Review and analysis of over 59 complaints against Citibank
Citibank consumers have reported over 59 official complaints related to Privacy. Out of the 59 consumer complaints against Citibank, 29% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 98% were processed in a timely manner. 8% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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February 5, 2017 - I suspect that Citibank from which I have a credit card, shares my credit card transaction data with 3rd party vendors. After shopping with my Citi MasterCard, I see on my - feed advertisements on products and services that are similar to what I just purchased using my credit card. For example, when I bought an indoor TV antenna from -, I saw an ad on - within an hour for a similar TV antenna. Another example is when I bought dishwashing detergent, an ad for dishwashing detergent of another brand popped up on my - feed. In all these and other cases, I used my Citi credit card for t... |
January 27, 2017 - -/-/- To : - Dispute Department Subject : Unauthorized Account Opened Citibank Credit # - ( last four digits ) Name : - SS # : - Contact : Cell phone # : - Email : - To Whom It May Concern : Much to my shock, I learned today that an unauthorized Citibank credit card account ( # - ) has been opened in my name ; this unauthorized account currently has an outstanding balance of $290.00. I am writing to let you know that I did not solicit this credit card account from your bank ; I did not authorize this account to be opened ; and, I was not notified that this account w... |
December 31, 2016 - I am a credit card holder of the retail department store Macy 's. For more than four years I have held the " Macy 's Star Rewards '' credit card. I have an excellent payment record and credit limit of $10000.00 with this particular card. The Macy 's card program seems to be managed by Department Stores National Bank. While shopping on Sunday, -/-/2016 at the Macy 's - Mall location in Pennsylvania I was offered a - percent discount if I " upgraded '' my current Macy 's account to a Macy 's American Express account. I accepted the offer as it was explained to me and completed my purc... |
December 24, 2016 - BANK 'S PROCEDURE WHEN ACCEPTING CREDIT CARD PAYMENT. This past week I went to my local Citibank located on - in -, NY in order to make a payment on my Citibank MasterCard. I gave 2 checks to the teller without any problem which were drawn from two accounts I have from another bank. I then gave her cash. At that point, she asked for my ID and asked for my occupation. I was told by the teller that this is Citibank 's procedure for taking cash for any payment. When I questioned the bank manager about the inquiry into my occupation ( I, by the way, have none since I am retired ) I was told ... |
December 10, 2016 - I have had an - - card for years used as a membership card for Costco. Costco switched to Citibank for their membership. Citibank opened an unsolicited credit card in my name and sent it to me. The instructions said to activate it to authorize it. I chose not to activate it. A month lateer I got a bill from Citibank for the renewal of Costco. ' In order to settle with Citibank, first they asked to verify my personal information. After that, they said they could not cancel the card. I would have to go to Costco, and that I owed Citibank for the fee. I finally annoyed Citibank through -... |
November 19, 2016 - Dear CFPB, I am writing about a continued and willful data security breach on the part of Citibank/Macy 's American Express Credit Card. Despite informing them multiple times, both written and via telephone, they continue to send me another individual 's private financial information. I have no way to contact her to inform her of this, and the company seems to have been unwilling or unable to remedy the issue. I 'm sure the other individual would be grateful for your help in resolving this. On - -, 2016, I received an incorrectly addressed email to a " - - ''. My name is - -... |
June 25, 2016 - Costco opened up and authorized Citibank to open a - account in my name. My previous Costco card as from - -. Back in -, I had expressed to - - that I did not want any other - - cards, and specifically inquired about how the account would close. I was told it would automatically close in - of 2016. - of this past year, I again inquired to confirm that the account would close on its own in - of 2016. I again expressed to - -, who was trying to convince me to sign on to another type of - card, that I had no interest. We already had - - - - an... |
June 22, 2016 - I am a member of Costco Wholesale. On - -, I received a credit card from Citibank because Costco is no longer teaming with - -. I contacted Citibank, Costco, and - -. Because - -, as authorized by Costco, sold their entire portfolio to Citibank, - - refused to cancel my account before the final transfer date of - -. When I contacted Citibank, I was told that they would not cancel my account because they purchased the portfolio through Costco. Costco 's General Manager informed me that I had to work directly through the credit card companies. How is this lega... |
May 25, 2016 - Last week I used my CITI card to pay for care for a cat at the - - - - ( - ). On Monday, I received another bill from the hospital in a different ( and slightly higher ) amount. What confused me was that the second bill indicated that I had n't paid anything on my account. So, I went to the CITI website and found that, indeed, I had paid them. What shocked me was that, in addition to the amount they had said I owed, there was a pending charge of $430.00. I can only assume that this fraudulent charge was placed on my credit card to insure that I paid the second bill. I wish to ... |
February 3, 2016 - Best buy credit card Citibank refuses to allow me to opt out and provide a copy of my choices. I have requested this 3 times and they refuse to comply. ... |
August 14, 2015 - I presently have a credit card with Best Buy ( Citibank is now the lender for this card ). I am presently late with my payment due to a change of salary from my primary employment ( which is struggling ). The issue I encountered with the bank is this morning they contacted my parents home asking to speak to me regarding my credit card. My mom who just was released from the hospital after a month took the call. First of all I do not live at my parents home. My application DOES NOT have my parents number listed as a contact. I do know how they obtained this number. I have been a customer of Citi... |
July 22, 2015 - I attempted to access my account at Citi.com so that I could pay my balance. I have n't used the card in a while and could not remember my password. Their online password reset sequence asked for my full credit card number, the security code, and answers to my security questions. I could not remember the answers to my security questions. I called them and spoke to a representative. He asked me for all the same information and then told me he could not reset my password unless I could answer the security questions. Typically, prior to this point, I am offered the option to email me a password r... |
July 15, 2015 - Went to pay my Citi credit card, teller said that they needed my Social Security Number and Occupation. I ask why, and pressed the issue they said it was corporate policy. ... |
June 12, 2015 - I have a Macy 's AmEx. Yesterday I received an unsolicited issue of - magazine. The mailing label said Macys American Ex '' and listed my address ( not my name ). Immediately preceding Macys American Ex '' was the password to my Macy 's account ( which has since been changed )! So not only did Macy 's not keep my password private within the company, it sent it to the magazine publisher and through the USPS! ... |
April 6, 2015 - My credit card company ( Citi ) contacted a person never added to or authorized on the account by phone. I did not authorize the person, or provide their phone number, to the company. They told me they accessed a 'government database ' to obtain this persons phone number. None of this was authorized by me at any time. ... |
March 30, 2015 - On Monday - - between - & - PST, I contacted my Sears credit card to inquire about a charge and a renewed credit card. I spoke to a representative who could do nothing but apologize about not being able to help me. That CSR could not access my account for some unexplainable reason. Suddenly, I was transferred to another CSR in -. That representative immediately asked for my personal password. '' I was confused by this because they are not allowed to ask for my personal password. They 're supposed to identify me by asking for the answer to certain secret questions, which I previ... |