Cornerstone Home Lending Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Cornerstone Home Lending Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Regarding : Cornerstone Home Lending - - -, NJ -Website : - Account Overcharge : Cornerstone Home Lending is the servicer of my home loan. I made my - payment on my new construction home in -/-/2014. My local bank sold my loan to Cornerstone soon after I closed on my loan. In -, The - County, T- Appraisal district Chief Appraiser came to my home, measured it and gave me an estimated tax amount. In - of -/-/2014, Cornerstone paid my taxes of $2400.00. Since I had been paying an estimated '' amount of $500.00 / month since my - payment, Cornerstone sent me a check for the overage in my escrow account of $2400.00. They still kept 2 months worth of escrow for a cushion '' which I know is acceptable by law. But, Cornerstone DID NOT ADJUST the taxes part of my escrow. Cornerstone claims to have done an


sent the documents from the tax office, with tax office phone numbers and contact info. to prove to Cornerstone they are in error. I have faxed these documents approx - times. I only received an email recently after all this that said, the tax documents you sent were for land only, and when my house is added the taxes will go up ''. This is foolishness. The value of the home is clearly shown on the document, along with the homestead exemption value. I have requested that Cornerstone correct my escrow payment amount and refund my current overage Immediately.My taxes and Hazard Insurance = $2400.00 + - = $3500.00 /12 mos = $ - month. I am paying $500.00 /month for no apparent reason. Can you please help? thanks, - -

Cornerstone Home Lending Inc. customer in Texas
Apr 17, 2015

* Source: CFPB Complaint Database

Cornerstone Home Lending Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Cornerstone Home Lending Inc.Complaint HistoryComplaints11/20132/20144/20155/20157/201511/20152/20164/201611/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Cornerstone Home Lending Inc.Loan servicing, payments, escrow account91.7%8.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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