Cornerstone Home Lending Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Cornerstone Home Lending Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

I have requested through my current lender that I would like the PMI removed from my current loan and have had difficulties in getting this resolved. I finally received a letter from them and it required me to pay a $470.00 fee for an appraisal. I paid this fee and have waited and just received an email stating it will now cost $1400.00 for an appraisal to see if the value on my property has increased to remove the PMI. This is not acceptable.

Cornerstone Home Lending Inc. customer in Colorado
Nov 23, 2016

* Source: CFPB Complaint Database

Cornerstone Home Lending Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Cornerstone Home Lending Inc.Complaint HistoryComplaints11/20132/20144/20155/20157/201511/20152/20164/201611/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Cornerstone Home Lending Inc.Loan servicing, payments, escrow account91.7%8.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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