Wells Fargo & Company Credit Card Complaint

Identity theft / Fraud / Embezzlement

Wells Fargo & Company Credit card department,

Identity theft / Fraud / Embezzlement North Carolina

Well for starters its not a credit card but it is a debit card. Now that that 's out of the way ; I was gone out of state for 2 months to attend basic military training ( - - - - - 2016 to be exact ). There was a withdrawal from my account of $900.00 on - - 2016 in -, NC. Once I found out I immediately informed my bank about the situation. They put the temporary credit back on there and began the case. Since I was in basic I had no way to communicate with them again until I returned home. On - - 2016 I received a letter stating they denied my claim. They deducted the $900.00 out of my account this morning and now I 'm in the negatives. I see why they do n't believe me but I do have proof of me being in the other state and not in the state where the money was taken out from. Honestly I feel like the company is horrible for letting something let this happen in the beginning. I have no clue to how they got the money without a problem.

Wells Fargo & Company customer in North Carolina
Sep 13, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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