BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Other mortgage Loan modification,collection,foreclosure Tennessee

On - -, 2015 I was advised to bring account current with $8000.00, and the Foreclosure dated -/-/15 would be stopped. I ordered reinstatement letter and the amount came back $ -. I faxed my request for postponement and third party authorization over at the same time. It took 2 more faxes and BB & T just now ( TODAY ) receiving my formal written request to postpone/cancel foreclosure in pursuit of a workout. I am told by local agencies other options to Home Retention are available to me but NO One made this clear to Us until now. BB & T is saying they can not stop the sale because too close to the foreclosure date. They are not considering the fact that I was misinformed on many levels leading up to now. ( Wrong amount to reinstate given verbally by - on -/-/15 - They are not considering the fact that I have made this request almost 30 days ago but BB & T states they did not receive the fax until yesterday. I have a call and request into the Foreclosure Dept to postpone the sale this according to - - and -.