Santander Bank US Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Santander Bank US Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Massachusetts

My husband and I refinanced in - ( two weeks outside of HARP eligibility ) with Santander ( formerly Sovereign Bank ). In -, my husband and I divorced, requiring me to refinance alone, in order to remain in my home. The lender refused to consider the combination of my - income and private - income, and required me to add my elderly retired father as a co-signee/guarantor, as a condition of refinancing, both in - and again in -, when the loan was refinanced to a lower interest rate. After reading CFPB Bulletin 2014-03, I believe this action violated the law, because my - income and excellent credit should have been ( and continues to be ) sufficient to refinance the 30 year fixed rate loans.

Santander Bank US customer in Massachusetts
Feb 18, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed

Consumer disputes how Santander Bank US handled their complaint

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