JPMorgan Chase Credit Card Complaint

Identity theft / Fraud / Embezzlement

JPMorgan Chase Credit card department,

Identity theft / Fraud / Embezzlement North Carolina

I found fraudulent activity on my credit report in -, 2015. I disputed the information with the - credit bureaus and filed a fraud alert. I also called the - creditors to report the fraud. ( Chase, -, and - -. ) The companies said the accounts were being closed due to fraudulent activity. I have never heard anything else back from them. I have tried to call back and am unable to reach anyone with a record of my dispute. The fraudulent activity is still being reported to all - credit bureaus and I have tried to dispute this information again. The companies ( -, -, and - ) do not investigate the fraudulent activity. They call the creditors to verify it is my account and then close my dispute. They are not investigating the fraudulent charges on my account. I have not made any purchases on these accounts. ( Chase, -, - - ) nor any payments. My credit file shows payments being made on these accounts as well, and I have checked my banks statements for the last two years and have not made any payments on any of these accounts. I received - transaction history report from chase which was about - pages long and I did not make any of the purchases on the report. I have not heard anything else from any company.

JPMorgan Chase customer in North Carolina
May 19, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase handled their complaint

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseIdentity theft / Fraud / Embezzlement0.2%68.7%9.7%6.0%4.4%10.8%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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