Review and analysis of over 585 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 585 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 585 consumer complaints against JPMorgan Chase, 23% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 99% were processed in a timely manner. 10% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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JPMorgan Chase Credit card identity theft / fraud / embezzlement December 19, 2015 - My chase saphire card has been compromised and there is delay in receiving the card when I inquired about them they put me through secuirty team after a wait of 60 mins and spoke to a security team manager named - ''. I complained to him that his previous agent did n't handle the call well and I was wondering about the new card but he does n't seems to be caring about my complaint and did n't offer any good will gesture. My card arrived next day and I could n't activate the card when I called them again they put to the security team again after 30 mins wait time. Unfortunately I again need ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement December 18, 2015 - Chase - is reporting on my credit file. This account is not mine. I was a victim of Identity Theft. I have provided an Identity Theft Complaint and Affidavit and Police Report to Chase Bank and still have not gotten this account resolved and deleted off my credit file. I have also disputed this with the bureaus and Chase is saying that this account is valid which is incorrect. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement December 12, 2015 - I asked for a bid from a company via email for transfer of a group of - people, about - miles from a city to the start of the trail. I received a bid via email for the transfer of $590.00 each way. When I received the - bill the charge was $2000.00. I disputed the bill with -. When - rejected my dispute I asked for a copy of the merchants reply to the dispute. The merchant had changed the price from $590.00 to $950.00 each way and added extra charges without ever informing that he had changed the prices and was going to add extra charges. There was no contract. When I tr... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 28, 2015 - There were checks deposited into my account through an ATM. Each check was worth between $ -- $650.00. - checks were deposited. As soon as they were deposited, they were immediately withdrawn from my account through an ATM. The checks were then returned, and then my account was overdraft and charged $12.00 for each returned check. I filed a claim with the bank, but they denied my claim because they said that I did not file a claim soon enough. The activity started on Tuesday - -, 2015 and I filed the claim on Thursday - -, 2015. My account is now at - $7000.00. I live i... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 18, 2015 - Chase - - - card allowed a thief to change my password, address, and request/receive a replacement card to another state overnight. Closed that acct, opened another - and in - days the thief had made a change of address on the new card. Closed account completely. This all took place from - -.Thursday - thru Tuesday -/-/15. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 17, 2015 - I have been a victim of fraud and I have contacted the companies involved in this and they are removing the affected accounts from my credit. however I have contacted chase bank usa na they have listed - credit card accounts with different numbers and amounts same time frame I had - card with them that was closed during the divorce in 2007. I have tried to contact them both by phone and by mail and I received - response by mail saying that the accounts will stay. I have placed a extended fraud alert on all - reporting agencies and have disputed this account as fraud with the report... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 14, 2015 - Chase has left fraud in my account for a number of years, and charging interest on a balance that started over $30000.00. Chase has profited an estimated $15000.00 on the fraud to date. " Crime has paid for Chase '' is a true statement in this case. Chase has treated this like a legal settlement, offering a fraction of the amount so we do not end up litigating it. We would have money to litigate it if we were not paying the interest every month and risk Chase damaging my credit due to stopping payments on the fraud they continue to report on my credit for nearly three years now. The merc... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 5, 2015 - My Chase Hyatt credit card was stolen and fraudulently charged. While on vacation in -, - on -/-/15 at approximately - after paying for and receiving a massage the masseuse left the room and - men entered. - stood at the door while the other - men surrounded me. - of them told me to sit down and when I tried to leave was punched. First they wanted my hotel key card then I was told to empty my pockets onto the table. - of them took my wallet left the room then returned with - credit card bills for me to sign. I stood up and was hit again. I was told if I did n... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 5, 2015 - When in - -, I went with colleagues to a merchant who sells jewelry. We have previously been there during a trip a couple of years prior and one of my colleagues has been there many times of many years. I looked at some items to potentially purchase and decided to buy a couple of things, as did my colleagues. The invoice from the merchant was hand written and was in - - Dollars and then there was a section that was converted to USD. The primary owner, -, who was assisting us, and many others, was back and forth in effort to help many people. We were in the store about 2-3 hours ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement November 3, 2015 - Chase JPMorgan needs to correct any late notices on cc due to they were the ones to delay and failed to cooperate. See attachment. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement October 21, 2015 - I was a victim of identity theft/fraud. Without my knowledge, all of my accounts were compromised at some point. By the time it was brought to my attention the damage was done and the account was sold. I reached out to -, - - - , - and provided the sufficient documentation they needed in order to conduct their investigation. their investigation has been completed and they stated that I 'm no longer responsible for this debt due to fraud and has deleted this account from my credit report. They also advised me to reach out to - to have them remove this account as well so I did ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement October 14, 2015 - On -/-/2014 someone forge my name for $10000.00 on a check from a Chase Credit Card. This person deposited the check into her account at the bank she works at - - Bank, - -, FL ). I did not know about this until -/-/- when I was hit with a Balance Transfer Fee by Chase Bank. Filed a Fraud complaint with Chase Bank and they stated that this is NOT Fraud. Chase Bank refunded me the Balance Transfer Fee and later recharge me. Both Banks Chase and - refused to acknowledge that this was Fraud. This is Fraud under United States - - - -, - and -. