Review and analysis of over 163 Conventional Fixed Mortgage complaints against Santander Bank US
Santander Bank US consumers have reported over 163 official complaints related to Conventional fixed mortgage. Out of the 163 consumer complaints against Santander Bank US, 25% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 98% were processed in a timely manner. 4% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Santander Bank US Mortgage loan servicing, payments, escrow account March 15, 2017 - I refinanced in -/-/2015. Every year the Bank says I have an Escrow Shortage. This year is the most expensive one they are asking me to pay. I am on a fixed income and this makes it hard for me when each year my payments adjust. The Bank said they do an analysis rather than an actual which makes it hard for me and they are already telling me that my payments will be going up next year. I wish I could regulate the payments and not owe an unknown lump sum each year.... |
Santander Bank US Mortgage application, originator, mortgage broker January 20, 2017 - HELLO - - - apply for a mortgage loan from Santander bank in - PA. For the purchase of a property that had to be repaired but not much since I personally had the staff available and the contractors to repair the property. The realtor asked me for a deposit of $1000.00 dolare. I have an excellent credit About - points and my salary is ecellent I am a retired person and -. The bank asks for money in checks and that there would be a new account with them and all supposed mind for the house. The loan was 2.8 % so I stayed with them and $13000.00 suddenly, when it increased so... |
Santander Bank US Mortgage loan servicing, payments, escrow account January 6, 2017 - Untimely response to the Mortgage pay-off request... |
Santander Bank US Mortgage loan servicing, payments, escrow account December 14, 2016 - Have on the credit report that this is a joint account. I am divorce, it on file in - - in NC. The bank is Santander Bank N.A. - - -, -, MA,- Tele- -.... |
Santander Bank US Mortgage loan modification,collection,foreclosure November 16, 2016 - -/-/2016 - file is 26 months past due totaling about $ - ( w/o any fees ). Loan mod was denied because the servicer was unable to reduce the principal and interest portion of the payment - therefore a loan mod is no longer an option - no matter what the homeowner changes in her circumstance the result would still be the same - the servicer tried to extend loan to 40 yrs ( max term ) & reduce the interest rate as low as they are able to and still the monthly payment was too high. - The servicer would not communicate to the HUD approved nonprofit whether they reduced the interest rate at a... |
Santander Bank US Mortgage loan modification,collection,foreclosure October 13, 2016 - My attorney and I have been trying to get a payoff amount for my mortgage since - -, 2016 and can not get Santander Bank to give us one. I am about to lose the sale of this house due to their incompetence and I need some help from you to obtain the numbers I need.... |
Santander Bank US Mortgage loan servicing, payments, escrow account October 6, 2016 - My husband and I recently divorced. Our mortgage loan was - of our names. I was awarded our home in the divorce settlement. I have been trying to refinance the mortgage in my name only with my local credit union. Our current mortgage is with Sovereign Bank/Santander. Ever since Sovereign Bank bought our Mortgage from another company, we have been having problems with them. I took over our mortgage payments in - of -. My ex-husband had been paying them previous to that. My ex-husband 's last payment was made on - -, -. He was up to date on all payments and had not missed a pay... |
Santander Bank US Mortgage loan servicing, payments, escrow account September 12, 2016 - I do not understand the payment history on my account. Repeated attempts to find out why there were repayment plan payments applied when I never agreed to a repayment plan. Local branch and mortgage loan opertations could not explain. I also do not understand why they were satisfying Late charges and expenses instead of trying to get my account current. what was going was to no avail. Credit History has been impacted.... |
Santander Bank US Mortgage loan modification,collection,foreclosure August 25, 2016 - I have experienced several financial hardships during the past several years although from being out of work or experiencing the death of a loved one. I have continuously ask for help and during the past two years have submitted at least eight to ten modification packages for any kind of assistance. However, every last package was denied and some probably without review. Not being able to receive assistance I had to file a chapter - to avoid foreclosure. Even after the bankruptcy I have asked for help and once again denied any help. The bankruptcy and mortgage payments on top of my other bi... |
Santander Bank US Mortgage application, originator, mortgage broker August 12, 2016 - I have been trying for over 3 years for a refinance of my mortgage. each time I check my credit I see it around - on my version. I then apply for the loan and am told my scores are below the - needed for a refinance. my problem is why do the banks see a different fico score than I do personally?... |
