Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Identity theft / Fraud / Embezzlement New York

In - of - my financial advisor noticed a charge on my Wells Fargo - statement from a company that I had never done business with. The name of that company was - - - -, out of - AZ. At that point I did some research on the merchant to find out why they had charged my card, because I have no record of doing business with this company. They charged me $3900.00 on -/-/-. So I went on the internet and looked up their company info. I found a number for them and when they answered they answered the phone as In Compliance Services. I asked if I had the right number for - - - and they said yes, it 's the parent company. Then I asked if they could provide me with a invoice for services rendered on my card on the date of -/-/-, and why they would have charged me. They put me on hold and forwarded my call to another young lady who said she was in charge of billing. I explained to her that I had an erroneous charge on my card and that I 'd like to get some more information on what services they provided me and some paper work or an invoice for services rendered. She told me that she could not. At that point I called my Credit card company, Wells Fargo, with my financial advisor on -/-/-. They told me that they have a $0.00 fraud liability protection clause. I explained to them that I had no business with this company and was not sure how they got my information but I would like to file a fraud claim against this company. Wells Fargo filed the claim, however they denied my claim because they said since I paid my bill authorized the charge. They told me that I could file for reconsideration, so I did. However, they denied that claim as well.