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement October 7, 2015 - I have notified Chase in 2014 making them aware that an account was fraudulent and submitted the fraud form to them- they closed the account but is yet to remove it from my credit report upon multiple requests and I am now being denied mortgages due to Chase - incompetence. I have filed a police report, FCC Complaint and they will not remove due to an alleged application they have from me. I told them I have never signed an application and I can not get them to remove the account. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement October 7, 2015 - I have been fighting a fraudulent charge with chase since -/-/- and finally after a year of getting the run around and documenting every phone call and transfer to different departments I sent the below letter with still no resolution. - - -/-/-- - - - -, - -Chase Bank Fraud Department-.- -, - -Chase Card # closed card - - - - member since -/-/-Dear Sir or Madam : I am writing to dispute a fraudulent charge of $5700.00 on my account, and posted on between -/-/--/-/-. I am a victim of identity theft, and I did... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement September 25, 2015 - I mailed payment in time as soon as I got the statement JPM Chase claims to have gotten it 5 days late now there charging - dollars in fees for - dollars and claiming frauadently they got it late.this not fair this is highway robbery. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement September 23, 2015 - I applied for and received a - - CHASE card recently. Yesterday I opened the envelope that held my new card. I then called to activate it and was told that someone made a charge on my card a couple of weeks ago. They told me that they would cancel the card I was holding and send a new card with a new number. I am appalled! How can someone find my credit card information before I 've even opened the envelope and activated the card? This is obviously an issue with - - CHASE. My information leaked out on their end and I am afraid to do business with them. How is it possible that my ca... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement September 22, 2015 - We routinely order a Chase Visa card for our each of our new employees. They were ordered online at Chase.Com. For the past 5 years, the online order screen at Chase.Com requested the new employees name and social security number. The new credit cards would arrive within a few days at our corporate offices. We would then activate the cards and immediately go online at Chase.Com and set a spending limit. The cards would then be distributed to our new employees. About 60 days ago, I went online at Chase.Com to order - new employee cards. I was surprised to see a change in the ordering screen ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement September 16, 2015 - hello ive recently put myself in a very stressful situation for no reason. i thought i got frauded by a company called - for $1900.00 on -/-/2015. turns out i do remember talking to them, those sneaky - tried to sell my timeshare. i thought that i didnt realize the charge so called into fraud department of chase and said so, and i thought nothing was being done until i got a letter saying they were doing an investigation. i called into chase acouple times and never got anybody real after the initial call and i just wanted to tell them that IT WAS NOT FRAUD, as matter of fact i rememb... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement July 10, 2015 - chase.com website has the option to dispute charges made un-authorized on credit card accounts, it says there that they will close the card and replace it with a new one ... which is not true because I did n't get a replacement and they never close the credit card. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement July 2, 2015 - On - - 2015, JP Morgan Chase sent me a text alert about potential fraud on - of my credit cards. They asked if I had used this card at a computer store for - amount of $.00 and I replied 'no '. I then called JP Morgan Chase and spoke with a representative. They advised they were closing my account and would send me a new card in its place. Now, what 's important to note here is I have not used this card in easily 1 year. However, I assumed maybe a store I had used this card at in the past, experienced a data breach and said store retained my credit card information for - amount of t... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement July 2, 2015 - On or about -/-/-, I called the Chase Fraud Department for an update of my pending fraud case involving my Chase Freedom credit card account. The Chase officer had declared telephonically that all - charges were determined as Unauthorized and/or Fraudulent, and that these charges were going to be credited back to my account. Moreover, and a check for over payment from Chase would be mailed. The Chase officer stated all charges identified as - '' ( - ) dating back to -/-/- were determined to be unauthorized charges by -. I was then instructed to discontinue sending monthl... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement June 29, 2015 - Over the last several months after seeing a new account listed on my credit file I contact Chase Bank only to be informed that I had opened a charge account in 2008. I notified their offices along with the credit bureaus only to be told the account in question was sold and they no longer have record. I then provided them with a copy of a law enforcement report and affidavit only be told that was not sufficient. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement June 19, 2015 - I believe my credit card was used fraudulently. I do n't understand how the card was used since it did not leave the cardholder 's possession. The card company did not provide copies of every charge. Dates and times of many charges could not have been made by the card holder. - or more copies of receipts clearly show a signature that is not of the card holder. I believe the pattern of charges are consistent with obvious fraud. At no time did the card company contact me and question or ask about the charges. The charges exceeded the indicated credit limit and the card company allowed them an... