ( iii ) that references FCRA 611 ( a ) ( 1 ), that allows only for a 30 day period to answer the dispute/complaint. This dispute/complaint was sent to you via the CFPB on - -, 2016 to which the CFPB assigned a case # -. I expect an answer no later than - -, 2016. ... |
February 17, 2016 - I have discover credit card account. I access it from my desktop computer using Windows 10 Operating system and firefox as a browser. Every time when i try to login - this website think that I am not the right person and challenges with the security code. Either i need to get it on my cell phone or on my email. Even if i check the button " remember my computer '' it asks me again and again ... .very frustrating.I am not deleting my cookies. Already reached to Discover via secure message center but i do n't think they will be of any help. Last time they disabled my discover bank credentials als... |
February 9, 2016 - My husband and I applied jointly for a Discover card. When the card came it was only a card for him when I called discover to see where my card was they said that I was n't on the account. The same week my unwed daughter applied for one an was denied, they wanted her to apply jointly with someone. My son also applied, he is in debt up to his eyeballs with school loans, was approved an sent a card. I feel that my daughter and I was discriminated against because we are female. Since the - males in the house received credit cards. My daughter an I both have good credit ; mine is actually bette... |
February 2, 2016 - Discover card is reporting that I have a joint account with my husband. The account was opened before I even knew him. It was opened -/-/-. We did not get married until -/-/-. He added me as a user on the card. They had none of this information on me when I called they did n't have my dob -/-/- my ssn - and my marriage date of -/-/-. This is preventing us from getting a rental which is larger than what we have. I have not filled out any application and they did not have the above stated items. I would like the reported part removed from my correct report and the ... |
January 21, 2016 - This complaint involves - companies that each claim innocence. They each tell me to talk to the other company and none offer any method to resolve the issue The companies are Discover Financial services, - and - - - - -. Specifically ; Discover Financial Provides me My - score and an explanation for any change as follows ; Your - Credit Score is based on your - credit report using the - Score -. The " problem '' is that that after months of having a - score at or near -, my - score dropped to - as reported by Discover Financial Sevices. The Cre... |
January 6, 2016 - During the months of -/-/- and -/-/2015, $720.00 in cash advances were made via - -, with my Discover card. I was charged $10.00 per transaction making the total -. These transactions were made nine times. These were not authorized by me. I am set up for fraud alerts but I was not alerted to what was happening and so I was unable to stop the transactions. But for their failure to provide fraud protection as promised I would not have this charge on my account. If these suspicious transactions do not trigger a fraud alert, then what does. I have written to the company many... |
December 29, 2015 - I had a Discover credit card that was charged off -/-/-. I received a letter dated -/-/- from the IRS saying I owe taxes on this credit card that was supposedly a - Cancellation of Debt '' from -/-/-. I now am having to fight the IRS on a problem that is way beyond what I have read to be the statutue of limitations on a debt. I did not ever receive a - from Discover Card, so I would have no way of knowing to put that on my taxes even if it was not too old. ... |
December 25, 2015 - I lost my job and got behind on my Discover Card payment. I contacted - -, a debt management organization, to help me consolidate my debt to get it paid off. I contacted them, but did not sign any agreement forms with them. On the advice of the Counselor they advised me to get my entire credit account number by calling Discover, this was in the month of - 2015, since I no longer had the card. I called the - number for Discover and was transferred to the collections department. I spoke with the representative and reiterated many times I have not signed with a debt management program... |
December 17, 2015 - My ex husband applied for a Discover card and listed me as an authorized user without my knowledge. After we split up, he stopped paying the bill which is none of my business, except that it is showing as delinquent on MY credit report. That should be illegal. I could open an account with them and list someone I did n't like as an AU and totally - their credit without their knowledge. I think this should be illegal. I could understand if I was a co-app but I had nothing to do with that card. Discover ca n't even discuss it with me because my name is not on the account so I have no recourse.... |
