Review and analysis of over 114 complaints against Ford Motor Credit Company
Ford Motor Credit Company consumers have reported over 114 official complaints related to Managing the loan or lease. Out of the 114 consumer complaints against Ford Motor Credit Company, 18% were disputed by the consumer (i.e. the consumer was not happy with how Ford Motor Credit Company responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Ford Motor Credit Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Ford Motor Credit Company Consumer Loan managing the loan or lease June 6, 2016 - On - -, -, my wife and I paid off our car loan with Ford Motor Credit. In - -, we had a 30 day late payment that was documented on our credit reports. Given that the original delinquency date is the date when an account first becomes past due, this account should be scheduled to be deleted in - -. However, we have checked all three credit reporting agencies and there is no date reported on our credit reports as to when this collection account will be remove. We have requested action to be executed by Ford Motor Credit numerous times to correct the report and place a remova... |
Ford Motor Credit Company Consumer Loan managing the loan or lease June 2, 2016 - Ford Motor Credit is attempting to charge me a $100.00 fee for a " speeding ticket '' on my vehicle. Ford notified me of the ticket at some point in - 2016, and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100.00 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I had to call back and managed to speak to - - from the - Depa... |
Ford Motor Credit Company Consumer Loan managing the loan or lease May 26, 2016 - I had previously disputed this account with the credit bureaus regarding several areas that I believe are reporting inaccurately. I would like documentation to verify the accuracy of the reporting on this account. This account was included in my bankruptcy and I feel that the information being reported in not accurate and a violation of the Fair Credit Reporting Act. Please provide me documentation proving the accuracy of the parts of your account : Payment History Date Opened High Balance Date Last Reported Current Balance Account status... |
Ford Motor Credit Company Consumer Loan managing the loan or lease April 8, 2016 - My vehicle was financed through Volvo Car Finance. I made my payments for several years through their website, Volvocarfinance.com. The website was shutdown. I have not received any communications whatsoever and did not know where to make my payments. I called Volvo Finance and they had no record of my account. After two full days of phone calls and research, I found that my vehicle was actually financed through -. I was then able to make a payment through their phone line. I made my last payment in - and found that I have $3600.00 remaining. This is for interest due to a period of tim... |
Ford Motor Credit Company Consumer Loan managing the loan or lease March 31, 2016 - I took a loan out with Ford Motor Company to boost my credit score, I 've been paying on time for over a year. Still nothing about the loan is reported on my reports. I have called the company to ask for resolution and to no avai, l time will not solve this issue by its self. When I shopped for the loan and agreed to the chosen loan it was with the understanding they reported to all three companys. ... |
Ford Motor Credit Company Consumer Loan managing the loan or lease March 31, 2016 - I was in a car accident and my car was deemed a total loss. My insurance company paid off the lease and I had to pay the deductible. I paid more than - of the deductible, but before I could pay the rest it was considered a loss and charged off by Ford Credit. I only found this out when I received a copy of my credit report. I never received any phone calls or letters from Ford Credit stating that it was going to be considered a loss and charged off. When I called Ford Credit they told my Husband and me there was nothing they could do to change that. They claim that they notified us but we n... |
Ford Motor Credit Company Consumer Loan managing the loan or lease March 8, 2016 - I had a Ford Fiesta leased in Hawaii when I received -. Ford credit refused to honor the SCRA when I went to - for my -. They said the SCRA did n't apply to me because I was retiring. I did n't receive my orders until about 2 weeks before I had to leave so my only option to ground the vehicle was to pay off my lease of over $5000.00. After over a year of disputing and having them literally tell me they did n't care about soldiers -, I am still fighting to get my money refunded. ... |
Ford Motor Credit Company Consumer Loan managing the loan or lease March 7, 2016 - Had a leased truck with boyfriend through Ford. We broke up. The boyfriend started paperwork to transfer the lease to his name only so I would be removed since we were no longer together. We were charged a transfer fee. He then passed away just after this was completed. Ford now acts like the transfer never happened and is looking to me to pay this. if the transfer was n't complete, they should refund that fee. I have asked for copies of the documents ( since according to them I am still on the account ) ... all documents including the transfer of lease forms. I received nothing. I was told my... |
Ford Motor Credit Company Consumer Loan managing the loan or lease February 13, 2016 - FORD Credit failed to post my payment of $2000.00 to my account. This check cleared my bank on -/-/-. As they use a reader/scanner to deposit the check there is no back image available from the bank. I had to FA- -not email ) a copy of check # - that has cleared my account on -/-/-. In addition I have had to attach the screen shot of my account showing check # - clearing my account. This check was mailed on -/-/- WITH THE PAYMENT COUPON ENCLOSED!! The call center refused to help without the back of the check. clearly I can not provide what does not exist. Given the l... |
Ford Motor Credit Company Consumer Loan managing the loan or lease January 13, 2016 - I have my car loan with Ford Credit. My account number -. On -/-/-, I went on line to make my -/-/- payment but the on line payment screen indicated my account was current and my next payment due date was -/-/-. I have attached a copy of the screen shot for your reference. As a result, I did not remit my -/-/- payment. Again, the on line screen showed that my account was current and a payment was not due. I thought that either Ford was offering some type of skip a payment since my due date was showing as -/-/- or that since I had been making payments eve... |
Ford Motor Credit Company Consumer Loan managing the loan or lease managing the loan or lease November 17, 2015 - My car has been reported a total loss. Ford Total Loss Department and my insurance compnay drug their feet throughout the process causing my account to become severely delinquent. They over valued my car, and now I am stuck paying for the negative equity from my previous car financed thru them. My payment was reduced down to $210.00 approximately for 36 more months, mind you I have no car. They harass me and threaten to charge off loan when the loan becomes 2 months delinquent. My online access has be blocked so no payments can be made, and I have no clue what is owed because I receive no st... |