Santander Bank US Mortgage loan servicing, payments, escrow account July 19, 2016 - My ex-husband and I have a mortgage with Santander/Sovereign Bank. For the past 10 years or more, we have been receiving a statement that says we owe over $5000.00 in mysterious " Financial Fees ''. These are in addition to the mortgage payment, late fee charges, tax fees, etc. For years my husband and I have been trying to get Santander to explain what the fees are for. After hundreds of calls and certified letters requesting explanations for these fees, we have never received a response. Each time we call, we are put on hold or transferred over and over again. Usually, we just get hung up ... |
Santander Bank US Mortgage loan modification,collection,foreclosure April 15, 2016 - My name is - -. My wife, - & I reside in -, NJ. We are at the end of our rope trying to hang on to our mortgage & our home that we believe Santander Bank deliberately, systematically and unlawfully foreclosed on our property. We also believe because English is our - language that the treatment we received from most people we dealt with from Santander Bank was rude, inconsiderate, condescending and outright predjudicial at times. One day while on the phone with them, my accent was actually mocked by the person I was talking to, unbelievable. Fair Debt Collection Practices Act FDC... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 9, 2016 - I have had an ongoing issue with Santander since the beginning of our 7 year relationship. However, the most recent being that I finally gave up on them and sold my home. I closed on -. I asked for an " accounting '' of fees I was charged. This proved to be to much for Santander. I was told " oh we found $400.00 we owe you and they sent me a check for that but that made me even more concerned about charges. I asked for a full accounting and was given the run around for several weeks. Finally someone got back to me and it was to tell me they do n't have to show me their attorney invoices b... |
Santander Bank US Mortgage application, originator, mortgage broker February 23, 2016 - I have a PMI on my fixed Santander Mortgage. I asked Santander to please send me the parameters for PMI removal. I have enclosed that letter ( PMIRemovalLetter ). Also copies of the appraisal ( Co-opAppraisal ) and the PMI removal request letter ( PMILetter ) all of which satisfied the PMI removal criteria as stated in the Santander PMI removal letter. In addition I am enclosing their denial letter ( PMIRemovalLetter ) and the page of Santander approved appraiser list showing the company that issued the appraisal. They gave - reasons for the denial : none of these issues were points in the... |
Santander Bank US Mortgage credit decision / underwriting February 18, 2016 - My husband and I refinanced in - ( two weeks outside of HARP eligibility ) with Santander ( formerly Sovereign Bank ). In -, my husband and I divorced, requiring me to refinance alone, in order to remain in my home. The lender refused to consider the combination of my - income and private - income, and required me to add my elderly retired father as a co-signee/guarantor, as a condition of refinancing, both in - and again in -, when the loan was refinanced to a lower interest rate. After reading CFPB Bulletin 2014-03, I believe this action violated the law, because my - in... |
Santander Bank US Mortgage loan servicing, payments, escrow account February 17, 2016 - there was a scheduled automatic payment debited to my account to pay my Santander mortgage but since - - I noticed that my bills were getting paid and the Santander bank account was overdrawn and the Santander checking account was charging me insufficient funds for $35.00 and a week later they will charge me again sustained overdraft fee $ -. I went personally to the Santander Branch several times to stop the automated mortgage payments to then choose a date that I know my - Check is being deposited. Where then I know my bills are paid and I do n't get the overdraft fees charged ... |
Santander Bank US Mortgage loan modification,collection,foreclosure February 11, 2016 - I have a mortgage loan with Santander bank, and have been having difficulties paying my mortgage since I lost my full-time job in -. I was denied Loan Modification 5 times over the past 4 years, the most recent being - -. In - -, I received help from CHFA ( in the form of a Loan - with deferred payments ) and brought my account current. Because the mortgage loan was never modified - I am still paying an interest rate of 5.75 % and the payments are almost $1600.00, I fell behind again in -. I continue to make payments, and on - -, - I had made enough payments tota... |
Santander Bank US Mortgage loan servicing, payments, escrow account February 1, 2016 - to me 6 days agoDetails To whom thus may concern, This is to advise you that the company, Santander bank, NA, did not address my concern in the least. I had requested that they consider my request that I pay them $ - until all my mtge arrears had been paid up and it was never replied to by either their attorney nor their mortserv person whom I had contacted when this arrears issue first arose. Note, my mtge payment had been deducted from wife 's checking account monthly until I, not my wife, declared bankruptcy last -, 2015. - then they stopped making direct withdrawals from her account.... |
