Discover Credit Card Complaint

Discover Credit card department,

Tennessee

I am -, draw Soc. Sec. and live - sometimes. I have a credit card account with Discover ending in -. I was having problems paying the account and I entered into a hardship program with Discover in -/-/-. They took my - information and the account number. They read me a statement that I agreed to pay $150.00 a month from - - - -, account ending in - They have removed payments of $150.00 a month from that account from -/-/- until -/-/-. I pick up my mail from my daughter 's. I picked up my mail on -/-/-. There was a - and - Discover statement listing nonpayment, late fees, etc. I called Discover and the lady explained that they sent in request for payment in - to my - - - -, account ending in -. I explained that the account number is -. Where did they get this - number? I had an old - account ending in - but it has been closed for over a year. The woman could not explain where the - number came from ; she could not check to see who had been in my account and made changes


contact Discover and change the agreement I agreed to in -/-/-. I did not authorize a change in account or account numbers from the ones I agreed to in -/-/-. Discover supervisor - - said she would look into it and I should call back in two days. Somewhere, Discover went in and made unauthorized changes. What can be done to correct this and ensure it does not happen to someone else? I did n't think Discover could make changes to your account without your approval/agreement? Please help. I feel like this is unethical business practice from Discover Credit Card to defraud a customer.