December 5, 2015 - I used Discover Credit Card ( $1400.00 ) and several - gift cards ( $5000.00 ) to buy a product from - and later returned. - refunded all the money ( $6500.00 ) to Discover on - -. And Now I have a total of credit balance $7900.00 ( $1400.00 from previous balance & $6500.00 from this return ) on my Discover Credit Card. We have been asking Discover to mail us a check for the credit balance since - -. On - -, Discover opened a dispute on my account for the - Return amount ( without informing us until I found out by myself on - - ). I uploaded the... |
December 2, 2015 - A few months ago I applied to get a home loan and I was told that I was n't eligible because of my credit rating due to there was a Discover Card amount that had n't been paid or payments had n't been kept up. I called and they told me that I was a joint account holder with my mother. I explained to them that I was not a joint account holder and as far as I knew I had never been a joint account holder with my mother. I also asked them why they had my daughter as a joint account holder but when she called they took her off of it and erased it from her credit rating but would n't do that for me... |
November 24, 2015 - We accidentally overpaid our Discover bill by approximately $15000.00. We called more than a week ago and we were assured that a check would be sent to us in a day. After not receiving the check after about a week, we called and spoke with a customer service representation who assured us that the check had been mailed " that day ''. We doubted the veracity of this claim and asked to speak with a supervisor who said the check had not been mailed ( admitted that they had lied to us on two occasions ), and the could n't tell us when we could expect a refund. ... |
October 4, 2015 - I opened an credit card account with Discover Card in 2004 and had about $7000.00 in debt when I quit using the card and it was being paid from my checking account automatically. I assumed the debt balance was being paid down slowly but I discovered it was growing and the interest was increasing to about 27 %. I now owe $20000.00. I contacted them and asked for a settlement and they refused. They said as long as I was paying monthly they would continue to collect but if I quit paying they would sue for the entire amount plus costs. I realize my fault was not paying attention but I do n't f... |
October 2, 2015 - I entered into an agreement with discovercard several years ago whereby they would waive late fees and cut my interest rate if i got on a regular payment plan. I have been paying them - every month for several years. Earlier this year I was not able to make a payment, subsequently we entered a new arangement whereby I would pay - for a set period of time. Even though I paid the - in -/-/- and -/-/- they said they charged off my account on -/-/2015. I have no access to it online nor will they send me statements. I am supposed to keep paying them and if I have questions ... |
September 16, 2015 - I used my Discover It credit card to use - service. One of the service was getting - ( - ) - ( - - complementry ). Since, I did n't use the service. I initiated dispute ( s ) on -/-/2015 along with another - disputes for the same merchant. This particular dispute was never responded by the merchant and after 45 days my dispute was closed by Discover and I had $170.00 posted on my account. On -/-/15, Discover updated my account one more time and reversed the credit of $170.00. The receipt submitted by the merchant does n't show that I received all the - -... |
July 11, 2015 - This is the - time i am going thru with Discover Credit card. I had used discover credit card to buy the mobile app for my kid and it was installed on tablet. My kid who is just - yrs old tried to purchase some more apps on his own and he was able to do it successfully without the authorization of anybody ( like me ) who is at least - or - years of age. When i noticed the charges - it was bit late. Called Discover - they simply closed the account and issued me a new/replacement card ( coming in around 6 business days ). Later called - support to remove the charges. Discover coul... |
July 9, 2015 - - went into debt settlement program with - Law Offices in -, AZ and turned over two ( 2 ) DISCOVER accounts ( - ) to - Law Offices at a charge to us well over $5000.00. DISCOVER agreed to debt settlement however on -/-/- DISCOVER filed a judgment - ( - - $15000.00 against my husband and on -/-/- DISCOVER filed a judgment - ( - - $12000.00 against me. We did own a home at this time. - Law Offices was telling us all along that all was going okay, not the case?! - Law Offices instructed us on how to respond and we filed that response ... |