Santander Bank US Mortgage loan modification,collection,foreclosure January 28, 2016 - Been working with my realiter and the bank on a short sale for three years. When the bank switched names they stopped the process and we lost the buyer. We submitted more paperwork ans now the bank is refusing to look at the new offers we have on the house ans is trying to let it go ro a sheriff 's sale. ... |
Santander Bank US Mortgage loan servicing, payments, escrow account January 4, 2016 - Currently, I have a principal retirement payment taken out monthly in addition to my usual payment plus escrow. I want change this. In the middle of the holidays, I called the mortgagor, Santander, to make a change. They blocked access based on both the last - digits of my SSN, and the whole SSN. The response was that it was incorrect. I know my SSN. They do too, as my tax forms ( -, - ) arrive at my address with the correct SSN. After that I tried to access a person and got cut off. I have run into this before with Santander. They obstruct for some reason ant interaction with their c... |
Santander Bank US Mortgage loan modification,collection,foreclosure November 15, 2015 - In 2012 we applied for a loan modification to Sovereign on a fixed interest mortgage on our $750000.00 loan in 2012 due to extraordinary hardship due to downturn in our business as architects and engineers. The interest is 6.25 %. We were denied a loan modification due to some minor issue in the application and were asked to reapply. We ended up reapplying and getting denied about 4 times. The last time we were rejected on a very trivial issue. We complained to supervisors but to no avail. Then almost immediately the mortgage processing was taken over by Santander Bank ( when we called them ... |
Santander Bank US Mortgage loan servicing, payments, escrow account October 31, 2015 - We recently requested that Santander Bank ( our mortgage holder ) would suspend the escrow account requirement for property taxes on our mortgage loan. At the time of our signing, we were told we could apply for such a waiver in 2 years after good standing on our loan. When we applied for the waiver in due time, we were informed of a fee of - of our mortgage balance equaling $460.00. This fee is unexplained, inappropriate and unfair. At no time at our signing or in our phone conversations with the bank was such a fee described or explained. ... |
Santander Bank US Mortgage loan modification,collection,foreclosure October 28, 2015 - In 2007 I purchased a a home through sovereign bank. Sovereign was later purchased by Santander. When I purchased my home it was at a time in our country when very shady lending practices were n't just going on, they were status quo. The interest rate on the loan is 7 % for a first time home buyer. I have my finances well in order and have never missed a payment. The loan is the exact description of a predatory loan. I had a subpar credit rating, low income, and a small down payment. I have scratched and clawed to be able to stop foreclosure, improve my credit and keep my home. Post mortgage m... |
Santander Bank US Mortgage loan modification,collection,foreclosure October 23, 2015 - I have been trying to obtain a loan modification for nearly a year and a half. I was repeatedly stonewalled with false investor guidelines that did not exist. Once I was able to prove that the supposed guidelines of MHP did not exist. I was offered a loan modification on both of my loans. I signed the loan modification agreements as instructed and sent them to Santander. Shortly after I received word from Santander that they would not honor the loan modification that they had arranged. Instead they wish to raise the payments on my second mortgage from the - to - On my limited fixed incom... |
Santander Bank US Mortgage loan servicing, payments, escrow account July 6, 2015 - Loan number is -. My name is - - - @ - - -. - NC -. - - 2015 I mailed - payments to Santander Bank. The due date for my - mortgage is - of each month. I sent - payment in the amount of $1000.00. I intended for - payment to be for - and the remaining funds to apply to principal balance. I was told since the payment for received - day after due date they had the right to take - months of interest. However it did n't advance my loan due for - payment. I was told my loan simple daily interest loan and it is not. I wrote letter asking fo... |
Santander Bank US Mortgage loan modification,collection,foreclosure June 17, 2015 - I currently have a loan with Santander Bank loan # - on my property located at - - - in - ma -. At this time It is in foreclosure and an auction scheduled for - -, 2015 which is next week. For 8 months we have tried working with the bank on a loan modification supplying them with all the required documentation ( sometimes - and - times ) After all this time they have denied our modification and now want to auction the property. ... |
Santander Bank US Mortgage loan servicing, payments, escrow account March 23, 2015 - Upon receiving statements and other correspondence in the mail I contacted my mortgage lender and requested that they immediately stop all mail. I explained that I do not want to receive anything in the mail and that if they must reach out to me or contact me they are welcome to do so by phone or email. They 've refused to honor my request due to what they 've stated is a legal requirement under Regulation Z, Section - They stated that because they do not have a system for sending out statements electronically ( mind you they 've explained this by email ) that they can not fulfill my reques... |