Review and analysis of over 49 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 49 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 49 consumer complaints against Wells Fargo & Company, 14% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 80% were processed in a timely manner. 8% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Wells Fargo & Company Credit card identity theft / fraud / embezzlement April 4, 2017 - My Wells Fargo banker suggested me to apply for a secured credit card and told me there would be no annual fee for the card. I thought it would be a good idea to start building credits considering I am about to - college. Until a week later after I got approved. I was charged $25.00 annual fee on my account. I called my banker and asked about the fee. He claimed that he thought there would not be any annual fee, and since I already got approved, there is nothing he could do about it. I am now not only obligated to pay the fee but also stuck with a credit card which I would not have wanted... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement March 10, 2017 - On or about the -/-/- I paid off a retail account I had with Wells Fargo Bank, the bank in return closed the account which they should have. Several days later there was a new retail account opened in my name by wells Fargo Bank for - dollars without my knowledge or consent. I contacted wells Fargo and spoke to a representative from their retail department who told me that the personal information I provided did n't match what they had for my date of birth and she updated it. I asked her who opened the account and she said it was so I could shop with their approved merchants and could ... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement March 6, 2017 - Back in 2014 I applied for a college credit card while I was attending - University in - New Mexico. The card was mailed to my old home address in - New Mexico. I never got possession or activated the card. Within a few days it gathered a bunch of charges on the account that were not authorized because I had never even received the card. I called wells fargo to report the card stolen the cancelled the card but never got back to me about the charges.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 28, 2017 - I was a personal assistant to -. - had a checking account with Wells Fargo. He and I went to a Wells Fargo branch and opened a bill payment account attached to his checking account for me to pay bills. At that time, the banker asked if we wanted a credit card attached to this account. - said yes. When the first bill was received, I became aware that the credit card was issued in my name only. - was not on it anywhere. He had charged on the account. Now I do n't work for him and I am stuck with the bill. He has no access to it or does not receive billings. I have tried to straighten... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 28, 2017 - I received a wells Fargo credit card that I never applied for. Credit line - dollars. I am in the process of trying to pay off all my debt I sure did n't ask, or need this.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 27, 2017 - Since -/-/-, I have been trying to solve credit fraudulent charges on my wells Fargo credit card, in the amount of over $4000.00, in which I did not make, nor authorized anyone to do so. Nor did I ever told anyone at wells Fargo the CV Code on the back of the e card, because, I did not have the card in my possession. I have spoken to every one there from the executive office to the fraud dept., claims dept., and so on, yet the only credit back about $900.00, not the entire about of fraudulent charges of over $4000.00, as requested on -/-/-, claimer taker by the name of " - '... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 2, 2017 - I recently noticed fraudulent charges on my credit card and imediately reported it to Wels Fargo, whom I bank with. I have subsequently canceled and had a new credit card submited to me. Here is the old credit card number-. This card was used for online subscriptions of some type. I have a spread shet with the dates and the amounts. Threcompanies, -, - and -. They have puled for a total of $-. Al 3 of these companies apear to be the exact same company when I researched them. I do have a spreadshet of al of the dates and the amounts that each company puled from me... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement January 21, 2017 - After reviewing my credit report and noticed a delinquent account that I do not recognize this account. It apparently is a result of identity theft and needs to be removed asap.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement January 17, 2017 - I was enrolled in credit defense at Wells Fargo and i never signed up for it. I was charged - since - - I think. I am only able to access my credit card statements for - and - and i added those charges to be -. I then called Wells Fargo and they told me i was charged the $1100.00 I have requested them send me that information so i have it and also i have requested all my credit card statements to be mailed to me but it will take -7 business days. I have filled a complainant with wells fargo but they said they will get back to me in writing in the next 10 days and i do no... