JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Identity theft / Fraud / Embezzlement Pennsylvania

My Chase Hyatt credit card was stolen and fraudulently charged. While on vacation in -, - on -/-/15 at approximately - after paying for and receiving a massage the masseuse left the room and - men entered. - stood at the door while the other - men surrounded me. - of them told me to sit down and when I tried to leave was punched. First they wanted my hotel key card then I was told to empty my pockets onto the table. - of them took my wallet left the room then returned with - credit card bills for me to sign. I stood up and was hit again. I was told if I did n't sign they would hurt me. - was on my Chase Hyatt credit card for $3200.00 the other was on my - - debit card for $1600.00. They then told me that if I said anything to anyone they would come to my hotel,


massage. Although shaken up and afraid they would make good on their threats I decided to file a police report, ( see attached PDF # - ). Immediately after the incident I received a Chase Fraud Alert for $3200.00 by email ( see attached PDF # - ) and called their fraud department to confirm that a fraudulent charge had occurred. The charge was removed. The representative told me it was from a shoe shop and joked, " That 's a lot of shoes ''. Two weeks later I received a form to fill out to explain what had happened which I filled out and sent back along with a copy of the police report. I 've researched this and my assailants were the - -. Here is the scam explained. It is scam # - - -/Here is an undercover video showing what happens, - This is pretty much what happened to me except that - guys entered the room and -. I have a - if needed. I refused to take my cargo shorts off during the massage because I had my wallet and passport on me and did n't feel comfortable. Attached is a PDF file of the phone and mail correspondence for the last five months, ( see attached PDF files # - and - ). After 3 months Chase Fraud sent a letter ( see attached PDF # - ), that they decided it was n't fraud because I signed the credit card receipt? It 's disingenuous to say that after I had told them 3 months earlier that I was forced to sign it. They then transferred it to the Disputes Department which took another month of investigating. Disputes received a sales slip with a fraudulent signature ( see attached PDF # - ) but still considered it a valid transaction. I paid the $3200.00 ( I was originally charged $3200.00 so why the increase? ) reinstated charge due on -/-/2015 to keep my good credit intact. On -/-/2015 I received a letter ( see attached PDF # - ) from Chase informing me that they had contacted the all - credit reporting agencies to inform them that I disagree with the outcome of the dispute. Is this common practice? I was never in default and paid before it was due but my credit score has dropped - points from - to -? I have n't opened any new lines of credit. ( See attached PDF # - - Over the last 5 months the charge has been removed and reinstated - times. I 've been bounced between - different representatives. As asked, I 've sent them the police report - times but when I asked if they had translated it from - I was told no, they never translated it. What exactly was investigated for 3 month to decide that I signed the receipts? Something that I had told them 3 months earlier when it happened! This has been very stressful for me. I 've been anxious and at times it has affected my sleep. It should have never taken this long.