Review and analysis of over 295 Other Mortgage complaints against BB&T Financial
BB&T Financial consumers have reported over 295 official complaints related to Other mortgage. Out of the 295 consumer complaints against BB&T Financial, 22% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
BB&T Financial Mortgage loan modification,collection,foreclosure March 18, 2017 - Recently received calls from BB & T telling us that there are modification options available to us. We have submitted a complete modification package for review two times but have not received a confirmation of recept. According to the Bank 's lawyer nothing has been received. So we asked her for her fax number to send her a copy to see along with our prior fax confirmation records. The fax that she gave us would not accept our fax, we tried numerous times ( sent bank 's lawyer record of failed fax transmission ), so we sent her the documents via -. She claimed she could mot see the Applica... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 22, 2016 - BB & T 's response to a previous complaint raised other issues that we have heard for the first time - that they are not an authorized servicer. Throughout the course of this loan there has been lack of notice on many things including who is the authorized servicer. The last of notice being currently that we have not received notice that BB & T is not the authorized servicer along with the pertinent details that should be in such a notice. We have not been informed of who is the new servicer is and the pertinent details that should be included in such a notice as well. We discovered the fact t... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 9, 2016 - We have been denied the opportunity to even apply for modification programs which will allow us to retain our home. Our first modification attempt was 8 years ago when we were told that we do not qualify as our loan was current. Then we had the loan go not current at the end of a 5 year high interst interest only ballon mortgage term in the height of the mortgae crisis to qualify for moertgage modification to be told that modification was not an option only foreclosure ( at this time no one was underwriting mortgages ). Since our first attempt, BB & T has rejected all modification applications... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 31, 2016 - My husband and I bought a home with a typical loan with BB & T. We planned to renovate and a few months later ( after getting architectural drawings done and hiring a general contractor ) we worked with BB & T to replace that mortgage and close on a construction loan that will convert to a regular mortgage upon construction completion. Our closing statement ( which I will attach to this complaint ) stated we would pay interest only for year 1 in the amount of $950.00 and then our payment would convert to a typical principal and interest payment in year 2 and continue for the duration of the ... |
BB&T Financial Mortgage credit decision / underwriting October 14, 2016 - I planned to build a new home on a lot I already own free and clear. I picked BB & T to provided the construction loan ( interest only loan which converts to a 30 yr. fixed rate mortgage when the house is complete ). In - of this year, I sent my BB & T loan officer the building plans and then on - - I requested a rate lock ( I had just signed my contract with my builder ). I have a copy of the BB & T loan officer 's reply that I was locked in at a 3.375 % rate for 60 days. On her email promising the rate, you can see we were discussing the empty lot where the home was to be build so s... |
BB&T Financial Mortgage application, originator, mortgage broker September 13, 2016 - We began the process with BB & T of a construction to permanent loan. After demonstrating we had sufficient income, credit, and down payment, we were extremely disappointed in the due-care and professionalism of our mortgage contact at BB & T. Our appraisal, although told by BB & T would take about 2 weeks to get back, took over a month and a half. The first - versions of the appraisal were based on the wrong set of architectural plans and the next - versions contained - of - houses in different school districts and - of - houses that were over 20 years old compared to our ne... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 9, 2016 - - Bank in - Virginia, sold my HELOC to Branch Banking and Trust. The original agreement ended in -. It was a 10 year agreement. - extended the agreement but now states it was not extended. I have no straight answer from them. They just foreclosed. Their own law firm, - and - sent me written material from - Va, stating my loan could be reinstated if I simply made it current. I told them, it was current at that moment. The foreclosure started in late -. I had to scramble to find a lender. BBT, I believe, improperly reported my - score. The damage was so great, I could ... |
BB&T Financial Mortgage application, originator, mortgage broker June 14, 2016 - In - of - I seperated from a woman I had lived with for a number of years. I was offered a job -. In order to buy my former partner out of the property The Bank - closed my mortague and loaned my enough money to cover this buy cost. I planned on selling the property so the Bank - put the amount on a yearly renewable commercial loan. I stayed - for a year and then returned - where I continued to reside in this house. the property is a - home and a - farm. The farm was on the market for - years with no buyers. each years the Bank - simply renewed the note. In -... |
BB&T Financial Mortgage loan modification,collection,foreclosure March 29, 2016 - Our Family owns an automotive repair shop in - Florida. We have served this community since the -. My father in law had a loan with - Bank. FDIC focreced BB & T to take on - bank and thus our loan was now with BB & T. Everything was fine and BB & T even approved a 2nd Loan to the business with my father in laws guarantee. The economy tanked in - - and my father in law fell behind on the payments. In - of - my father in law passed away leaving everything in flux. I have a background in mortgages and specialize in loss-mitigation, so The day he passed away I reached out... |
BB&T Financial Mortgage loan modification,collection,foreclosure March 9, 2016 - Over the course of 7 months of negotiations and several foreclosure sale postponements. We accomplished raising money to Fully Payoff our - Mortgage ( BB & T ) and Short Pay - Lien Holder ( --HELOC ). Another Foreclosure date was set for - -, 2016, without my knowledge, no notice to - Lien Holder, and No notice posted on - - -, webiste ( Foreclosing Attorney ) We were in bi-weekly communication with - - - to obtain a updated payoff and no one mentioned New Sale date. We would have put in a request for postponement as in previous occasions. Most assuredly wit... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 7, 2016 - I was intentionally lied to about payoff amount for my mortgage. I had records from the new bank showing payment. BBT said the check was returned thus making payoff not include a $910.00 payment. The next day ( 7 days after posted as paid by the bank written from ) they post as received. We switched -- busn and personal acts away from BBT for this and many more reasons. They are scamming for fees. Now they only refers me to " loan officer '' to try and get my $910.00 returned. Of course He will not answer my calls. Additionally the limited information I can get printed at my local b... