Discover Credit Card Complaint

Discover Credit card department,

California

I used Discover Credit Card ( $1400.00 ) and several - gift cards ( $5000.00 ) to buy a product from - and later returned. - refunded all the money ( $6500.00 ) to Discover on - -. And Now I have a total of credit balance $7900.00 ( $1400.00 from previous balance & $6500.00 from this return ) on my Discover Credit Card. We have been asking Discover to mail us a check for the credit balance since - -. On - -, Discover opened a dispute on my account for the - Return amount ( without informing us until I found out by myself on - - ). I uploaded the supporting file which is the online order payment summary screenshot, along with the - refund policy, which states clearly that " If a credit card was used in combination with a Gift Card or - Notes, the entire merchandise amount will be refunded to your credit card. " But Discover insisted that they have to contact - and get a confirmation from them that the refund $6500.00 is


In the Dispute Status, Discover said the investigation may take up to 30 days. However, when I contacted them on - -, they said 30 days is only for most cases. They said since they are still waiting for - response so right now they are not sure when my refund can be processed. On - - I logged back into my account, I saw they changed the Date Updated for the Dispute Status from -/-/15 to -/-/15 but all the statement is the same and it seems they give themselves another 30 days to work on my case. All the Discover customer service reps we have contacted just stated that they can not guarantee when the dispute can be resolved. And they even refused to refund me the credit balance ( $1400.00 ) which is not related to this investigation because they said the case is not closed so they can not refund me anything. We already spent more than 10 hours working on this with Discover. We called Discover - number, live chat with their online customer service representative, sent email, contacted social media team - and posted -. None of this work.