Review and analysis of over 202 complaints against Wells Fargo
Wells Fargo consumers have reported over 202 official complaints related to APR or interest rate. Out of the 202 consumer complaints against Wells Fargo, 27% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Wells Fargo Credit card apr or interest rate February 8, 2016 - Receiving a Wells Fargo promotional mail in - - NO FEE NO INTEREST for a year, borrowed $19000.00 on - -, - ( has paid off the entire principle amount -, - 3months before the end of my promotion ). No issues till - -. No interest Charges etc.. Come - I call Wells Fargo notify them of Address change as we moved. Despite four calls address is not changed. Mail is delivered to old address only to finally reflect the change in - -, -. Come - I see late fee and Interest charges. I call. Late fee waived - Card # - even though the same fee was waived ... |
Wells Fargo Credit card apr or interest rate January 27, 2016 - During a time of hardship, I reached out to my credit card company, Wells Fargo, to see if they could offer any assistance. I was referred to the collections department. Under advisement of the rep, the program entailed closing the account down and being put on a payment plan. They stated that I would have - percent interest to help me through the hardship, which I agreed to do. Months later, I find out that they never honored the - percent APR and gave me - instead. Calling Wells Fargo back to have the matter corrected, they avidly denied ever offering me the - percent and when as... |
Wells Fargo Credit card apr or interest rate January 25, 2016 - On - -, -, we contacted Wells Fargo and spoke with - to confirm the terms and conditions of an online balance transfer offer. - advised us that since we had a $10000.00 credit line on our business credit card, that we could transfer $9800.00 to our checking account, and we would need to pay a one-time fee of 4 % of the balance transfer amount, up to a maximum of $170.00. - further advised us that the balance transfer would have a 0 % promotional interest rate for 12 months. Agreeing to the above terms, we moved forward with the transfer, and were provided a reference c... |
Wells Fargo Credit card apr or interest rate January 21, 2016 - to whom it may concern : I got a line of credit loan from Wells Fargo. I was paying prime plus - for several years. All of a sudden the jumped up to prime plus 8 % for no reason. I need help with this. I do not feel this is fair. I called to see if they disclosed to me the min and max amount. They said they do not provide anything in writing. They only do this verbally. - - - - - ... |
Wells Fargo Credit card apr or interest rate December 26, 2015 - I am being charged monthly for interest and there are no eligible purchases that warrant the interest charges. The only eligible interest charge was paid and reversed. I have made many calls and have been told different things by different representatives. Last month, I was told if I pay over $70.00 towards my balance ( from a non-interest bearing balance transfer ) that I would clear any charges in the past that might be charging interest. I paid $100.00 and I am still receiving the interest charges. ... |
Wells Fargo Credit card apr or interest rate October 18, 2015 - On Friday, - -, 2015, at approximately - I received a call from - in reference to restructuring my credit card interest percentage to a lower rate based on my superior credit score. The suspect stated that they had my account information up on the computer and I needed to verify the card information and personal information to make sure I am truly the card holder. They first started with my date of birth, then proceeded to ask for the security code on the back. Next, he asked me for the card number itself. For each of the questions he asked for, I provided erroneous information, kn... |
Wells Fargo Credit card apr or interest rate September 30, 2015 - I received a 15 month, 0 % promotional rate Supercheck '' for my credit card from Wells Fargo in the mail. I placed a balance on the card for a large purchase around $ -. A few months later I used the card to make several purchases and was informed ( on the phone by a Wells Fargo representative ) that I only needed to pay the minimum balance and the total amount for my purchases ( not including the - percent portion ) in order to avoid any interest charges. I did this for a few months until I realized I had been receiving interest charges upwards of $40.00 each. So I called up Wells F... |
Wells Fargo Credit card apr or interest rate September 24, 2015 - We have a Wells Fargo Signature Visa card. We see an interest charge on this month 's statement. On Wells Fargo online we can not find any information about the interest rate charged or the method of calculating the monthly interest charge on the WellsFargo.com Website, which we use for all our banking. I called Well Fargo Customer Care on the Visa statement and asked to find out where this info is available on the Website. The first person said he was not familiar with the online and transferred me. The second person said he was the Web site person and after - minutes of trying, establishe... |
Wells Fargo Credit card apr or interest rate August 31, 2015 - I 've realized that credit card debt has caught up with me. I am not a big spender but have been paying interest rates that seem to cancel out my regular payments. I have been with Wells Fargo for eight years and the card with one of the highest interest rates I have is theirs. I went to the bank to discuss a low interest loan to help pay it off ( they were advertising a low interest loan ). They chatted me around the block and it is now almost two week and I have not heard anything back about approval. I am now sure that I am not approved. They have taken a ton of money from me on that card a... |
Wells Fargo Credit card apr or interest rate August 24, 2015 - I took out a - interest credit card through Wells Fargo to purchase an engagement ring for my fiance in -. I paid off the ring and had a zero balance as of - -. I also purchased our wedding bands with this Wells Fargo credit card in - -. I never once missed a payment and over paid the minimum payment every time. As of - - my balance was $630.00 when I received a bill of $1300.00, with a charge of $720.00 in interest charges. I immediately tried to contact Wells Fargo and when I called the - time was placed on hold for over an hour and then transferred to a woma... |
