Discover Credit Card Complaint

Discover Credit card department,

Pennsylvania

I have been a Discover card holder since -. Since that time, I have never had a delinquency with them. On - -, - I gave birth to a baby girl who experienced some health issues. After coming home and getting settled in -, I missed my Discover payment. I called and called Discover to beg them to remove this one late marking off of my credit report. I spoke to account supervisors and asked that I speak to upper management, who they informed me are not accessible by phone. Given my hardship, I ask they please remove this - mark and return my nine year account to good status. Thank you