June 22, 2015 - I have never had a credit card before and whenever I apply for a student card I am always denied. The company did not send me a letter or email regarding the reasons why I was denied a credit card. I have a fairly large amount of money in my savings account but the companies do not even ask for the amount that you currently have. They ask for the gross income amount. Most college students do not have a permanent job and are mostly seasonal employees. I do not see what the issue is with my current financial information given to them. I even contacted a credit report company to see if something ... |
June 3, 2015 - i applied for a credit card and i got rejected beacause i have no credit historyif i dont have a credit card then how would i build up my credit history ... |
June 1, 2015 - I recently changed my name ( for personal reasons, not marriage or divorce ) and moved. While I understand the security risks, Discover says that they can not issue me a new card even though my name and address have been changed on my account. Essentially, the information on my account ( in the computer system ) has all my correct information but Discover wo n't issue me a card reflecting it. They ask me multiple choice questions based on public record but my answers are apparently wrong. They keep saying someone will call me to follow up but no one ever does. ... |
May 20, 2015 - Discover Financial has included on my credit report an account that I have no responsibility for. They have refused to remedy the problem despite repeated requests to do so. This has caused my credit score to drop around - points which has caused me to have - bank loans refused, causing me a loss of business as well as other financial distress. ... |
April 21, 2015 - Discover Financial services is excessively running credit inquiries from -. They are inquiring at least once every two weeks, in once case twice in ONE day, in a couple of cases, one week apart, and apparantly have done so for at least several years. They are no longer a creditor to me, has not been since -/-/-, and I will never be a cardholder of theirs again. In addition, according to the credit report, they plan on continuing to be on my record until -/-/-. I have since had another creditor raise my APR due to, at least in part, this excessive and needless practice. I need them... |
April 13, 2015 - I am -, draw Soc. Sec. and live - sometimes. I have a credit card account with Discover ending in -. I was having problems paying the account and I entered into a hardship program with Discover in -/-/-. They took my - information and the account number. They read me a statement that I agreed to pay $150.00 a month from - - - -, account ending in - They have removed payments of $150.00 a month from that account from -/-/- until -/-/-. I pick up my mail from my daughter 's. I picked up my mail on -/-/-. There was a - and - Discover statem... |
March 23, 2015 - I attempted to apply for a Discover Card Online. The system did a hard credit pull and then disconnected me from the application process. I called in and was told that another hard pull would need to be done to complete the application. I never agreed to any hard credit pulls in the process and called and advised them of that. ... |
March 23, 2015 - Discover Card has stolen $2800.00 from my bank account and not returned it in over 6 days - so far -. Details:1. My - cycle closed on -. I paid the balance in full on -. I have DirectPay Full Balance '' scheduled to pay the full balance from my checking account about 5 days before it is due. That automatic payment date was -, but the - balance was $0.00 at that point. 2. On - Discover informed me that my account - have been compromised and that they were sending new cards with a new account number. 3. On - Discover debited my checking account for the balance ... |
March 21, 2015 - - offered a $100.00 gift card when applying for aDiscover- Card. I clicked on the link, applied and compliedwith the requirements. The requirement was to make -purchase with the card within 3 months. It did not say thatthe purchase had to be with -. After a few months, Icontacted the bank, and they said they knew nothing of theoffer. I contacted them again and the management saidI did not apply for the right card. - denied anyknowledge of the offer, although it was on their website. I would not have applied for the card, but for the offer. ... |
March 20, 2015 - I have disputed this - times but discovercard must be in cahoots with - gym. I joined the gym and signed a contract for the regular membership in -. Then, last - of - I decided to get a personal trainer at this gym. I talked with them and they said a 3 month program was what I needed. So I completed the 3 months. ( Actually, my - - went up so I could n't finish and that 's another story - trainer was going to keep my unused sessions for later, when bp was better. I have texts about this. The texts also prove my point of not even KNOWING of any contract as I am asking the t... |