Wells Fargo Credit card apr or interest rate August 21, 2015 - I applied for a credit card with Wells Fargo and was agreed that my interest would be 10 percent after two yrs. After the two yrs passed i noticed the company charges me 20 to - percent interest. I notified them in requesting to close the credit card account and they refused. Note : I made on time payments on my credit card and have n't had any missed payments. I need assistance in fixing this because its damaging my credit and with me paying on time they still put me in collections. ... |
Wells Fargo Credit card apr or interest rate August 19, 2015 - I am contacting you in regards to my Wells Fargo Credit Card, I have contacted wells fargo - times in reference to getting a lower interest rate on my credit card, they state that they do n't negotiate the rate at this time but they are unable to provide any further information in regards to this. This also are having trouble producing the terms and conditions that i signed '. I would have never committed myself to something with an interest rate of - prime. After calling wells fargo customer service and executive office i have gotten no where in fact the last rep hung up on me. I have ... |
Wells Fargo Credit card apr or interest rate June 25, 2015 - I 've been trying to get my APR correctly reflected to the 6 % as required by law underneath SCRA and the company is refusing to adjust after, numerous email, calls and letters. ... |
Wells Fargo Credit card apr or interest rate June 24, 2015 - My wife and I purchased furniture at - in - with terms of 0 % financing with minimum payment until - under Wells Fargo Bank. These terms were applied to half of our purchase and the other part of the purchase was changed to 0 % finance for 12 months. When I noted in - that we were charged extensive finance charges on part of purchase, I was told by both the merchant and Wells Fargo Bank that there was nothing that could be done unless I could prove the terms of financing. At that time, I could not find my paperwork. This hurt our credit score and due to the finance charges also mad... |
Wells Fargo Credit card apr or interest rate June 10, 2015 - I have a charge account that is control by Wels Fargo where I had a balance of - and a - charge of interest had been added to the account. I have not been receiving the bills and I have been telling them that as well. Every time I talked to them they said my address has been corrected and I still never received my bill. Now that they say the terms have passed they say I owe the total amount of interest on the account. I tried to explain this to them but they did not care. They said it was my fault and that I owe them the money. I have paid the remaining balance the -. I do n't know wh... |
Wells Fargo Credit card apr or interest rate May 28, 2015 - I just learned today from a - - - - that there is a -/-/- law stating that credit card companies have to give you the option of freezing your account at the current interest rate before raising it. Wells Fargo did not do that for me in -/-/-, instead just arbitrarily raising my rate from about 12 % to 30 %, where it has been since. Had they given me that option, I would have frozen the account and it would be paid off today as it has a limit of $2500.00. When I left a message for my banker about this, I got no response. I recently got fired because I - in the work pl... |
Wells Fargo Credit card apr or interest rate May 26, 2015 - I have - credit card accounts with Wells Fargo. I accidentally paid off the wrongcard and now they have charged me the accrued interest on the only remainingcard. I mixed them up and paid off the card that was n't due until - and thecard due in -/-/- has been charged over $900.00 in interest. Both the other cards were paid off. I did not have any late payments, all monthly payments on all -cards were paid on time previously and I have excellent credit. This was a terrible oversight as I have - serious illnesses and I am on -. I have sent them a letter by a fax - times ... |
Wells Fargo Credit card apr or interest rate May 26, 2015 - I applied for a Wells Fargo Credit Card that offered 0 % for 15 Months on balance transfers, and I was approved, and they automatically trasnferred my balance from my other card. When I get the card and statement in the mail it tells me I was approved for a cash back '' card, of which I did not apply, that had a rate of 22.15 %. I called and spoke with a manager who says that since I already had a credit card with them that had had a previous introductory rate offer I was not eligible for this rate offer so they approved me for another card based on my credit. I told him I didnt apply for tha... |
Wells Fargo Credit card apr or interest rate May 11, 2015 - I agreed to accept a credit card from my employer Wells Fargo a year ago at 0 % apr. No interest was charged at that time. I had - credit at time of application, so was not a credit risk at all. It was not clearly disclosed that the 0 % apr was introductory and the actual interest was 21.15 %. I only discovered this when I ran up a balance of $9500.00 and discovered my monthly payment would not cover the $ 170+ monthly interest payment. I called several times and wrote a letter to ask help with the interest rate showing that I could never pay this card off at the predatory rate they had g... |
Wells Fargo Credit card apr or interest rate May 9, 2015 - My Interest Rate is 21.15 % which is 3.25 % + 18 %. This is a ridiculous rate! Wells Fargo was unable to tell me how this interest was determined. They could not tell me if my Credit score was an issue, financial position, etc. I believe that this is illegal and a company should always be a in a position to explain how it determines its fees. ... |
Wells Fargo Credit card apr or interest rate April 15, 2015 - I went to Wellsfargo to open business checking account and was told by the accounts executive that the system has offered to open a credit card which has 0 % APR for - billing cycles.So I agreed to apply. After - billing cycles I saw finance charge and called the - # and was told that it was only for - billing cycles. I discussed above details and send me the account opening documents and was never provided with those till date. On multiple calls afterwards I was told they do n't have any such opening document and the - billing insert has the 0 % APR info. Now I have been charge... |
Wells Fargo Credit card apr or interest rate April 7, 2015 - Bank increased my interest rate far beyond my ability to pay despite a spotless credit history. Though I do not know the legal definitions of USURY and I must assume that the bank is operating within the confines of the law, the spirit of the law has been clearly broken since the practice is purely predatory and without provocation. ... |