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement November 30, 2016 - Wells fargo failed to close accounts I had closed 15 years ago and they claim someone charged $1000.00 worth of - on a card I closed years ago, I do n't even have an -, and they put this on my credit report. Firstly it 's a fraudulent charge I never did. Secondly that card should have been closed anyway. I have not had anything to do with WF since the bailout. Please help my get them out of my life Completely.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement November 21, 2016 - In 2007 I opened a bank account at the age of - with wells fargo. I was constantly badgered about opening a credit card account by bank tellers but always declined. Later that year I accidently overdrew my account with a purchase but quickly added money to my account. Without my knowledge a credit card account had been opened in my name with wells fargo and an automatic overdraft protection transfer was made from this line of credit without my knowledge. I never received a credit card in the mail, I never heard mention of it, and I never saw a tab from a credit account on my online banking.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement October 31, 2016 - I filed -/-/2016 complaint # - and i want to place the second false/fraud/lies on what took place by wellsfargo bank personnel claims/fraud dept. and will attach proof of statements. - thing must be clear wellsfargo deleted all of these item but thank - i was able to print some of them. 1- - - transfer on account - that was closed on -/-/2016 you have proof from the letter dated -/-/2016 by credit card - that I attached yesterday. 2-I was able to print on -/-/- statement that showed the over the limit amount created by wells fargo bank as cash ... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement October 28, 2016 - I keep receiving a credit card statement from Wells fargo for a credit card that i never opened with them. I spoke to them and told them that i never opened this account ; they closed the first account and opened a new one and transferred the balance tot he new account.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement October 19, 2016 - In - I opened a business checking account for a - ; - -, -. with Wells Fargo Bank. Afterwards the bank sent my business manager a credit card with his name and the name of the - written on it. I was, at that time, a stockholder in the - and my manager had made almost - - on a - deal he was involved in- a one time thing. When he received the credit card he thought the bank was " kissing - '' and sent an unsolicited card because of the amount of money the - had made. My manager lived - hours away from me and makes all the decisions, ran the entire business ... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement October 18, 2016 - I am a victim of fraud by Wells Fargo Bank. My account ending in - was supposed to be a Saving account and then it was turned to a credit card. The representative told me that it would be treated as a Saving Account. Instead I received a Master Card in the mail with a 15 percent APR. After reviewing the recent scandal with accounts, I am too a victim of fraud. My APR is now 25 percent and this is not what I initially was informed my $5000.00 would be used for. I would like to be included in any lawsuit pending against Wells Fargo and I have closed this account. Additionally, Wells Fargo r... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement October 12, 2016 - Paid the amount agreed. Contacted the company they said I honored our agreement but the have - to report this to the credit bureau.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement October 7, 2016 - account was used under my name and wells fargo seems to be unwilling to get it taken care of ... charged me fees and made me make payments ... also continue to report to credit bureaus ... i 'm even wondering if I even applied for it after all the information that has come to light ... they will not asset or even listen.. they need to be investigated and find millions I know Im not the only - to be singled out for them to be able to bill fees and take advantage... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 30, 2016 - I have been fighting for a long time to have this fraud account remove from all - credit bureau.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 28, 2016 - -/-/2015 I wanted to rebuild my credit so I contacted my banker at Wells Fargo by phone and asked him what are my options to help me achieve the goal. He told me my best option will be to open a secured card with wells fargo and within a year of opening I will be graduated to their unsecured card and have my collateral returned to me. All this sounded good to me and I agreed to put a collateral of $300.00 down to get a credit limit of $300.00. The card was working fine and I thought I might change my limit to $600.00 so I put an additional $300.00 for collateral for a credit increase... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 28, 2016 - I have been review my credit report and came across an account from Wells Fargo that is not mine. I called Wells Fargo and would not provide any information of that account to me. This account is not mine and should be removed from my credit reports.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 25, 2016 - On -/-/- I was scheduled to close on a home and when the title company pulled a New Mexico public record I was informed of a judgement against me in the - judicial court of NM from Wells Fargo for a credit card opened in -/-/-. I Immediately called Wells Fargo to let them know this was not my debt and asked how can I get this resolved since I was supposed to be closing on a home and had already given notice on our current residence. Under direct pressure I asked if they would accept $1600.00 so I could close on my home and I was given a settlement of $2900.00 to have the judge... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 22, 2016 - I had a Security system placed in y home 5 years ago with - - security. I told sales rep I was not wanting a Credit card he was trying to sell. He told me that fine, however sign her for alarm system. Apparently a Credit Card with a limit of $7500.00 was opened under my name with Wells Fargo. I never used it and it still shows on my Credit Report. I think - - - should also be looked at for opening fraudulent credit cards.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 22, 2016 - -Wells Fargo harassed a - and violated both protective orders and his civil rights under the Fair Debt Collection Practices Act -Wells Fargo perpetrated --fraud and financial exploitation by creating a fraudulent line of credit, charged to a senior without his knowledge, understanding or any benefit to him, and then collected from him on it despite his protests -Wells Fargo showed bad faith, taking from -/-/- to -/-/- to " investigate '' the elder-fraud, then stated that there was no fraud, then stated there actually was only when told that an advocate would not waive - -... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 20, 2016 - I was paying my Wells Fargo Visa card in full as they had perpetrated fraud on the account. This has previously been reported to the CFPB. I called the phone number on the back of the Wells Fargo Visa card as the amount that was reported on the statement was apparently incorrect as there was an approximate $42.00 still owed on the card. I explained I was closing the card. Wells Fargo said I could pay directly from my - Bank account. She asked for the account and routing number which I gave her. I checked the Wells Fargo Statement and $9.00 was owed on the card. I called the number on th... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 19, 2016 - My wife purchased a drink at - - on -/-/16. Address is - - - -, - - -. - -. E-ACTLY - minutes later an online charge of $310.00 was made to - -, and an online charge of $1100.00 was made to - in - and another online charge of $320.00 made to - - was Declined by Wells Fargo. So it appears that 15 minutes after my wife purchased a Smoothie there were - online charges made Fraudulently by a store employee who skimmed my credit card number. I have active Fraud cases open with Wells Fargo for these charges. She returned home immed... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 19, 2016 - There is a fraudulent charge on my deceased husbands account. Even though at the time of the charge my husband was not well enough to even sign his own name, the financial institution is insisting this is a legitimate charge. They put me through a lengthy process to become authorized on the account and when I last spoke with the financial institution they told me they could still not help. I have received a letter in response to my last complaint telling me that I needed to call into fraud to report it, but when I did that as instructed they tried to transfer me to the probate department again... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 17, 2016 - Dear - -, I was disappointed to hear that my claim had been rejected and found it personally offensive that 1. It was insinuated that I made a fraudulent claim. 2. Due diligence was not pursued prior to making such claim against me. The vendor which you refused to reimburse my claim for was not contacted even after I had indicated during my claim process had contacted me and asked if the purchases were made by me specifically because the purchases were not consistent with my purchase history/frequency. 3. That the debt was returned to my account without prior notification In addition I... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 16, 2016 - I had a failure in one of my old HVAC units and I visited with the contractor who fixed it about getting a new system. When I did he told me they had a special 0 % financing for 36 months offer through Wells Fargo. I said that would be great let 's go ahead and do that. So the contact said well let 's see if you are approved for the 0 % financing. So we submitted information online to see if I would be approved fort he amount I needed to replace the units. I was not and that was the end of it. I told him to work on a way to get me approved for the whole amount or he would just have to wait til... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 15, 2016 - Wells Fargo has a credit card on my credit report that I never open. It says I open a credit card in - - but I never had a credit card through Wells Fargo. But I have had a auto Loan with them open in -. I reported this to the credit bureau in - but they failed to remove it from my credit report.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 13, 2016 - To Whom It May Concern : I am currently a 20 year old in my second year -. I set up a credit card in my name last year along with assistance from my parents in order to establish a good line of credit for the future. I used it only for small transactions, always paid the bills on time, and had an excellent credit score within my first year of use. My parents, - and - -, are lifelong users of Wells Fargo. I am currently in the process of appealing the decision that Wells Fargo made to deny my fraud claim of $14000.00, because they cited that because they could see that the chip wa... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 13, 2016 - Well for starters its not a credit card but it is a debit card. Now that that 's out of the way ; I was gone out of state for 2 months to attend basic military training ( - - - - - 2016 to be exact ). There was a withdrawal from my account of $900.00 on - - 2016 in -, NC. Once I found out I immediately informed my bank about the situation. They put the temporary credit back on there and began the case. Since I was in basic I had no way to communicate with them again until I returned home. On - - 2016 I received a letter stating they denied my claim. They deducte... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 13, 2016 - I was surprised when i received the unwanted credit card out of blue which i did not even apply for it. I thought it was because of my good credit score which I have always kept intact and started using it. One fine day when I came back from my vacation it was all used of and it went to collections by my surprise and I have reached out the bankers to get help and they made me pay some minimal amount to get me on track. It did seriously affect my credit score.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 13, 2016 - I just learned of the Wells Fargo fraud of credit cards when I heard Senator - speak and read comments on - - -. In -/-/- I went to the Wells Fargo - Nevada branch to report a Wells Fargo Credit Card on my - credit reports ( -, -, and - ) in the amount $7700.00. The Wells Fargo employee said " you will have to handle this yourself. It happened to me too. '' I said " are you telling me Wells Fargo Bank does not care that someone is using their name to issue credit cards and stealing money ruining people 's credit rating? '' " No. '' I am furious over this and w... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 11, 2016 - I was hoping WELLS FARGO would have come its sense and realize that it 's calling ME, the card holder, the consumer and customer a liar. But in essence, knowing full well all the issue we had with identity theft and precautions we need to now take, and knowing full well WELLS FARGO made well over $350.00 just in 3 months of over 12 months I had the card. I did not complain about the $10.00 atm charge you charged me every time I used the card or your high interest rates. And I was never late once with my bill. Not to mention I can show with phone records and emails how many times I had to c... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 10, 2016 - wells fargo allowed my at that time wife to obtain a credit card in my name with a credit limit of $6000.00 and account ended up with a balance of $8800.00. this has had a bad effect on my credit for 10 years helped cause me to lose the ability to change mortgage companies, get refinance and continued to raise my mortgage payment knowing I was stuck in that position with their company.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement August 29, 2016 - I originally submitted a fraud claim with Wells Fargo bank in - of 2016. Wells Fargo denied my claim because they said that I continued to pay my bill so the charge was valid. I had never heard of the company, and I pay my bills on time, so I let them know that I had never had any interaction with the company in question. The denied me again. After the second denial, I asked reached out to the Consumer Financial Protection Bureau. Wells Fargo responded and said that I should contact the company directly and when I have more evidence, that I should furnish them with it. I did contact the mer... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement August 23, 2016 - -/-/2016 I was the victim of credit card fraud. I was put into contact with a computer service company by - after I could not access my email account. My password stopped working and my recovery email was long since deleted. The company ( who I did not get a name for ) offered to get me into my - account and delete it, per my request, for $99.00. I paid them and gave them remote access of my computer. I watched them do some programing on my computer that I did not really understand, when they finished they claimed that my account was deleted and in a couple of days it would be gone f... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement August 16, 2016 - I was attempting to finish getting my late husband 's affairs in order when I noticed a fraudulent charge on our old account. After going through an extended process with Wells Fargo for them to even speak with me about the account, I was told that because he did not file a police report immediately after the fraud there was nothing they could do. This happened near the end of his life when he was unable to even sign his own name, let alone file a police report. I have told them that I am happy to file a police report but they have told me this does not matter, I only wish they follow the laws... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement August 8, 2016 - This situation is not over until I get paid, I love how WELLS FARGO sends fraud proof to consumerfinance.gov thinking they can take my rights away, I HAVE PROOF OF THEIR illegal activity and the fact they would not call me to talk about this they sent some shady mail to me that was full of worthless repent and even proved I am right, there are many many issues other ones I can right here as I have not enough room. I was hoping WELLS FARGO would have come its sense and realize that it 's calling ME, the card holder, the consumer and customer a liar. But in essence, knowing full well all the iss... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement July 24, 2016 - WF CRD SVC ACCOUNT NUMBERs : - -/-/- - - -, - -, IA - Phone : - ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting ... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement July 18, 2016 - I disputed negative accounts and inquiries through all - credit bureaus and the information still remains on my credit report. I even submitted my police report and affidavit showing that I am a victim of identity theft and the negative information was still not removed.... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement June 26, 2016 - - - - -, 2016 - - - - - - -, CA - To whom it may concern, The morning of - -, 2016 I had walked into the Wells Fargo located at - - - -, - -, CA - for an appointment with a Personal Banker by the name of - -. The intention of the meeting was to open up a business checking account and submit an application for a Home Equity Line of Credit. This intention was discussed in advance via e-mails and phone calls. During the meeting, I had let - know of my current job position as a Credit Risk Analyst at - - -. I had als... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement June 22, 2016 - Hello, I am retired, and I recently had some trouble with my credit card. My husband and I are getting older, we are both -. We recently hired someone to go over our finances, because at our age it is very hard for us to keep track of everything. Anyway our financial advisor went over our books and he asked us about some transactions that stood out and most of them we knew what they were, but one company we did not know. Our financial advisor researched the company and said that he was very skeptical of the company. When he called them they had no records for us and could n't tell us what e... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement June 13, 2016 - In - of - my financial advisor noticed a charge on my Wells Fargo - statement from a company that I had never done business with. The name of that company was - - - -, out of - AZ. At that point I did some research on the merchant to find out why they had charged my card, because I have no record of doing business with this company. They charged me $3900.00 on -/-/-. So I went on the internet and looked up their company info. I found a number for them and when they answered they answered the phone as In Compliance Services. I asked if I had the right number f... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement May 23, 2016 - On -/-/2016 I submitted a notarized affidavit of fraudulent transaction to Wells Fargo for charges that I never made or authorized. Wells Fargo allege they did an investigation and said no fraud occurred despite - letters from myself stating such and the fact that the bank the money they said the money was forward to I do not have an account. I have forward a police report, notarized affidavit through the FTC, and they refuse to adhere to the Consumer Protection Act and the Fair Credit Reporting Act under the FTC. In - certified letters and - phone conversation to Wells Fargo Un... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement May 5, 2016 - I experienced identity theft and notified Wells Fargo, - -, -, - and -. They have reported to the credit reporting services that upon investigation, they had decided that I was in serious delinquency even though they knew about the identity theft. After notifying them of the theft, the thief was able to open a credit card at Wells Fargo under my name and rack up additional debt. I immediately informed them that I did not open this card and had they looked at my account, they would 've been able to identify the continued identity theft. Instead, they took more than $6000.00 out... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 24, 2016 - I received a credit card I had not applied for and a bill for purchases on that card that I did not make. ... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 19, 2016 - I wanted to refinance my property and noticed that my identity was stolen and used to open a fraudulent account under my name without my knowledge. I am a victim of identity theft. I filed a police report at - Police Department in California. I contacted with the credit bureaus and sent them Identity Theft Affidavit and Police Report. The credit bureaus removed the fraudulent account, but after a month I 've got a letter from - credit bureau that they re-inserted the following fraudulent account : Wells Fargo Bank - account no : -. I again contacted with - to find out why they re-i... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement February 17, 2016 - Our Wells Fargo ( WF ) Visa experienced some $ - in unauthorized charges. Reported these to WF and removed the charges, but a couple of weeks later all of the charges reappeared as WF sided with the merchants to reinstate the charges. WF discovered that fraudulent charges led to some email address that is not mine, to some address over - miles away from me that is not mine, and that someone verified one of the charges using a - - phone number that someone had hacked into so anyone could have made that call. I mailed to Wells Fargo Fraud Claims " Reconsideration '' department today ... |