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement June 17, 2015 - Chase changed the credit limit on the account ending in - in - - after stating that this account ending in - should have been deleted from my credit file during an investigation by the OCC in -/-/-. Yet, this account, which is my original Chase account opened in -/-/- is still being reported as open and active as it should be, but was hidden from me until - - when I called Chase as to why they reported - accounts when I only had -, Chase admitted they had mirrored my original account ending in - and would send me a letter and an apology. Instead Chase told ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement May 28, 2015 - As a result of of my complaint to your office with a complaint case number : -, Chase did not fully comply to providing me all the credit it overcharged me nor did it provide me the reason while it reported me as a charged off account with discrepancy in what it stated I owed and the Stated Charged Off Amount ''. as I was trying to work with Chase, while paying as agreed to get to a number that we can both agreed on until there was an impasse. Chase in - then provided me with a - with inaccurate number as a charged off amount, knowing that I must report it as income with the IRS. Unk... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement May 22, 2015 - A property has an insurance for flood that is paid by the escrow account from the bank. I asked for an estimate from another co -, they asked me for the credit card and charged $1000.00 that was not authorized, since it was already paid to - ( - ) which had the policy from the previous years, and paid from the escrow account as before. I had tried to reverse the charge for several months without success with the Chase Card, despite explanations and papers send to them, they do not do it. What is a misappropriation of funds by Chase and - -, plus Chase benefits for charging, il... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement May 20, 2015 - - separate charges of around $ - were charged to my Chase - - card around - EST from a foreign country with the description as - - , - - - - . I received an email from Chase 's Fraud Group and confirmed that the charges were not mine, and then called Chase 's Fraud group directly to make sure the card was cancelled. Chase was not able to tell me exactly how they got my CC # but I would like to learn as much as possible so I can change my behavior ( if it was my fault and prevent future thefts from happening ). ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement May 19, 2015 - I found fraudulent activity on my credit report in -, 2015. I disputed the information with the - credit bureaus and filed a fraud alert. I also called the - creditors to report the fraud. ( Chase, -, and - -. ) The companies said the accounts were being closed due to fraudulent activity. I have never heard anything else back from them. I have tried to call back and am unable to reach anyone with a record of my dispute. The fraudulent activity is still being reported to all - credit bureaus and I have tried to dispute this information again. The companies ( -, -, and... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement May 2, 2015 - We were contacted by Chase that they suspected credit card fraud on our card for $5.00. We verified the other purchases by could n't verify that one that they stated originated from -. Our credit card was immediately stopped and they mailed a new credit card to us. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement April 22, 2015 - I received a call from an online store called The - -, asking me to confirm my purchase. I told them it was not mine, yet they had all of my credit card information. They canceled the order, confirmation # - for $490.00. They have an email address ( not mine ) and an alternate address in California for the items to be shipped to. They said that information could only be obtained by law enforcement via their fax. # - - - - - - -. I filed a police report also # - with. - -, - - - -. I -. I also contacted my bank, Chase Bank, who issued the ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement April 12, 2015 - I do not know what this account is this account does not belong to me it was opened up as a result of my identity being stolen .. and needs to be removed ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement April 9, 2015 - We had fraud in our office and money was stolen and accounts were taken out that we personally did not nor signed to open. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement April 3, 2015 - I have fraudulent activity on my Chase credit card. I reached out to them for help & they denied to help me. I hired an investigator to assist me who understands the banks rules & regulations. We sent the information to Chase Executive Offices for help & they sent a letter saying they still cant help me to return my money. We have documents showing the merchant is fraudulent & has been banned from - Continents for fraud against U.S. consumers. I am a - & a military vet. We wouls appreciate if you can assist in my case. We have all the documents to provide to you for proof of fraud. ... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement April 3, 2015 - There were - unauthorized charges on my chase credit card account. I contacted Chase and initially they credited my account while they were doing their investigation. Later after about 2 months they told me that the charges were valid and charged my account. But I have told them over and over the charges were not mine and I never authorized the charges. The person who made the charges has a totally different name, living in a different state! I do n't know the person, I never authorized the person and I have no idea how that person used my Chase account number to subscribe to -! Since -... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement April 1, 2015 - On - -, 2014 I noticed that I had been unexpectedly charged by a fitness facility, - -, in - - CA. I had entered into a contract on - -, 2014 with that company that I was told was a - time annual fee of $190.00. After several attempts to contact the company about the - $190.00 charge with no response I flagged the charge as fraud. What proceeded was a very lengthy process of Chase allegedly investigating and then reversing the $390.00 charges in favor of the vendor. I reported the fraud to the Economic Crimes Division of the - - Attorney General 's Off... |
JPMorgan Chase Credit card identity theft / fraud / embezzlement March 24, 2015 - I am currently In the - and my sensitive information stolen out of my vehicle - of 2013. I was attempting to purchase a house and saw I had a chase credit card on my credit. I contacted chase and disputed the card under the grounds of I never received or owned a chase credit card. They proceeded to do the investigation and said that I was responsible for covering the charges. I currently have talked to multiple people in their chain of command and they all say I am responsible. I notifed them that my debit cards and my whole wallet was stolen with my social security card and all. They st... |