First Hawaiian Bank Bank Account Or Service Complaint

Savings account Account opening, closing, or management

First Hawaiian Bank Bank account or service department,

Savings account Account opening, closing, or management District of Columbia

I was in the -, so I opened a checking and savings account at First Hawaiian Bank. I maintained the account for about - years, with periodic deposits and withdrawals. We left - because of a - move, and I did n't close the account. It had about $400.00 or $500.00 in it, and I had an auto loan through the bank, so I kept the account open when we moved. I did n't touch the account for a while, and when I tried to login to the account, I could n't access it/retrieve my account number. My mistake was that I connected the account to a - email address, so I had no way of retrieving my account number. I called the bank to find out how to access the account, only to be told that I could no longer access it, and they were charging me a monthly fee to keep it open since it was n't in use. I asked how to close it. They said that I had to mail a letter with my name, - and current address requesting that they close the account and mail me a check. I mailed one letter, and checked back a few months later. They said that they had never received it. I mailed another letter, and they rejected it, saying my signature did n't match closely enough the signature I used when I opened the account. After pushing continually - multiple phone calls over the course of a nearly a year to a standardized customer service number ), I finally reached someone who could help me and would give me her phone number to call and follow up on the situation. The account is now closed, and I received a check from FHB for the remaining money in my account - but this process cost me more than $100.00.

First Hawaiian Bank customer in District of Columbia
Oct 27, 2016

* Source: CFPB Complaint Database

First Hawaiian Bank response to complaint:
Closed with explanation

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