Discover Credit Card Complaint

Discover Credit card department,

Minnesota

I am using discover credit from past seven months. First couple of months it was all good, however thereafter I started facing some or the other issues like unauthorized debits, deducting the same amount twice etc. -/-/2016 I really had a horrible experience with them. I activated an auto pay option that on - of every month the amount should get deducted from my checking account. -/-/2016, instead of -/-/- they deducted it on - - 2016 because of which it got returned as funds were not sufficient. When I called the customer care they confirmed that it was purely technical error and they will represent it as per auto pay date. Surprisingly they represented it again on - - however I had funds so the transaction was completed. Now comes the bigger shock for me, as they deducted USD - without informing me from account on - - 2016. When I called the customer care, they tell me that they had sent a cheque of the same amount to me. I did not receive any cheque till date.


I had to speak to one of the supervisor about this and she said she will raise a case but it may take 3 to 5 days. When I tried to confirm the date, she says it may happen and so please keep checking your account and inform us.. So by end of the month my statement will show higher outstanding for the amount that I have not used, impacting on my credit score. Above all creating mental torture for me and increasing my - -. The service is pathetic and every month they debit more for the reasons best known to them. DISCOVER CREDIT CARD service is worst and they are good for cheating people. Never ever go for this card as they debit without informing and if you miss the transaction, your money is gone. I faced such cases in a very short span of time. I can share more like this.