Review and analysis of over 23 Non-Federal Student Loan complaints against Social Finance, Inc.
Social Finance, Inc. consumers have reported over 23 official complaints related to Non-federal student loan. Out of the 23 consumer complaints against Social Finance, Inc., 35% were disputed by the consumer (i.e. the consumer was not happy with how Social Finance, Inc. responded to their complaint) and 87% were processed in a timely manner. 0% of consumer complaints against Social Finance, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Social Finance, Inc. Student loan getting a loan qualify for a better loan than offered November 17, 2016 - I applied for a loan through SoFi. The advertisement says that Fixed rates are as low as 3.5 % APR. I applied for the loan and they were only able to get my 5.24 %. I called and asked a rep how they determine the score. They said a variety of factors such as job industry, duration of employment and a few others. However, my credit score is -, near perfect. I explained this fact. That was barely acknowledged. I then asked what percentage of people have received a 3.5 % APR rate under their current offerings. The representative then said, " I have n't seen any applications with that rate. '... |
Social Finance, Inc. Student loan can't repay my loan can't temporarily postpone payments November 14, 2016 - Applied for forbearance with SoFi via servicer ( - ). Docs were sent on - and I did not receive written decision as of -/-/2016. No explanation was provided within 30 days and as a result my loan is close to default ( 120 days ) .The lender, SoFi , did not respond within the time frame ( 7- 14 days ) described within their forbearance request policies and procedures ; 33 days have elapsed. Upon inquiry with the servicer, They noted I did not engage with their career services department. This was not noted as a requirement or contingency for general forbearance, and as a result I be... |
Social Finance, Inc. Student loan dealing with my lender or servicer having problems with customer service November 9, 2016 - We applied to re-finance my wife 's student loans with me as a cosigner, because she is unemployed. SoFi requested employment verification. For employment verification, my employer sends a password protected PDF to the entity, and sends me the password for the PDF. It is my responsibility to provide that password to the entity. I requested through my employer on -/-/16 that they send employment verification to " -- ''. I received the password from my employer and sent it to SoFi at - -, -/-/16. On Tuesday, -/-/16, I received word from SoFi that the employment ... |
Social Finance, Inc. Student loan getting a loan can't qualify for a loan June 8, 2016 - I went to SoFi web page to see what rates would be for a refinance of my student loans. The website is confusing and directed me to enter my name, address, zip code, phone number, DOB, citizenship, home ownership, school info, employment info and current student loan information. In hindsight outside requesting my social security number ( they did not and this was not provided ) this was an application for credit. Why must we fill out an application for credit to obtain rates for a refinance. When I hit enter on the web site or as they wrote " submit to see my rate '' I was declined. I then r... |
Social Finance, Inc. Student loan getting a loan qualify for a better loan than offered April 15, 2016 - !!! Document the rates you are offered along the way and be sure to check the final rate on your loan!!!! During the pre-approval process, I was offered high rates for refinancing my student loan. I added my husband as a cosigner and the pre-approved rates dropped. I selected the 4 % fixed rate for 7 years. I then continued through the process. After getting " approved '' I received an email stating that the terms had changed. I logged in and it was not obvious what had changed. I called SoFi and was told that my rate had improved to 5.75 % and that I should just sign. It seems that the lowe... |
Social Finance, Inc. Student loan dealing with my lender or servicer don't agree with fees charged March 2, 2016 - On -/-/2015 we made a payment from our - - - account for our student loan at SoFI. On -/-/2015, we paid off the total loan balance in full. Because we were signed up for auto-pay, and our autopay dates was the - of the month, I requested that SoFI cancel the - auto pay because the balance had been paid in full. SoFI responded that they could not cancel the autopay and that I could ask my bank to do a stop payment. I requested - - to do a stop payment in case SoFI tried to pull an additional payment. On -, we received a letter from SoFI saying that our accou... |
Social Finance, Inc. Student loan getting a loan qualify for a better loan than offered February 2, 2016 - I applied for a refinance with SoFi and I was offered much worse terms than they advertise. I have approximately an - FICO score with over 12 years of stellar credit ( deep credit ), I make over -, I have no debt except for a car loan and the student loans ( not even a mortgage ) ; and SoFi quoted me at 4.99 % as the best possible fixed rate. The company has been advertising 3.5 % interest rates all over ( competing with other student loan refinance companies ) ; if I am not being offered the best rate, I believe that there may be some fraud going on with marketing the rates. ... |
Social Finance, Inc. Student loan getting a loan can't qualify for a loan January 26, 2016 - First of all, a bit of background : I have a good financial history in the US including several credit cards, an auto loan and a mortgage ( FHA ). I make nearly - per year and live in a low cost-of-living area, so most of my income is available to service my financial obligations. I applied for a student loan ( private ) and it was denied because the - that was issue by the United States Department of Homeland Security ( DHS ) was not sufficient for the financial institution to proof my permanent resident status. I am in the process of renewing my expired - - - - - ( expi... |
Social Finance, Inc. Student loan getting a loan qualify for a better loan than offered December 15, 2015 - I contacted SoFi regarding an advertised Student loan rate of 1.91 %. I was really excited to see SoFi 's advertise 1.91 % on student loan 's and went through the registration and application process immediately. Sadly the " best '' rate thy were able to over me was 3.825 % on a variable 5 year loan. I took a screen shot of the advertisement - The rate quote did n't pull credit score which I was surprised about but I know my credit is really high. Since they did n't pull a credit score, I also went through and try numerous permutations of of the rate quote matrix to try and see what did... |
Social Finance, Inc. Student loan getting a loan October 2, 2015 - I received a prescreened offer from SoFi to refinance my parent plus loans. I applied and was declined. The adverse action principal reasons provided stated : Delinquent past or present credit obligations with others. It would appear as though SoFi 's prescreen criteria is tighter '' than their post-screen criteria. Meaning all of the previous delinquencies noted on my credit bureau are older than 2 years, so they were clearly they tradelines in question were there at the time of prescreening. You should not be declining based on information that is readily available at the time of prescreeni... |