Social Finance, Inc. Student Loan Complaint

Non-federal student loan Getting a loan qualify for a better loan than offered

Social Finance, Inc. Student loan department,

Non-federal student loan Getting a loan Qualify for a better loan than offered Nebraska

I applied for a loan through SoFi. The advertisement says that Fixed rates are as low as 3.5 % APR. I applied for the loan and they were only able to get my 5.24 %. I called and asked a rep how they determine the score. They said a variety of factors such as job industry, duration of employment and a few others. However, my credit score is -, near perfect. I explained this fact. That was barely acknowledged. I then asked what percentage of people have received a 3.5 % APR rate under their current offerings. The representative then said, " I have n't seen any applications with that rate. '' Under UDAAP, this may be considered a deceptive practice if no one can feasibly obtain this rate or SoFi knows that the amount is so astronomically low, that it is virtually impossible for any applicants to receive such a rate.

Social Finance, Inc. customer in Nebraska
Nov 17, 2016

* Source: CFPB Complaint Database

Social Finance, Inc. response to complaint:
Closed with explanation

Consumer disputes how Social Finance, Inc. handled their complaint

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