BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Other mortgage Application, originator, mortgage broker North Carolina

My wife and I are building a home in - - - and we went to BB & T for a construction loan. We disclosed to the loan officer in - of 2015 all of the conditions of our construction plans. We also disclosed that we had started construction and were going to build with $200000.00. of our cash of the $360000.00. estimated total cost. We disclosed that we owned the land outright. Our loan officer, - -, indicated that BB & T would be happy to make the loan after our initial submittal of tax returns, financial statements, retirement account statements, etc. Then the endless delays began in the processing of our application. We have been askedthree separate times to update information between - and -. Every time we have updated information for the bank, we experience one to three week delays then receive new requests. We explicitly requested that BB & T not move ahead with the appraisal unless they were confident that they could make the loan to us. When they ordered the appraisal and we paid for it, we took this as an indication that our loan was approved. We have never been told that we did not qualify for the loan yet we have never received anything in writing to confirm the loan approval. The closest we came to an approval was a request by BB & T to set a closing date on - - 2015. Mysteriously, the closing date was cancelled. No new closing date has been scheduled. Each time BB & T requires new information, and we provide, weeks pass with new requests coming. We received an email today, - - requesting information provided to the bank last week. Each time we lose our patience, and ask if we have been rejected, they say no, thay are eager to make this work. But there is no end in site. We have now spent our planned cash expenditure and are in need of the loan to continue the construction which is 62 % complete.