Cornerstone Home Lending Inc. Mortgage Complaint

Cornerstone Home Lending Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Mexico

My mortgarge was sold from - - - - - immediately to Cornerstone Lending. My first issues began when I paid my shortage amount in - 2015. I paid in plenty of time for it to be applied to my account. My bank statement showed Cornerstone cashed my check on - -. I called to make sure the payment had been applied, I was told it had not been as of -/-/-. I had to call back in a few days to make sure, which I did. I was told a few days later that the amount was applied and my new payment would be -. They did not credit my account which resulted in the wrong amount being withdrawn in -. My bank statement showed - being deducted. I called again and was told they would apply the extra amount, over - to my principal per my request and that my - payment would be -. I then, -., received a letter stating they had not received my payment of - and my -/-/- payment was late. I called and spoke to - who said, no, that was incorrect, my payment had been received ; I have autodraft, and


it connected, asking me to call Cornerstone. I called and was told my - payment had not been recieved. I had to call my bank so they could send a letter verifying the payment had been made. Again, I have autodraft. I asked to talk to a supervisor. I spoke to - who said my - payment had been applied to my principal, so no payment was made in -. I am losing my patience with this company! I got another letter today stating they had assessed a late fee and my payment for - is $1500.00! I can not take this anymore. Please help.