Cornerstone Home Lending Inc. Mortgage Complaint

Cornerstone Home Lending Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

I requested a deed in lieu with Cornerstone mortgage in - of 2015. I was instead sent paperwork for short sale however the house had been listed from - 2015 until - 2015 which is more than the required 90 days and provided documentation to that effect. I have sent the deed in lieu packages certified mail at least four times as recently as - - per the request of a Cornerstone representative only to be told by another representative on - - that full sets of documentations have never been received and as a result, the property is scheduled for foreclosure. She went on to acknowledge that although my latest package was signed for on - -, Cornerstone did not record receipt into the " mixed mail '' bin until - - and in the interim my file was closed. Further, she requested that I send yet ANOTHER package in order to have my file reopened for deed in lieu consideration. I have made numerous calls to Cornerstone 's loss mitigation department and each time I have been told that I am not allowed to directly speak with the underwriter and that my request will be changed from a short sale to a deed in lieu request. With each phone call and representative I speak with the story changes regarding which documents are required. I feel like I 'm in a situation similar to the movie the -, where the insurance company continues to acknowledge/deny the request until the patient dies.