First Hawaiian Bank consumers have reported over 62 official complaints. Out of the 62 consumer complaints against First Hawaiian Bank, 21% were disputed by the consumer (i.e. the consumer was not happy with how First Hawaiian Bank responded to their complaint) and 98% were processed in a timely manner. 2% of consumer complaints against First Hawaiian Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
|Account opening, closing, or management||15||40%|
|Deposits and withdrawals||11||9%|
|Taking out the loan or lease||4||0%|
|Problems caused by my funds being low||3||0%|
|Problems when you are unable to pay||2||0%|
|Loan servicing, payments, escrow account||2||0%|
|Making/receiving payments, sending money||2||0%|
|Managing the loan or lease||2||0%|
|Using a debit or ATM card||1||0%|
|Managing the line of credit||1||0%|
|Settlement process and costs||1||0%|
|Cont'd attempts collect debt not owed||1||0%|
|Application, originator, mortgage broker||1||0%|
|Disclosure verification of debt||1||0%|
|False statements or representation||1||100%|
|Fraud or scam||1||0%|
Get personal financial help today. Free tools, recources, and support you need.Help Me
Submit a complaint with the Consumer Financial Protection Bureau todayFile Complaint
Stop harassing phone calls, know your rights and what you can do to stop themStop Calls
February 12, 2017 - In - 2016 called First Hawaiian Bank 's Consumer Service to let them know about a fraudulent charge on my credit card. The representative said she would reverse the charge and told me the balance I owed which I paid. This same fraudulent charge appeared back on my next statement so I wrote a letter regarding such to - - the Ops Mgr. He says that I should have placed my complaint in writing and that the time to do so had Expired. To me this is disingenuous and hypocritical. My response is that their Customer Service representative led me to believe that the problem had been resolved. T...
October 27, 2016 - I was in the -, so I opened a checking and savings account at First Hawaiian Bank. I maintained the account for about - years, with periodic deposits and withdrawals. We left - because of a - move, and I did n't close the account. It had about $400.00 or $500.00 in it, and I had an auto loan through the bank, so I kept the account open when we moved. I did n't touch the account for a while, and when I tried to login to the account, I could n't access it/retrieve my account number. My mistake was that I connected the account to a - email address, so I had no way of retrieving...
August 26, 2016 - On - - 2016 on the - the gentlemen .... wrote a check to me for the sum of $800.00 and signed the check and handed it to me both the two of us have the same Bank First Hawaiian Bank and my branch is in - his branche is in - when he signed and dated the check and handed it to me he stated that he had just switched banks his Branch used to be in - and now he 's in - he mentioned to me that the check would not be good until after the first of the month he has written me checks just like this in the past and I proceeded to call the bank several times to check and see if the ...
July 22, 2016 - I paid by bank wire transfer on -/-/- to purchase a - - - - Custom guitar and received via United States Postal Service, a - scale - Melody Maker guitar instead. - - ( - are sellers aka - - ) admitted the guitar sent was wrong & said he would correct the mistake but never did. I expected to received the guitar I contracted for ( - - - - Custom with original hard case ). I received a different and inferior guitar in quality and monetary value....
July 21, 2016 - First Hawaiian Bank offered a sign-up bonus for their - - credit card. The terms & conditions require $1500.00 purchase spending within the first three months of account opening. Timeline of events : Applied for FHB - - - online on -/-/2016 via email titled " Start here for mighty value. '' from -- also dated -/-/2016. Approved for $ - limit on -/-/2016. Requested credit limit decrease to $ - -/-/-. Received - - award miles on -/-/2016. This was the last day of the first statement period. Sometime around -/-/--/-/-...
April 17, 2016 - We took out a loan with First Hawaiian Bank for 36 months. Because we paid monthly onetime periodically we were offered a deferred payment option as a gift for paying on time. Particularly this was given around -. This was promoted as a good opportunity for the customer but as it turned out this was a tactic for the bank to charge us another year of payments and thereby charge another $ - thereafter because they charged interest everyday on the balance when deferment was offered. This is a deceptive business practice whereby the bank gives the impression the payment will be collected at ...
March 10, 2016 - This is in regards to case -. I 'm fighting First Hawaiian Bank, they are looking for unjust compensation for a mistake one of their younger representatives made by releasing to me money from an uncleared check. A check that totaled $2600.00. The FHB policy states that I should have only been given $200.00 of the $2600.00 until the check had cleared. It never did, but that did n't stop their unprofessional and obviously unaware staff from releasing to me ALL the money THE DAY OF. It also seems that the ambassador FHB had chosen to dispute my last response on the CFPB website had n't d...
August 29, 2015 - Hello my name is - -, I am an authorized user to speak with. My partner - - is being harassed, threatened about a fraudulent debt. - is an - in the United States -. -/-/- was to be his last payment of $450.00. First Hawaiian Bank if accusing him now of owing an additional $1600.00 due to late fees & interest accrued on those late fees and if he did not pay in full they would tow the car on -/-/-. He was offered a deal '' that he must now agree to pay $450.00 per month until -/-/-. We have proof via - & - stating that since -/-/- he has paid...
August 22, 2015 - I have had a pending issue with First Hawaiian Bank, regarding a scam that took place. In the previous complaint i filed it goes into more detail. I was given a fraudulent check in which i deposited $2600.00 into the bank. The next day, even though the check had n't been cleared, i was allowed to withdraw half of the money. First Hawaiian Banks policies state that until the check has cleared, only $200.00 would become available to me next day. Yet, I was able to withdraw more than stated amount. This is an excerpt from First Hawaiian Banks website on their policies for depositing checks. Q...
May 26, 2015 - I was the victim of a scam recently, I 've had my account at First Hawaiian Bank for less than a year and I 've never had too much money in it as I am only - and just making my way in life. I was sent a fraudulent check by someone I thought I could trust for $2600.00 which I deposited into my account via teller. I was instructed to use this money for an employer who would be moving in to my area to get his apartment ready for him and his family. I was told the funds from the check would be immediately available the day after. I withdrew $2200.00 the next morning and sent it to who I was...