Ford Motor Credit Company Consumer loan managing the loan or lease October 13, 2015 - I am a victim of identity theft, I have filed a police report and a signed affidavit, someone received a loan on my name without my consent or knowledge with Volvo Finance, I have forwarded all the necessary documents to them and they are ignoring me and giving me the run around. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 30, 2015 - Ford Motor Credit is reporting a repossession on my credit report that is inaccurate. The vehicle was never repossessed during the time i had a loan with them. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 25, 2015 - I am co-buyer on a vehicle for my niece which does n't communicate with me anymore. I feel threaten by Ford Credit to jeopardized my credit due to my niece not paying. I have spoken to several different service reps at ford credit. I asked if they could contact my niece to find out if shes going to pay. I also asked if they could locate vehicle because I believe she has no intentions of paying.If I have to pay than I need vehicle in my possession. How do I handle this situation? ... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 14, 2015 - FORD MOTOR CREDIT ( FMC ) was requested to provide proof of false information being reported on credit files .... I sent a letter regarding Authentic Statement of Account UCC Article 9 9-210. Below is a request that FMC has failed to comply with : I hereby certify and confirm this to be a true and correct statement of ac-counting as received by your office -/-/-. Pay Date Payment Principal Balance-/-/- - - - - - - - - Charge-off - - - Payoff Offer received with discount andAdjustment mad to affect amount due for settlement - - - N/A - Fina... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 12, 2015 - I financed a vehicle through Ford Motor Credit in -/-/-. At the time I was making $50.00 an hour and paying for my loan was not a problem. I became totally - and got behind on my payments and I am nearing the end of my contract. I receive Social Security and - - payments which is my only income. I contacted Ford Motor Credit in -/-/- and made a $900.00 payment and advised the nice lady that I would pay at least that monthly in order to satisfy the loan. She told me that a person from her retail department would contact me and try to assist me to get back on tract. Instea... |
Ford Motor Credit Company Consumer loan managing the loan or lease September 10, 2015 - I leased a car from the - - in -, Florida and the manager told me that I could return it at the end of one year and negotiate a different lease with Ford Credit and pointed to - cars in his lot that he stated were returned prior to the end of their lease and just after one year and that it was acceptable to Ford Credit. I returned with my car on month eleven to discuss with the dealership and they referred me back to Ford Credit who informed me that they did not negotiate any leases and the manager had no right to make that statement to me. I returned the car and Ford Credit pursue... |
Ford Motor Credit Company Consumer loan managing the loan or lease July 2, 2015 - After turning in my car, I received a bill that I did not recognize. I called FORD MOTOR company and they said it was for mileage. I offered to pay it on my - credit card, and they said that they do not take -. I made other arrangements to pay. They have been paid in FULL a few years ago and they are still reporting a collection on my credit report with this account being closed in 2009. I also made all the lease payments on time for 36 months due. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease June 11, 2015 - My loan was reported to the credit bureau as past due and I never received a past due notice or call to resolve the issue in a timely matter. I am not a chronic debtor and any reporting to the credit bureau should be communicated in proactive measure. I am disappointed in the service response in trying to resolve this matter. According to the creditor this is their policy and they are not required to inform me of the delinquency. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease June 11, 2015 - After turning in my car, I received a bill that I did not recognize. I called FORD MOTOR company and they said it was for mileage. I offered to pay it on my - credit card, and they said that they do not take -. I made other arrangements to pay. They have been paid in FULL a few years ago and they are still reporting a collection on my credit report with this account being closed in 2009. I also made all the lease payments on time for 36 months due. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease June 3, 2015 - My wife purchased a car from a - dealership in - -, New Jersey. This purchase was financed at the time of the purchase through Ford Motor Credit. The purchase consisted of a down payment with the balance to be paid in monthly installments over a - year term. On the same day financing was set up - we enrolled in automatic ( recurring ) payments from our deposit account. Nevertheless, each month my wife would log on to Ford Motor Credit 's web portal to make each installment payment and effectively overrode the auto-pay function. In the first part of this year we failed to manually m... |
Ford Motor Credit Company Consumer loan managing the loan or lease May 19, 2015 - Jaguar Credit is listing inaccurate information on my - & - Credit Reports. I have written to the credit reporting agencies in an effort to resolve this inaccurate reporting information, but with no success ( Exhibit # - ). Jaguar Credit was listed in my Chapter - Bankruptcy filing dated -/-/2012 ( Exhibit # - ). Jaguar Credit is in violation of federal law and the Fair Credit Reporting Act. ... |
Ford Motor Credit Company Consumer loan managing the loan or lease May 19, 2015 - In 2007 my ex-wife and I -. I had - vehicles under my name which were with Ford Motor Credit as the cosigner, and - - - which I was the primary. The - proceedings lasted almost - years. On the last day of the court proceedings I communicated with both creditors trying to salvage my credit as best I could. Both FMC and - gave me no special treatment, their only advice was to pay both of the accounts in full by the close of the day, and the accounts can be removed from my credit bureau file after - years has past from the first deliquent reporting which was - 2007 f... |
Ford Motor Credit Company Consumer loan managing the loan or lease March 20, 2015 - On -/-/-, we ( - - - - - purchased GAP Coverage from Performance Ford in -, NJ for our new -/-/- - - -. When finance representative from Performance Ford sold us the GAP Coverage, he suggested to keep it for - year and then cancel the GAP Coverage in -/-/-. The primary reasoning for keeping the GAP Coverage for - year was that the market value of our car will be closer to the loan amount after the end of first year, in which case the GAP Coverage wo n't be required. As agreed per our discussion at the time of car purchase, in -, we called Perf... |