Wells Fargo & Company Credit card department,
Identity theft / Fraud / Embezzlement Pennsylvania
I was attempting to finish getting my late husband 's affairs in order when I noticed a fraudulent charge on our old account. After going through an extended process with Wells Fargo for them to even speak with me about the account, I was told that because he did not file a police report immediately after the fraud there was nothing they could do. This happened near the end of his life when he was unable to even sign his own name, let alone file a police report. I have told them that I am happy to file a police report but they have told me this does not matter, I only wish they follow the laws pertaining to fraud.
Wells Fargo & Company customer in Pennsylvania
Aug 16, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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