Discover Credit Card Complaint

Discover Credit card department,

California

I used my Discover It credit card to use - service. One of the service was getting - ( - ) - ( - - complementry ). Since, I did n't use the service. I initiated dispute ( s ) on -/-/2015 along with another - disputes for the same merchant. This particular dispute was never responded by the merchant and after 45 days my dispute was closed by Discover and I had $170.00 posted on my account. On -/-/15, Discover updated my account one more time and reversed the credit of $170.00. The receipt submitted by the merchant does n't show that I received all the - -. I have made every attempt to explain this to Discover customer service supervisors but they said they need a proof of service. If I never received the service how can I give them a proof? I asked them to get a proof from merchant, if merchant can explain that I have received a full service. Of course, merchant has no proof since I never received the full service. Merchant only sent them a copy that shows that I paid $170.00, which is required to pay before to get future service. You have to go - ( - ) different times with minimum of one week gap to get a one - at a time. I have n't used the full service of this - program and I all want is the portion of my money back. I should n't be paying for something that I have never used. Most importantly, how can Discover reopen my closed claim and charge me back after 3 months and 9 days. They say, it takes 30 days to get to decision of disputed transaction but in this case we are talking about 99 days. Is this a fair practice for a customer?