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 16, 2016 - BBT once again is overcharging my escrows account by almost $1000.00. I have been dealing with this issue since - 2015 and they are still messing this up. I DO NOT WANT TO OVERPAY AND I SHOULD N'T. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 14, 2015 - As I previously submitted. BBT gave a loan that was classified as commercial loan which was from the start, out of our paying ability. The initial loan was given in excess of the value of the property. BBT has stopped sending statements, and has stopped responding to my request to review their predatory lending policies and to make correction in the loan. Further, the refy loan was provided without asking any questions of the borrower. While they did go on line to review the household income, which was approximately $1000.00 per month, -, No other documents, no application were required a... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 30, 2015 - HelloMy name is - - - -. I have submitted documentation to the BB @ T escrow dept - to adjust my taxes and they still continue to refused to do so. The first time they wanted me to write a detail letter of why I was disable. ( this violate the health care privacy act ). When I told them I was n't going to give them this information they said they could not guarantee my form being processed. For the second time today I spoke with - - and I explained to her again that I was - Total and Permanent and that I needed my taxes adjusted. SHE REFUSED TO DO SO.. BB @ T keeps ... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 17, 2015 - We are filing a complaint against Branch Banking & Trust for violating RESPA and other regulatory guidelines by failing to notify us 60 days in advance that our five year balloon, second mortgage, was due to mature. Actual notification, via mail, that the loan had matured occurred 60 days after the loan due date had expired. Due to their negligence in notifying us the mortgage was due to mature, we are now facing a foreclosure hearing notice from BB & T with a court date set for - -. Their unwillingness to acknowledge this regulatory violation, their refusal to accept our monthly payment... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 9, 2015 - I lost my full time employment the end of last year. I had been looking work and to start my own business since that time. Earlier this year my wife 's employment also changed, during the same time my father came to stay with us for a few months due to failing health. We had to look to assistance from the government. I submitted a hardship to BB & T for help with the payments we were behind. I had to submit this hardship -. Both times BB & T has declined the hardship, stated unable to verify my employment or income. I submitted all paperwork I was asked for. I am still employed at the same ... |
BB&T Financial Mortgage loan modification,collection,foreclosure October 6, 2015 - BB & T was involved in A federal investigation. The other banks settled. Where BB & T would n't. - - was convicted of the crime. Now there 's a lien against my dead father. ... |
BB&T Financial Mortgage application, originator, mortgage broker September 3, 2015 - My wife and I are building a home in - - - and we went to BB & T for a construction loan. We disclosed to the loan officer in - of 2015 all of the conditions of our construction plans. We also disclosed that we had started construction and were going to build with $200000.00. of our cash of the $360000.00. estimated total cost. We disclosed that we owned the land outright. Our loan officer, - -, indicated that BB & T would be happy to make the loan after our initial submittal of tax returns, financial statements, retirement account statements, etc. Then the endless delays... |
BB&T Financial Mortgage application, originator, mortgage broker August 30, 2015 - Submitted a complete package to BB & T asking for assistance with mortgage, in letter dated - - from BB & T and received on - - by mail, BB & T in effect asked us for updated financials and an additional piece of information - a letter of income contribution from wife of income shown in bank statements in package. Today, Friday - - we found out that on - - BB & T sent a motion to the court asking to schedule a foreclosure sale by looking at the court docket, we were not even noticed. We found out because someone came to the house telling us that they were made aware tha... |
BB&T Financial Mortgage application, originator, mortgage broker August 29, 2015 - We are victims of dual tracking while in-review. Submitted a completed package, in letter dated - - from BB & T and received -/-/- by mail, BB & T asked for updated financials and an additional piece of information - a letter of income contribution from wife of income shown in bank statements in package to be submitted in - days. On -/-/- BB & T sent a motion to the court asking to schedule a foreclosure sale. See a copy of the court docket showing a motion sent to the judge asking to schedule a sales date. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 18, 2015 - The bank charged higher interest rate than the loan contract for two and half years. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 18, 2015 - I asked my lender B B & T how to eliminate my monthly PMI payments and I followed all of there instructions and after getting the runaround for over 3 months they keep changing there guidelines, now they said I had to contact - - which I did and they said I qualified for the reduction and I had to go thru my lender and now B B & T has come up with something totally different ... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 13, 2015 - On - -, 2015 I was advised to bring account current with $8000.00, and the Foreclosure dated -/-/15 would be stopped. I ordered reinstatement letter and the amount came back $ -. I faxed my request for postponement and third party authorization over at the same time. It took 2 more faxes and BB & T just now ( TODAY ) receiving my formal written request to postpone/cancel foreclosure in pursuit of a workout. I am told by local agencies other options to Home Retention are available to me but NO One made this clear to Us until now. BB & T is saying they can not stop the sale beca... |
BB&T Financial Mortgage loan modification,collection,foreclosure May 14, 2015 - BB & T improperly denied our repeated request for modification never providing any tangible evidence or explanation as to why. They then took advantage of us with servicing shortcuts and unauthorized fees. They failed to promptly and accurately apply payments made, and charged unauthorized fees for default-related services resulting in a huge amount of accumulated fees, penalties, and interest. They deceived us about foreclosure alternatives. They failed to provide accurate information about loan modification and other loss-mitigation services, they also failed to properly process our applicat... |
BB&T Financial Mortgage application, originator, mortgage broker April 20, 2015 - BB & T - - and - - sent my husband and my personal information to the wrong email address. The person that received the information originally responded to let them know they were sending it to the wrong email and instead of making me aware and/or fixing the problem, they continued to do it - more times over a several week time span, until the person finally reached out to me to make me aware of what was going on. ... |