Cornerstone Home Lending Inc. consumers have reported over 27 official complaints. Out of the 27 consumer complaints against Cornerstone Home Lending Inc., 4% were disputed by the consumer (i.e. the consumer was not happy with how Cornerstone Home Lending Inc. responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against Cornerstone Home Lending Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 12 | 0% |
| Application, originator, mortgage broker | 8 | 13% |
| Credit decision / Underwriting | 3 | 0% |
| Settlement process and costs | 3 | 0% |
| Loan modification,collection,foreclosure | 1 | 0% |
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Stop CallsCornerstone Home Lending Inc. Mortgage loan servicing, payments, escrow account November 23, 2016 - I have requested through my current lender that I would like the PMI removed from my current loan and have had difficulties in getting this resolved. I finally received a letter from them and it required me to pay a $470.00 fee for an appraisal. I paid this fee and have waited and just received an email stating it will now cost $1400.00 for an appraisal to see if the value on my property has increased to remove the PMI. This is not acceptable.... |
Cornerstone Home Lending Inc. Mortgage application, originator, mortgage broker July 19, 2016 - My husband and I obtained an FHA mortgage through Houston-based Crestmark Mortgage, LLC, to finance our new-build - -. The process has been a nightmare, with a complete lack of communication and the lender repeatedly losing our financial documents. We held our noses and did our best to cooperate, being as proactive and responsive to requests as a mortgage consumer could be. The worst part of my experience - and the basis for my complaint to the Consumer Financial Protection Bureau - happened on Thursday, - - ( noting our scheduled close date, happening on Monday - - ). Late... |
Cornerstone Home Lending Inc. Mortgage loan servicing, payments, escrow account April 12, 2016 - I received an escrow disclosure statement from my mortgage company, Cornerstone Lending, letting me know that my escrow account is in arrears by $8000.00, giving me - options to resolve the issue, 1 is to pay the $8000.00 in full or spread over 12 months thus making my new monthly payment $2700.00 beginning -/-/16. This is the first time I 've heard of my escrow shortage and I have less than a month to start paying this new amount since I do n't have $ - I can just pay in 1 lump sum. I do n't have the ability to make a - dollar payment for the next 12 months either. Talk a... |
Cornerstone Home Lending Inc. Mortgage settlement process and costs April 5, 2016 - I am the seller and the buyers applied with Cornerstone Home Lending, in -. We were scheduled to close on -/-/16. We received n notice buyers were approved subject to final underwriting approval. A couple of days prior to closing the buyers wanted to back out due to fact that they could not run a small day care out of home. Closing papers were drawn on -/-/- and I went to closing and signed. On -/-/- 5 days after closing Cornerstone issued a statement of denial for income and now we can not get back our earnest. We do n't believe it 's true. Why would lender allow closing pa... |
Cornerstone Home Lending Inc. Mortgage settlement process and costs March 20, 2016 - We were unable to close because the lender refused to accept hand-written corrections to the - - application and the loan officer refused to correct the information in their system. In addition, we were told that if we refused to sign the blank continuation sheet we would not receive funding. Fannie Mae 's own website as well as countless other agencies specifically warns consumers against signing blank forms. We had expressed concern about these issues well before closing and no corrections were made. At closing, we corrected the errors on the Form - by hand and drew a line across th... |
Cornerstone Home Lending Inc. Mortgage loan modification,collection,foreclosure March 18, 2016 - I requested a deed in lieu with Cornerstone mortgage in - of 2015. I was instead sent paperwork for short sale however the house had been listed from - 2015 until - 2015 which is more than the required 90 days and provided documentation to that effect. I have sent the deed in lieu packages certified mail at least four times as recently as - - per the request of a Cornerstone representative only to be told by another representative on - - that full sets of documentations have never been received and as a result, the property is scheduled for foreclosure. She went on to ackn... |
Cornerstone Home Lending Inc. Mortgage loan servicing, payments, escrow account February 26, 2016 - My mortgarge was sold from - - - - - immediately to Cornerstone Lending. My first issues began when I paid my shortage amount in - 2015. I paid in plenty of time for it to be applied to my account. My bank statement showed Cornerstone cashed my check on - -. I called to make sure the payment had been applied, I was told it had not been as of -/-/-. I had to call back in a few days to make sure, which I did. I was told a few days later that the amount was applied and my new payment would be -. They did not credit my account which resulted in the wrong amount bein... |
Cornerstone Home Lending Inc. Mortgage application, originator, mortgage broker November 20, 2015 - I contacted a mortgage broker - - - # - at Cornerstone home lending in - WA about setting up an appointment for going over the different types of loans that are available so that i could make the determination whether i wanted to buy a house or build a house USDA vs conventional or FHA. That 's when - - replied saying that it would be no problem, so we set up an appointment for -/-/15. He added that we needed to fill out an online questioner '' which was on his web page under prequalify for a loan. Within minutes, I was notified by a credit reporting agency that he ... |
Cornerstone Home Lending Inc. Mortgage loan servicing, payments, escrow account November 18, 2015 - An impound escrow was placed on my account due to unpaid taxes from the previous owner. I 've since paid the taxes to remove the escrow. I do expect a refund of that amount, but it is n't the source of this complaint. The escrow remains. After - hours on the phone over the past six weeks, I still have not received any of the promised calls from a supervisor. My mortgage payment has doubled, and there is no one I can talk to. ... |
Cornerstone Home Lending Inc. Mortgage loan servicing, payments, escrow account November 11, 2015 - 9 months after closing my loan I get a - package. They need me to re do my loan, because them and FHA do n't agree on the appraisal and FHA wo n't finalize the -, so they can resell it to a - party. They expect my payment to go up, me to pay additional closing costs, and for me to get no credit for the last 9 months of payments. I get no phone call, no letter, just a package in the mail and no instructions. ... |
Cornerstone Home Lending Inc. Mortgage loan servicing, payments, escrow account April 17, 2015 - Regarding : Cornerstone Home Lending - - -, NJ -Website : - Account Overcharge : Cornerstone Home Lending is the servicer of my home loan. I made my - payment on my new construction home in -/-/2014. My local bank sold my loan to Cornerstone soon after I closed on my loan. In -, The - County, T- Appraisal district Chief Appraiser came to my home, measured it and gave me an estimated tax amount. In - of -/-/2014, Cornerstone paid my taxes of $2400.00. Since I had been paying an estimated '' amount of $500.00 / month since my - payment, Cornerstone sent me ... |